ABTA

A Jet2 survey has shown a shift in how people are booking their holidays amid concerns over jet fuel supplies

Jet2 has revealed that passengers are making a major change to how they book holidays amid concern over major jet fuel problems this year due to teh Middle East Crisis. As the Middle East crisis deepens, mounting concerns suggest Britain could face a jet fuel shortage that may disrupt holiday flights.

Goldman Sachs has cautioned that Britain is the country “most exposed” to jet fuel shortages triggered by the Iran conflict, stoking fears of further flight cancellations and ruined summer getaways. Analysts at one of the world’s largest investment banks warned that the UK is heavily dependent on imports routed through the closed Strait of Hormuz, with “critically low levels” of supplies and inadequate refining capabilities.

And personal finance expert Martin Lewis has spoken out about the issue – highlighting people who book their flights and hotels separately might not get compensation if flights are cancelled. Jet2 said package holidays are now the top choice for travellers, with 51% opting for this booking method – a 5% rise since February. During the same timeframe, those preferring to book through separate providers has fallen by six percentage points to 20%, while ‘accommodation only’ bookings have plummeted to just 2%.

Jet2 said the results showed main attractions of package holidays have remained consistent, with value (36%) and convenience (36%) leading the way. However, the appeal of ‘added security with one provider, ATOL/ABTA protection’ has climbed by four percentage points since February to reach 26%, according to the survey.

This protection ensures customers are safeguarded against any alterations to their bookings, including the possibility of refunds should travel plans be scrapped, while guaranteeing holidays meet the highest standards for customer service, booking amendments, and health and safety.

READ MORE: Jet2, easyJet, Jet2, TUI passengers with flights booked warned of ’14 day rule’ changeREAD MORE: TV travel expert Simon Calder gives Spain, Portugal, Italy summer rule update

Jet2 has pledged not to impose surcharges on any confirmed flights or holidays to offset rising costs, such as jet fuel, giving customers peace of mind that the price they book is the final price they’ll pay.

Steve Heapy, CEO of Jet2, commented: “Consumers want assurance during times of uncertainty and package holidays provide that assurance. On top of all the protection that our package holidays guarantee, Jet2 is well known as being a consumer champion that goes above and beyond to look after customers. Ahead of a busy summer season, this means new and existing customers know that their well-deserved holidays are in the very best hands with us, and we are very excited about welcoming everyone onboard and taking them on their breaks.”

As millions of Jet2 customers gear up for a bustling summer season, the firm has confirmed it intends to run its scheduled services as planned.

Martin Lewis gave a warning for anyone who has already booked their holiday for this summer. In an update the personal finance guru gave an alert to people who have already paid for breaks from the main holiday firms and airlines like TUI, Jet2, Ryanair, Wizz, easyJet and British Airways.

During his Money Show Live on ITV, the financial expert responded to an audience member who asked: ‘If my flight’s cancelled due to no jet fuel will you definitely receive all your money back even for your hotel booking as well.’

Mr Lewis made clear that travellers would lose their hotel booking costs if they had arranged accommodation independently from flights booked with airlines such as Jet2, TUI, Wizz, Ryanair or easyJet – as they would not be protected under consumer regulations.

He stated: “No. And I think this is what people need to be very aware of. If you booked a package holiday where you booked everything in one, then under the package holiday regulations and rules and protections generally if your flight went you would get everything back.”

He went on to say: “And so actually at the moment package holidays give you a certain level of extra security that you wouldn’t get if you did a DIY booking where you bought your hotel and flight separately.” The reason behind this, he explained, is that the hotel booking itself remains valid: “Because the point is if you lose your flight and you’ve DIY booked, there’s nothing wrong with your hotel.

“The issue is you can’t get there. Your hotel is still there. It’s not faulty. It’s not cancelling. So, you don’t have those consumer rights.” If the hotel hasn’t done anything wrong, then guests might look at how they’ve made their booking – but that route offers no solution either.

He said: “So, you would then say, ‘What about using a credit card or debit card protection?’ It won’t work because there’s nothing faulty. And that’s just giving you the same replica rights that you would have with the retailer.”

