bust

The travel company was founded back in 2011 and operated three separate websites offering chalets, skiing breaks, and spa holidays. ATOL has now offered advice for any consumers who had breaks booked

A UK travel firm that offered a range of ski and spa holidays has ceased trading, with customers who have booked a package holiday being urged to take action.

Travel Bespoke Ltd was launched in 2011, and traded under three names: Chalet Bespoke, Ski Bespoke, and Spa Bespoke. The firm’s websites are now unavailable. The company was based in an office in Midhurst, West Sussex.

Ski Bespoke’s X page, which is currently still active, described the firm’s operations as offering bespoke ski trips to resorts in Austria, France, Italy, Switzerland, Canada and USA.

Financial protection scheme ATOL (Air Travel Organisers’ Licensing), confirmed in a statement that the company had ceased trading as an ATOL holder as of May 29. It said: “We have contacted the affected ATOL protected consumers directly. If you have not been contacted and believe you are entitled to a claim against an ATOL protected booking, please supply your booking details with supporting documentation by email to claims@caa.co.uk.”

The time limit for making a claim to ATOL is May 28, 2027. Its statement went on to explain: “Bookings sold as accommodation only, non-flight Packages & Cruise Only bookings which do not include a flight element are not covered by the ATOL scheme. Please contact your travel insurance or card issuer for further assistance.”

ATOL also has a claims information page where customers can check whether the holiday they’ve booked would come under ATOL protection, or whether they’ll need to look for alternative ways to claim their money back.

Travel Bespoke is not the only travel firm to go bust in recent weeks. Long-running firm Groupia Ltd recently went into administration after 24 years in operation. The company who operated brands including Groupia Golf, GoHen, StagWeb, Groupia School Trips, and Company Away Day, served over 750,000 holidaymakers before going bust.

By law, any UK travel company that sells holidays or flights is required to have an Air Travel Organiser’s Licence (ATOL) number, so always check your holiday is booked with a reputable firm.

This means that if the holiday firm you’ve booked with goes bust before you travel, you can apply to the Civil Aviation Authority (CAA) for a full refund. If you’re already on holiday, the CAA has a responsibility to get you home.

However, you should also make sure you have travel insurance that covers a travel firm going into administration, as this can also cover additional expenses from having your holiday cancelled or being stuck abroad. Credit card protection can also be helpful in this situation. If you’ve paid for your holiday or flights on a credit card directly with the holiday company or airline, and spent over £100, you may be able to claim the money back through your credit card company.

Mastercard and Visa debit cards also have a chargeback scheme which is available for most UK high street banks. You can request your card provider reverses the transaction, giving you your money back.

Have a story you want to share? Email us at webtravel@reachplc.com

The last 100 years have seen a boom in trade, prosperity and wealth across the world, at unprecedented rates in human history. As a species, we are now more wealthy, healthy, and less likely to be killed in conflict than ever before, despite the many horrors we see in the daily news cycle.

This golden age we live in has run in tandem with an ever-expanding population; in the 1920s, there were only two billion people on the planet. A century later, that number has skyrocketed up to eight billion. Yet the increase of prosperity and people has come at a devastating price – global warming, the melting of the ice caps, an epidemic of plastic pollution and the mass destruction of the planet’s biodiversity are all intrinsically connected to population growth. More recently, however, the trend has been bucking. The watchful eyes of demographers have been drawn to data that reveal a world of ageing societies, plummeting birth rates, and dwindling populations. Surely this must be a good thing for the planet and therefore humanity … right? Armed with a file full of “population bomb” headlines – the explosion will happen mid-century, when humans will peak around 8.5 – 9 billion people, followed by drastic falls – we embark on a worldwide exploration with a very unique purpose. What truths and human stories can we discover behind the red flag statistics? What are the population tipping points of fertility, birth and death rates? And how, among the other culprits of climate change, conflict, global health and over consumption, might they make or break the future of our life on earth?

Episode 1: Baby Doomers