Civil Aviation Authority

AirBaltic, the national airline of Latvia, has filed fo Chatper 11 protection in New York. The airline currently operates direct services between London Gatwick and Riga, as well as twice-weekly seasonal Aberdeen to Riga service

AirBaltic has filed for bankruptcy, casting the airline’s future in serious doubt.

Latvia’s national airline filed for Chapter 11 protection in New York on 14 September as it seeks to restructure its debts.

AirBaltic currently operates direct services between London Gatwick and Riga, as well as twice-weekly seasonal Aberdeen to Riga service. These serve approximately 4,144 passengers each week, according to AirAdvisor.

Earlier this year, the airline announced it would launch flights from the UK to Lapland in December, offering five new routes to Kuusamo in Finnish Lapland from European airports, including services from London Gatwick and Manchester.

The airline plans to reduce its fleet from 54 aircraft to 36 by the end of 2026, while some staff members may also lose their jobs. CEO Erno Hilden has said that consultations are underway regarding workforce reductions, although no figure has been decided.

AirBaltic has faced a number of financial challenges since it took a €30 million (£26 million) state loan in April 2026, the company said in a statement, “including increased fuel costs arising from the crisis in the Middle East.”

Supervisory board chairman Andrejs Martinovs said in a written statement: “We have carefully assessed the restructuring options available to the company, with one priority in focus – to give airBaltic the best possible basis to continue operating and to build a sustainable financial structure. Under court supervision and with protection from creditor claims, this process provides a clear framework and timetable for reaching agreements with creditors, including aircraft lessors and other stakeholders. At the same time, it allows the company to continue operating.”

What does this mean for passengers?

If you have a flight booked with airBaltic, you shouldn’t panic. Passengers should not interpret the word ‘bankruptcy’ as meaning the airline has stopped flying and cancel valid bookings themselves – it has not cancelled any flights.

The airline has a commitment for €350 million (£300 million) in financing, subject to court approval, and insists that scheduled flights, bookings and customer services are continuing normally.

AirBaltic said flights would operate as scheduled during the court-supervised process, which it expects to finish by June next year.

Flights departing the UK fall under UK261. Riga to UK services are protected under EU passenger-rights rules because they depart from an EU airport. In either direction, a cancellation would normally allow passengers to choose between reimbursement and rerouting.

Anton Radchenko, Aviation Expert and CEO of AirAdvisor , said: “Chapter 11 is designed to give a company space to keep operating while it restructures, so I would not cancel a valid airBaltic booking when the airline is still flying and says the ticket remains valid. Cancelling voluntarily could leave the passenger subject to the ticket’s normal restrictions, whereas waiting for the airline’s decision preserves their statutory rights if the service is later changed or cancelled.

“I would use this moment to identify exactly what protects the booking. A direct flight is not usually ATOL protected, airline-failure insurance is not standard, and the practical fallback may depend on whether the passenger booked a genuine package, paid directly by credit card or can make a chargeback claim.

If airBaltic cancels while continuing to operate, passengers should request a refund or rerouting and the necessary care rather than accepting whichever option is presented first. Fixed compensation may also apply depending on the notice and reason, but if an airline ceases trading completely, possessing a legal claim does not guarantee immediate repayment, which is why the financial protection behind the booking matters.”

Holidaymakers heading abroad are being urged to check an important easyJet rule before boarding the plane

For many travellers, there are a few items that automatically make it into a suitcase before a holiday begins. But one increasingly common gadget comes with restrictions that could catch passengers out if they arrive at the airport with too many.

The warning is particularly relevant to anyone who likes to carry several charging accessories when travelling. EasyJet has issued a reminder to customers that there is a maximum number they can take with them, alongside rules about where the items must be packed and how they can be used during a flight.

Power banks are the accessory in question, with easyJet allowing a maximum of two per passenger. The airline says they must be carried in cabin baggage only and should ideally be kept somewhere they can be easily monitored.

There is another important restriction once passengers are on board, as easyJet says power banks cannot be charged or used to charge other devices during the flight. Its guidance also says power banks must be individually protected, such as by keeping them in their original packaging or a plastic bag.

The rules are part of wider aviation safety measures around lithium batteries, which can pose a fire risk if they are damaged or develop a fault. The UK Civil Aviation Authority says power banks must be carried in carry-on baggage, individually protected when not in use and must not be recharged during a flight.

It also says power banks should not be used to charge other portable electronic devices while on board. Guidance confirms that a maximum of two power banks can be carried per person, although batteries with higher capacities can be subject to additional airline approval requirements.