Meanwhile, holiday giant TUI has issued a direct message to those with May bookings. TUI Managing Director Neil Swanson in a message on Facebook, pledged that May half-term flights would proceed as scheduled: “We know you may be feeling a little uneasy after recent headlines, and we want to reassure anyone travelling over May half term that they can look forward to their holiday with confidence with TUI. We have good visibility on fuel supplies and are operating our holiday programme as planned, with no flights being cancelled due to fuel shortages.

“Our careful planning across fuel, flying and hotel capacity means we’re able to continue offering great value and stable prices – with no fuel surcharges added by TUI. The price you see is the price you pay, and all TUI package holidays are ABTA & ATOL protected, giving peace of mind from booking right through to returning home.”

On TUI’s Facebook page, holidaymakers reported seeing significant price hikes. Marie said: “We booked our August holiday nearly 18 months ago and paid 5.2K. Just checked it to book now and it’s 6.7K. Glad we booked so far in advance. Already booked August 2027 holiday for same price as we paid this year.”

Lynn replied: “Marie Tomes we’re the exact same. Been going to the same hotel for 7yrs. They renegotiated the contract last year. For us to book for next year its going to be nearly 1k each more for our 2weeks. We’re going to make the most of this year as our last visit.”

One concerned traveller, Rno, raised worries about upcoming summer trips: “What about those who have already booked a hotel and flight for the entire month of August? I have a booking for my family and I’m worried Note that the plane is a TUI and the flight is to Egypt.”

TUI responded: “Hi there. We’re monitoring the situation closely. Right now, we don’t expect any disruption to flights or holidays, but we’ll keep this under review and contact customers directly if anything changes that affects their booking. “

Meanwhile, Jet2 revealed it too is witnessing a notable shift in booking behaviour amongst travellers. Experts such as Martin Lewis have urged travellers to book holidays as a package deal, warning that purchasing flights and accommodation separately could leave them without full compensation should anything go awry.

The money-saving guru has urged those who have paid for trips with major holiday firms and airlines to avoid the DIY approach

Martin Lewis has delivered a stark warning to anyone who has already booked a holiday for this summer – and explained why people could be making a big mistake getting flights and hotels separately. In a recent update, the money-saving guru has urged those who have paid for trips with major holiday firms and airlines, including TUI, Jet2, Ryanair, Wizz, easyJet and British Airways, to pay close attention.

It was suggested this week that the UK could be worst hit by jet fuel shortages because it has ‘critically low levels’ of supplies and poor refining tools, by Goldman Sachs. The giant investment bank Goldman Sachs said in a research note to clients: “The UK is the largest net importer of jet fuel in Europe, and it holds no strategic reserves, leaving commercial inventories as the primary buffer.”

During his Money Show Live on ITV, the financial expert responded to an audience member who asked: ‘If my flight’s cancelled due to no jet fuel will you definitely receive at the moment package holidays give you a certain as well.’ Mr Lewis explained that holidaymakers would lose their hotel booking costs if they had arranged accommodation independently from flights reserved with airlines such as Jet2, TUI, Wizz, Ryanair or easyJet – as they would not be protected under consumer regulations.

He said: “No. And I think this is what people need to be very aware of. If you booked a package holiday where you booked everything in one, then under the package holiday regulations and rules and protections generally if your flight went you would get everything back.”

He added: “And so actually at the moment package holidays give you a certain level of extra security that you wouldn’t get if you did a DIY booking where you bought your hotel and flight separately.” The reason for this, he explained, stems from the fact that the hotel reservation itself remains entirely valid: “Because the point is if you lose your flight and you’ve DIY booked, there’s nothing wrong with your hotel.

“The issue is you can’t get there. Your hotel is still there. It’s not faulty. It’s not cancelling. So, you don’t have those consumer rights.” If the accommodation provider hasn’t violated any terms, then guests might examine how they’ve paid for their booking – but that route offers no solution either. He said: “So, you would then say, ‘What about using a credit card or debit card protection?’ It won’t work because there’s nothing faulty. And that’s just giving you the same replica rights that you would have with the retailer.”

