answers

TRAVELLERS face another day of chaos across UK airports today following a major tech outage cancelling flights yesterday.

Thousands of passengers were hit by flight cancellations and delays yesterday due to an air traffic control issue emerging around 1pm.

People reported being stuck on planes on the tarmac for hours and many travellers are currently stranded abroad with new flights home only available next week.

NATS has now warned that delays are expected to continue as it tries to “clear a backlog of flights” – but here is all you need to know if you have been impacted.

My flight has been cancelled, what do I do?

Contact your airline immediately and ask to be rebooked onto the next available flight.

Airlines must provide you with this option. Unfortunately, in a situation like this where so many flights have been cancelled, it may be that they offer you a flight well into the next few days.

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You do not have to accept this. If you can find an alternative flight with a different airline that will get you to your destination sooner, you have the right to either have the airline book you onto this or book it yourself.

Use a credit card, keep all receipts and claim it back from your airline. In situations like this, the last thing you should do is simply get a refund if you have no alternative means of getting to your destination.

If you do this, your airline no longer has any duty of care and does not have to get you home.

Only request a refund if you are happy for the airline to no longer have any responsibility for your travel options. – Lisa Minot, Head of Travel

How do I contact my airline?

You will likely be contacted by your airline directly if your flight has been affected by the air traffic control meltdown.

If you are already at the airport or on your way there, the best thing to do is speak to someone on the ground.

Phones will be ringing off the hook right now so the check in desk or your airline help desk is your best bet.

Anyone who is at home and has not been provided with a satisfactory alternative flight or the option to a refund should either call the airline via the customer services number or make contact via the live chat option on the website.

Some airlines, like British Airways, will allow you to rebook within their airline app.

If the changes are complicated, however, phone or in-person is best.  – Sophie Swietochowski, Assistant Travel Editor

What if I have a holiday package booked?

If you have a holiday package booked, you have more protection than flight-only bookings.

This is because they are ATOL protected, which means your money is safeguarded by a a UK financial protection scheme (often needed for when holiday companies go bust).

If your flight is cancelled, your tour operator must offer an alternative flight or replacement holiday.

If neither work you, then you must be given a full refund – Kara Godfrey, Deputy Travel Editor

Can I get compensation?

No. Airlines are only required to give you compensation if the delay or cancellation is the airline’s fault, as in a technical failure on a plane or issues with crew.

In this situation, where ATC is the reason for the chaos, there is unfortunately no compensation due.

Check your insurance policy to see if you have any redress if you have incurred additional costs like missing a concert or unable to pick up car hire. You may be able to claim for that.

Generally for delays, if an airline looks after you or provides you with food and drink or hotels, you cannot claim for the same costs against your travel insurance. – Lisa Minot, Head of Travel

How do you claim compensation?

If your flight has been cancelled strictly as a result of yesterday’s incident, you will not be entitled to compensation.

This is because the situation is deemed to be outside of the airline’s control and falls under the category of extraordinary circumstances.

Airlines do, however, still have a duty of care to their passengers and anyone experiencing delays of between two to four hours will be entitled to food and drinks vouchers.

These are usually handed out according to the distance you are flying.

For example if your trip is short haul then you are entitled to vouchers once the delay reaches two hours.

The delay must be at least three hours for mid haul or four hours for long haul.

If you are stranded and need to stay in a hotel, this also falls under duty of care and the airline should assist you in this.

As mentioned above, if you end up paying for anything yourself, you must keep receipts so that you can claim this back. – Sophie Swietochowski, Assistant Travel Editor

Am I covered by travel insurance?

This is strictly down to what your insurance policy says. It really depends on the level of policy you paid for, so it’s worth checking the small print.

You’ll need to be covered for things like delay, travel disruption, cancellations and missed connections.

If you went for the cheaper option when booking your policy, it’s likely there may be some holes in your cover.

Always make sure you take out travel insurance and check the details before signing on the dotted line – instances like this are why it’s worth protecting yourself. – Caroline McGuire, Head of Travel (Digital)  

I missed an event can I get my money back?

It depends what you booked and how.

For a missed concert, theatre show or other event, check your travel insurance to see if it is covered because of the delay or cancellation – you may be able to claim.

The same applies for car hire or missed accommodation expenses but only if your travel insurance policy includes such disruption.

If you paid by credit card and the value is over £100 it may be worth calling your credit card provider and seeing if you can claim under Section 75 of the consumer credit act. – Lisa Minot, Head of Travel

What about if you’re supposed to be flying soon?

If you’re due to jet off in the coming days and have not yet been contacted by your airline, take this as a good sign.

The specific issue that resulted in yesterday’s chaos was fixed within four hours and many airports have said that they are operating as normal today.

Despite this quick fix, yesterday still saw over 1000 cancellations across UK airports which has had a dramatic knock on effect that could continue for days.

Keep a look out for any changes to your flight and act immediately if a cancellation arises.

If your flight is not cancelled, be warned that it could be busier than anticipated, with airlines struggling to find space for passengers who are trying to reach their destination after a cancellation.  – Sophie Swietochowski, Assistant Travel Editor

In 2012, on the day after Mark Walter and his partners bought the Dodgers, I sat next to Walter in a conference room. To the sports fan, Walter was virtually anonymous: a super rich guy who had made his money running investment and insurance companies.

Walter’s purchase valued the Dodgers and its related assets at a then-record $2.15 billion. That value stunned the sports world. Mark Cuban had bowed out of the bidding, believing the Dodgers were not worth even $1 billion.

I asked Walter why he believed it made business sense to pay three times as much as any major league team had sold for.

“I think you have a few moments in life where you have the opportunity to own an asset and really be a custodian of something that should be multigenerational and iconic,” he said then. “I understand it’s a lot of money. But it’s not as if you can go buy another one tomorrow. … We hope we never, ever are going to sell it.”