For easyJet passengers, that means checking the number of chargers in your cabin bag before heading to the airport. Anyone carrying three power banks would be over the airline’s stated limit, even if each individual device would otherwise meet the relevant requirements.

Passengers should also avoid putting them into checked luggage, as easyJet specifically prohibits power banks from being carried in the hold. The airline recommends keeping them somewhere they can be monitored, which means they should remain accessible during the journey rather than being buried inside a suitcase.

The CAA’s advice is similarly clear that spare lithium batteries and power banks belong in the cabin rather than checked baggage.

The reason for keeping them close to passengers is that a battery problem can be identified and dealt with more quickly in the cabin.

They say 10 passengers were told they would not be allowed on the ‘overweight’ flight

A pensioner says a dream family holiday to celebrate her 50th wedding anniversary ended in “anger and frustration” after she and her husband were denied boarding on an overbooked easyJet flight home. Eileen Snow, 72, and her husband Stephen, 74, had enjoyed a week in Croatia followed by a week in Montenegro with family when they arrived at Tivat Airport on Saturday expecting to fly back to London Gatwick.

But the couple say they were stopped at the gate and left stranded abroad. The situation was worrying for Stephen, who takes daily medication and says he only had enough to last until the following day. The delay also meant Eileen was unable to visit her late father’s grave on what would have been his birthday.

EasyJet later emailed Stephen apologising that he had been “denied boarding” on flight EZY8814 and referred to procedures used when flights are overbooked. According to Civil Aviation Authority guidelines, an airline expecting to have too many passengers should first ask for volunteers willing to surrender their reservations in exchange for agreed benefits.

But the couple, from Emsworth, Hampshire, insist they did not volunteer to give up their seats. “I was angry and frustrated – I couldn’t believe the level of incompetence,” said Stephen. “It did ruin what had been a perfect holiday with family. Regardless of what easyJet claims, we did not volunteer to stay off the flight.”

Eileen and Stephen had been booked on the 4:50pm easyJet service from Tivat to Gatwick. The flight was already delayed when they reached the gate. The couple says they and three other couples were prevented from boarding despite having reserved their seats well in advance.

Eileen said: “They let many people board after us. We were told the flight was full. Ten of us could not go.”

She says they were told the aircraft was over-fuelled. She claims a woman dealing with the stranded passengers promised to arrange taxis, accommodation, food and vouchers. But Eileen says the woman then left to seek help and never returned.

She said: “She promised all the requested items – taxis, accommodation, food, vouchers. She abandoned us.”

The couple says they repeatedly asked for an easyJet representative and a senior airport manager but were unable to get practical assistance. As the airport began closing, Eileen says the remaining passengers were told they had to leave.

She said an older man approached them before bringing over what she believed was a police, security or border officer. Eileen said: “Some of them had belts with what looked like a gun. We were intimidated.”

An airport worker eventually stepped in and drove the couple to a hotel in his own car, helping them with their luggage. Eileen and Stephen paid for the accommodation themselves.

By the following evening, Eileen was still trying to resolve the situation through easyJet’s WhatsApp customer service. The airline later provided links allowing the couple to seek reimbursement for hotel, food and transport costs and submit a denied-boarding compensation claim.

But Eileen says the experience had left her deeply disappointed. The couple had travelled from 16 to 29 August for the family holiday to mark their golden wedding anniversary. They eventually secured British Airways flights from Croatia to Gatwick and booked a £190 taxi across the border to Dubrovnik.

They then faced a further £177 journey from Gatwick back to their home. An easyJet spokesperson said: “We are very sorry that Mr and Mrs Snow were unable to travel on their flight from Tivat to London Gatwick due to the aircraft exceeding weight limits.

“Weight restrictions are in place for all airlines for safety reasons and in the event that a flight exceeds this limit, we are required to carry fewer passengers. We did everything possible to minimise disruption for our customers including offering the next direct flight, however as this wasn’t suitable, they booked with an alternative carrier and will be reimbursed.

“We have since spoken to Mr and Mrs Snow, apologised for their experience and provided the compensation due. The safety and welfare of our passengers and crew is always easyJet’s highest priority.”

Holidaymakers may be entitled to claim compensation when an airline loses, damages or delays their luggage

Holidaymakers facing the misery of lost, damaged or delayed luggage could be entitled to compensation from their airline – but they need to act quickly.