For those still seeking a solution, travel insurance may seem like the next logical port of call. Mr Lewis revealed: “So, you’ then say, ‘What about travel insurance?’ This is the bad bit. We were checking 40 travel insurance policies. Of those, only a few would have covered you for the knock-on eventuality of your flight being cancelled due to jet fuel and then your hotel costs.

“Only about three or four and most of those were package bank accounts where it’s linked to your bank account. Only one standalone provider. So we need to be blunt at the moment. There is a big risk in those circumstances. If you’re booking, you want something with free or limited cancellation quite short before. So you could just cancel it. You should always talk to the provider.

“Government are saying there isn’t one at the moment and they’re working on consolidating flights and doing things so there won’t be one, but people’s hotel costs if they book separately and other knock-on costs are potentially at risk.”

Speaking on his ITV programme, he also cautioned that neglecting to take one vital step after booking could leave holidaymakers with absolutely nothing if their plans fall through. With the ongoing turmoil in the Middle East sparking serious worries over jet fuel supplies, Mr Lewis warned that those who book a holiday and put off arranging insurance could risk losing everything should something go wrong in the interim.

Mr Lewis emphasised that travel insurance ought to be bought the instant a holiday is booked: “The reason you do that is because half of the cover you’re paying for is in case something happens that stops you going before the trip. And if you don’t have the travel insurance place, you’ve got no cover. So, you may as well have it in place. But at this time of year when many people have already booked, I have a slight adaptation, which is this. If you’ve booked and you don’t have it yet, just get it now.

“Get it done as soon as possible.” A Money Show Live viewer named David said: “I booked flights to Australia for a family group of seven to travel in March next year. I took out insurance immediately. One of our group is now pregnant and can’t travel on the dates planned. It costs £5,000 to reschedule, which I’m happy to report the insurance covered.”

Mr Lewis also commented on the complexities facing larger groups: “Very quick aside on that, think of who you’re booking for. So, if it’s a family group and one can’t go, they’ll often cover you. But if there’s a large group of friends going, you often all get independent travel insurance. Well, then if one can’t go or and you can’t all go on the trip, it’s only the person who’s who’s got that cover. So, you’d need a group insurance policy so that if one can’t go, you all can’t go.”

Jet2 today said now people choosing a package holiday as their preferred method of booking is up 5% to 51% since February. In the same period, the number of people preferring to book through different providers has dropped by six percentage points to 20%. Those choosing ‘accommodation only’ has dropped to 2%.

The primary reasons for choosing a package holiday have remained steady, with value (36%) and ease (36%) the main drivers, however the benefit of ‘added security with one provider, ATOL/ABTA protection’ has increased by four percentage points since February to 26% the poll said.

This protection means that customers are covered should any changes happen to their bookings, including the option of receiving refunds if their travel plans are cancelled, and that those holidays are held to the highest standards when it comes to customer service, changes to bookings, and health & safety.

Jet2 has confirmed it will not introduce surcharges on any booked flights or holidays to cover cost increases, for example jet fuel, assuring customers that the price they book with Jet2 is the price they will pay.

Steve Heapy, CEO of Jet2 said: “Consumers want assurance during times of uncertainty and package holidays provide that assurance. On top of all the protection that our package holidays guarantee, Jet2 is well known as being a consumer champion that goes above and beyond to look after customers. Ahead of a busy summer season, this means new and existing customers know that their well-deserved holidays are in the very best hands with us, and we are very excited about welcoming everyone onboard and taking them on their breaks.”

The Department for Transport has also given its latest advice

People from the UK heading abroad for the Spring Bank Holiday are being given the latest advice on holidays amid growing fears over jet fuel shortages and flight disruption. Travel experts say flights are continuing to operate “as planned” despite airlines across Europe drawing up contingency measures following soaring fuel prices linked to conflict in the Middle East.

Concerns have grown after reports that some airlines are preparing for possible refuelling stops on long-haul routes if shortages worsen. German airline Lufthansa has reportedly already begun contingency planning after one of its flights was forced to divert for fuel during a recent journey to South Africa.

The airline has also cut thousands of flights from its wider summer schedule as fuel costs continue to rise. However, travel industry figures insist UK holidaymakers should not panic.