That was essentially the point that someone who travels within the inner circles of pro sports made to me Wednesday morning, as news broke that Walter had sold the Lakers to Bob Iger, the former Disney chief, and Joshua Kushner.

The Steinbrenner family has owned the New York Yankees for 53 years. Jerry Jones has owned the Dallas Cowboys for 37 years. The Buss family owned the Lakers for 46 years.

These trophy assets are few and far between. Walter had agreed to sell the Lakers after less than one year of ownership — and not through a comprehensive bidding process, but to an inquiring caller during the weekend?

“This has more red flags than a May Day parade,” an industry insider said, speaking on condition of anonymity so as not to jeopardize his professional relationships.

The deal, which valued the Lakers at $12.5 billion, was motivated by the spiraling price for an NBA expansion team in Las Vegas, according to ESPN’s Ramona Shelburne. After all, if Iger and Kushner might have to pay $10 billion for a startup team, why not call and see if Walter might accept a bit more for one of the marquee franchises in American sports?

Was this a blind call or was Walter looking to sell?

“It was suggested to us that maybe Mark Walter would be interested in selling his stake in the Lakers,” Iger told the California Post.

What did Dodgers president Stan Kasten have to say about that?

“I never knew that. He never said that to me,” Kasten said. “I think he was surprised by it. That’s what he has expressed to me. Mark had no plan to do this. This just came up, and he thought about it and said yes.”

Why might Walter have been interested in selling?

Mark Walter acknowledges a fan before a game against the Cubs in Chicago this month.

(Melissa Tamez / Associated Press)

Only he can say for sure, but his companies are under federal investigation for failing to disclose and properly account for billions of dollars of loans among related entities. Bloomberg reported Wednesday that Walter’s holding company is trying to raise money that could help pay off or at least pay down those loans, and the Financial Times reported that company assets could be sold or restructured.

No charges have been filed, and investigations can conclude without charges. No allegations of wrongdoing have been made against Walter.

Is there a baseball angle to this?

Among the investment firms Walter’s holding company approached about “deals to raise cash,” according to Bloomberg: the asset management firm owned by New York Mets owner Steve Cohen.

Cohen’s firm passed, according to the Financial Times.

When Walter and his partners bought the Dodgers, the runners-up: the bid team of Cohen and Los Angeles Times owner Patrick Soon-Shiong.

“No, that never came up. And Mark and I discussed it,” Kasten said. “So, no, we don’t have any reason to think that. I certainly have no reason to think that.”

What does Walter’s sale of the Lakers mean for the Dodgers?

“It means nothing for the Dodgers,” someone who speaks regularly with Walter said, speaking on condition of anonymity. “He owned them long before the Lakers and will own them long after.”

If Walter should later sell the Dodgers, what might have the greatest impact on the team?

Shohei Ohtani has an out clause in his contract if Mark Walter sells the team.

(Eric Thayer / Los Angeles Times)

Shohei Ohtani’s 10-year, $700-million contract with the Dodgers includes an unusual escape clause: If Walter is no longer the controlling owner, or if Andrew Friedman is no longer running the Dodgers’ baseball operations department, Ohtani can opt out of the contract.

Would he?

Way too soon to tell. If major league owners get their way in collective bargaining, the proposed salary cap would mean Ohtani at $70 million could eat up just about one-third of any team’s payroll. And, in his third year with the Dodgers, he has yet to complete a full season as a pitcher, and a left knee in which manager Dave Roberts says Ohtani suffers from “wear and tear” could make him less of a two-way player as the contract winds down.

On the other hand, playing salary might be less of an issue for him than for any other player in baseball. Ohtani is making more than his annual salary from sponsorships and endorsements — an estimated $125 million this year — and he famously deferred $68 million of each year’s salary so the Dodgers could spend more freely on players that could help him and the team win. After six losing years with the Angels and two World Series championships in two years with the Dodgers, a losing team might not entice Ohtani, no matter how much room it might have under a proposed cap.

Iger used to run Disney. How did Disney’s experience owning the Angels and Mighty Ducks go?

Disney chairman Michael Eisner, left, NHL commissioner Gary Bettman, NHL chairman Bruce McNall and Mighty Ducks chairman Jack Lindquist blow duck calls announcing the name of the team in 1993.

(Doug Pizac / Associated Press)

Disney dressed the Angels in uniforms derided by one player as “pinstripe pajamas,” put cheerleaders on the dugout roof and installed a loud “countdown to first pitch.” This all seemed awful at the time but, given the plagues of in-game hosts and teams sporting jerseys in colors far beyond home white and road gray, perhaps Disney was just ahead of its time. And, for the first few years of the franchise, Mighty Ducks gear was some of the hottest merchandise in American sports.

Ultimately, Disney wanted the Angels and Mighty Ducks to launch an “ESPN West” regional sports channel. When that channel collapsed, Disney no longer needed the teams and eventually sold them. The Angels were such a minimal part of Disney’s portfolio that then-chief executive Michael Eisner showed up in the clubhouse and the players had no idea who he was.

Who owned the Angels when they won their only World Series championship?

Angels players wave to fans during the World Series title parade in Anaheim in 2002.

(Jean-Marc Bouju / Associated Press)

Disney. The company hired an investment banker to sell the team in the final month before the Angels won the 2002 World Series and agreed to sell to Arte Moreno in the first month of the following season.

One more try: Why did Walter really sell the Lakers?

“I think it was opportunistic and he found something that made sense to him,” Kasten said. “Mark’s a very sensible guy. But that’s really the only way I can explain it.

“You’ll have to talk to Mark about a more in-depth explanation, and good luck.”

Times staff writer Maddie Lee contributed to this report.