Passengers arriving at their destination only to discover their suitcase has failed to make the journey with them have legal rights that can help them recover some of the costs. Citizens Advice says travellers have the right to claim compensation from an airline when checked-in luggage is delayed, lost or damaged. But there are important deadlines – and passengers should report a problem as soon as possible.

The consumer advice charity warns that the rules for cabin baggage are different. You can generally only claim for a problem with hand luggage where the airline was at fault.

Don’t leave it too late

Citizens Advice says holidaymakers should report missing or damaged luggage to the airline straight away. At the airport, this will normally involve completing a Property Irregularity Report (PIR) at the baggage claims area.

Passengers should keep a copy of the PIR, or obtain written confirmation from the airline if they report the problem later. Making a report does not necessarily mean a compensation claim has been made. Passengers will normally still need to submit a separate claim unless the airline agrees to pay certain expenses upfront.

There are strict deadlines

One of the biggest traps is assuming there is plenty of time to make a claim.

Citizens Advice says the usual deadlines are:

• Damaged luggage: claim within seven days of receiving it.
• Missing or damaged contents: claim within seven days of receiving the luggage.
• Delayed or missing luggage: claim within 21 days of the flight.
• Luggage not returned within 21 days: it is officially treated as lost, meaning passengers should make a claim as soon as possible.

A suitcase that eventually turns up after several days does not necessarily mean a passenger has lost their right to compensation. Citizens Advice says it is still possible to claim for delayed luggage if it is returned within the 21-day period.

What can you claim for?

The compensation available from an airline is generally limited. For delayed luggage, this can include the cost of essential items needed while waiting for the suitcase, such as toiletries and underwear.

Passengers may also be able to claim some of the cost of repairing or replacing luggage and its contents if they are lost or damaged. If a traveller has to collect delayed luggage themselves, says they may also be able to recover reasonable transport costs.

But holidaymakers should not assume they will receive the full replacement value of everything inside a suitcase. Airlines will often ask for receipts and proof of purchase, while Citizens Advice warns that they will not normally pay ‘new for old’ replacement costs.

There can also be restrictions around valuable, fragile or perishable items packed in checked luggage. Total compensation is generally limited to around £1,000 and is often considerably less.

Passengers cannot normally claim for stress or inconvenience caused by the luggage problem, or for knock-on problems such as missing a connection.

Keep every scrap of evidence

Anyone making a claim should keep hold of their paperwork.

Citizens Advice says airlines will usually expect passengers to provide documents such as:

• their boarding pass;
• luggage tags showing the identification number;
• the PIR or written confirmation that the problem was reported;
• receipts for emergency purchases made because of delayed luggage;
• proof of purchase for lost or damaged belongings;
• photographs showing damage; and
• estimates for the cost of repairs where relevant.

Travellers should keep copies of their claim and the original documents.

How to make the claim

Passengers should check with their airline to find out how it wants compensation claims submitted. If there is no specific claim form, Citizens Advice says travellers may need to write to the airline’s customer service department.

The charity advises making clear that the claim is being made under the Montreal Convention. The claim should include details of the flight, including the date, flight number, departure point and destination.

Travellers should explain what happened, set out the amount being claimed and provide a detailed list of the luggage or contents that were lost or damaged. Any essential items bought because of the delay should also be listed, with copies of supporting receipts and other evidence.

What if several airlines were involved?

Passengers travelling on connecting flights operated by different airlines may be able to claim against any of them. However, Citizens Advice says most airlines expect the claim to be made against the last airline boarded.

An airline cannot simply refuse to deal with a claim because another carrier was involved. If a passenger gets nowhere they can seek advice from the Civil Aviation Authority (CAA).

What if the airline rejects your claim?

Holidaymakers who are unhappy with an airline’s response can take the matter further. Citizens Advice recommends first trying to resolve the complaint through the appropriate process.

The CAA can take up complaints against airlines or airports in certain circumstances, although its role depends on whether the airline or airport belongs to an approved alternative dispute resolution scheme. As a last resort, passengers can consider taking a case to the small claims court.

A luggage claim can generally be taken to court within two years of the flight, although court action can be costly and time-consuming.

Check your insurance too

There is another option that could prove easier and more generous. Citizens Advice says that if luggage is covered by travel insurance or a home contents policy, making an insurance claim may be preferable.

This is because insurance can potentially provide more money and may be easier to claim through than pursuing the airline.

Passengers needing further help can contact the Citizens Advice consumer helpline on 0808 223 1133 or use its online service.

The charity also advises checking the specific rules applying to the airline, as individual procedures and deadlines can vary. More information here.