Mark Tanzer, Chief Executive of ABTA – The Travel Association, said: “We really don’t want people worrying about their holidays; planes are taking off daily and people are continuing to get away on their holidays. The Government and airlines are clear that there isn’t a problem with fuel supply.

“If you have a holiday booked in for the coming months – including the May half term – we expect it to go ahead as planned.”

He added: “Whilst there have been reports about cancellations globally, these amount to less than one per cent of overall flights.”

According to aviation analytics firm Cirium, around 13,000 flights worldwide have reportedly been cut during May. Munich and Istanbul are believed to be among the worst-affected destinations.

The Department for Transport has also said there is currently “no need” for travellers to change their plans. Officials say UK airlines buy fuel in advance and airports continue to maintain reserves to help prevent disruption.

Passengers are still being advised to check flight updates with airlines before travelling and ensure they have suitable travel insurance in place. Some 120 flights from the UK this month have been cancelled, new figures show, as jet fuel prices surge and fears of shortages grow.

Cirium said airlines have axed 120 of the 22,613 departures initially scheduled from UK airports in May, equivalent to 0.53%. The number of outbound flights planned for June is 36 lower than a week ago. This represents a 0.2% reduction and means capacity for the month has fallen by 7,972 seats.

The final week of May is a peak period for holidays as it is half-time at many schools. For all flights globally, some 13,005 planned for May were cancelled between April 10 and April 21, equivalent to 1.5%. That reduced capacity by almost two million seats.

Julia Lo Bue-Said, chief executive of Advantage Travel Partnership, a network of independent travel agents, said airlines are “assessing poor performance flights and consolidating or cancelling as required”.

She added that UK departures to popular summer hotspots “remain unaffected” and insisted “customers can continue to book with confidence”. Paul Charles, founder of travel consultancy The PC Agency, said: “Airlines are now being forced to cut flights and make difficult decisions ahead of the peak season.

“It is better for them to cancel flights well in advance so that passengers are less inconvenienced than a last-minute change of plan. As the Iran conflict continues, there will need to be many more cancellations as the jet fuel supply is squeezed.”

Lufthansa’s airline group announced in April it would cancel 20,000 flights over the following six months to save fuel. Iran continues to have a stranglehold on tankers passing through the Strait of Hormuz, leading to a surge in oil prices and concerns of jet fuel shortages.

But on Sunday, Transport Secretary Heidi Alexander said summer holiday plans will not face major disruption because of the latter. She revealed that more fuel has been imported from America, while refineries have upped their production.

The Government has also introduced a temporary rule change allowing airlines to group passengers from different flights together on to fewer planes to save fuel.

Passengers, especially from Britain, have been facing waits of up to three hours at border control, missing flights after new system was introduced

Spanish airports are taking steps to tackle border control chaos affecting British travellers, according to reports from the popular holiday destination. The European Union’s new Entry/Exit System became fully operational on April 10, 2026, and within hours, airports throughout the Schengen zone were plunged into turmoil. Passengers endured waits of up to three hours at border control, missed flights, and were left spending thousands arranging their own journeys home.

Several countries have already responded, with Greece temporarily suspending the new EES entry/exit border control system after non-EU passengers, particularly those from the United Kingdom, encountered lengthy queues. Now the Majorca Daily Bulletin reports that airport authority AENA has apparently directed staff to take whatever measures possible to streamline the process and cut waiting times.

According to VisaHQ, while officials at Madrid-Barajas, Barcelona-El Prat, Málaga, Alicante and Palma airports have confirmed the technology is functioning properly, they have admitted that passenger numbers during peak periods rapidly overwhelmed checkpoint capacity throughout Easter week. Based on guidance issued to frontline personnel on Tuesday evening, airports may temporarily redirect families and travellers with reduced mobility to conventional stamping queues when biometric queue waiting times surpass 25 minutes. They may also stagger flight arrivals through coordination with Aena’s slot management team, a measure already trialled in Málaga. These steps are reportedly “adjustments, not a suspension”, with biometric capture remaining compulsory for first-time registrants.

READ MORE: Spanish airport shuts for five weeks from tomorrow – Ryanair flights cancelled

The new EES system, which was initially introduced back in October, has faced substantial criticism from the travel industry and airlines, and several countries are said to be weighing up whether to follow Greece’s lead with the summer season mere weeks away and the travel sector having to contend with the Middle East crisis alongside threats of fuel shortages and rising airfares, which are doing little to bolster consumer confidence.

AENA airports

• A Coruña (LCG)
• Adolfo Suárez Madrid-Barajas (MAD)
• Albacete (ABC)
• Algeciras (AEI)
• Alicante-Elche Miguel Hernández (ALC)
• Almería (LEI)
• Asturias (OVD)
• Badajoz (BJZ)
• Bilbao (BIO)
• Burgos (RGS)
• Ceuta (JCU)
• César Manrique-Lanzarote (ACE)
• Córdoba (ODB)
• El Hierro (VDE)
• Federico García Lorca Granada-Jaén (GRX)
• Fuerteventura (FUE)
• Girona-Costa Brava (GRO)
• Gran Canaria (LPA)
• Huesca-Pirineos (HSK)
• Ibiza (IBZ)
• Jerez (XRY)
• Josep Tarradellas Barcelona-El Prat (BCN)
• La Gomera (GMZ)
• La Palma (SPC)

Budget carrier Ryanair this week announced that passengers requiring its airport check-in or bag-drop services will need to complete the process 20 minutes earlier. The airline confirmed it will close these services an hour before a flight’s scheduled departure – compared with 40 minutes at present – to allow passengers additional time to navigate security and passport checks. This will cut down on the “very small number of passengers” who miss their flight while caught in queues, the airline added. Ryanair’s website states that passengers who fail to check in on time “may be denied boarding without refund”.

The new policy will take effect from November 10 and follows the introduction of the EES.

The British travel association ABTA has said that alongside implementing the contingency measures, destinations and border authorities must do more to prepare for peak travel periods. This should include deploying additional border guards during the busiest times. Mark Tanzer, Chief Executive of ABTA – The Travel Association said: “The ambition of a project like EES means it was never going to go completely smoothly, and we were prepared for that.

“However, what is frustrating is that border authorities have it within their power to ease queues and deal with issues as they arise – but that doesn’t seem to be happening across the board. As we head towards peak travel periods, we’re urging border authorities to plan for busy periods and use the contingency measure available. It’s critical the Commission keeps a close eye on this.”

Ryanair chief marketing officer Dara Brady said the “small 20-minute change” will “allow these 20% of our customers who check in a bag more time to clear through airport security and passport queues, and get to their departure gate on time”. He added that this will be particularly important “during busy travel periods when some of these airport queues can be longer”. Numerous UK travellers are experiencing hold-ups at airports across continental Europe due to the introduction of new border regulations.

The EU’s Entry/Exit System (EES) requires visitors from non-member countries such as the UK to have their fingerprints recorded and photograph captured to enter the Schengen Area, which comprises 29 European countries, predominantly within the EU.

Earlier this month, over 100 easyJet passengers caught up in lengthy waits at passport control at Milan Linate airport missed their flight to Manchester. Ryanair has announced it is rolling out additional self-service bag drop kiosks throughout its network.

By October, more than 95% of the airports it operates from will be equipped with these facilities.

The country has chosen to abandon the new biometric security measures over concerns about queue chaos and flights taking off without passengers

Greece has suspended EU fingerprint and facial scans for British holidaymakers. The country has chosen to abandon the new biometric security measures over concerns about queue chaos sweeping across the continent. Queues have been hitting the country with four hours reported in many destinations, including Greece.

All travellers from the UK and other non-EU countries are supposed to be photographed and fingerprinted at EU airports and border crossings under the new entry and exit system (EES) introduced by Brussels.

Holidaymakers have been cautioned that the new security measure, which is now fully operational, could trigger airport delays of up to four hours. Eleni Skarveli, director of the Greek National Tourism Organisation in the UK, stressed that the decision would “ensure a smoother and more efficient arrival experience in Greece” and would “significantly reduce waiting times” while alleviating congestion at airports.

The EES is intended to replace manual passport stamping and better monitor the 90-day visa-free limit, but its introduction has caused havoc at some of Europe’s busiest airports.

A statement on the website of the Greek Embassy and posts on official social media channels said: “Update for British passport holders travelling to Greece. “In the framework of the implementation of the Entry/Exit System, as of 10 April 2026, British passport holders are exempt from biometric registration at Greek border crossing points.”

There was no further detail of how long the exemption would last, and FCDO travel advice for Greece has not been updated.

Luke Petherbridge, director of public affairs at travel trade organisation Abta, said: “While for many the travel experience remains smooth, we’re disappointed and frustrated to see some passengers being caught up in delays due to EES.

“Abta has been warning destinations and the (European) Commission for some time about the need for proactive steps to be taken to avoid delays, including the full use of contingency measures to stand down biometric checks at busier times, and adequate staffing especially at peak times.”

A total of 122 passengers were reportedly unable to board the flight from Milan Linate to Manchester on Sunday because of delays at passport desks caused by the ramp up of the EU’s Entry Exist System (EES).The 11am departure was held for 59 minutes before departing with the majority of seats empty.

One of the affected easyJet passengers, Kiera, 17, from Oldham, Greater Manchester, said she and her boyfriend arrived at Milan Linate airport at 7.30am on Sunday. She told the BBC: “We got to Border Control and it was a massive queue of people. I wasn’t feeling great anyway because I think I’d got food poisoning.

READ MORE: Full list of airports as easyJet warns of ‘longer queues’READ MORE: Major airline cancels hundreds of flights as ‘last resort’ over Iran fuel crisis

“At about 10.50am they brought some water over for people, and when we got to the front of the queue someone asked us if we were going to Manchester, and told us our flight had just gone.”

Vicky Chapman, 26, from Wirral, Merseyside, was booked on the flight with her family, including her five-year-old son.

She told the Liverpool Echo they arrived at the airport “with more than enough time” but were “refused entry through passport control”.

She continued: “We were then told that we are a ‘no show’ on our flight because we did not get to the gate on time, even though passport control had issues and they would not let us through.

“We were passed from pillar to post for three hours and no-one helped us. “It was so hot in the airport, people were vomiting, people were almost passing out.

“We’re being told that Tuesday is the earliest we can get back, and that we have to fly to Gatwick. We’ve had to pay out of pocket for an Airbnb.”

An easyJet spokesman said: “Due to delays in EES processing by border authorities, some passengers departing from Milan Linate on Sunday experienced very long waiting times at passport control.

“We held flight EJU5420 from Milan to Manchester for nearly an hour to give passengers extra time but it had to then depart due to crew reaching their safety regulated operating hours.

“Customers who missed the flight have been offered a free flight transfer.

“We continue to urge border authorities to ensure they make full and effective use of the permitted flexibilities, for as long as needed while EES is implemented, to avoid these unacceptable border delays for our customers.

“While this is outside of our control, we are sorry for any inconvenience caused.”

Of the 156 passengers reportedly booked on the return flight to Manchester, just 34 made it on board – leaving a staggering 122 stranded in Italy. EasyJet subsequently issued an apology over the incident.

At three of the UK’s “juxtaposed” border controls in Dover, Folkestone and London St Pancras, the pricey EES kiosks remain unconnected to the French police aux frontières IT system. These issues are not expected to be resolved until September, according to the Independent.

Greece is heavily dependent on British tourism, particularly at its bustling island hotspots such as Corfu, Crete and Rhodes, which can welcome upwards of 2,000 UK passengers daily during peak season.

The decision by Athens is widely regarded as a move to offer reassurance to British holidaymakers, and could encourage other Mediterranean nations to follow its lead. Greece is yet to confirm an end date. for its EES exemption for British travellers.

Holidaymakers are already considering switching their summer holiday plans this year, according to travel industry experts.

“Because of the war in the Middle East, Europe is seeing a big increase in interest as a holiday destination this year,” an ABTA spokesman said.

ABTA added that Greece was anticipated to be the fifth most-visited destination by Britons this summer, trailing behind Spain, France, Italy and the USA.

The spokesman said: “I think it’s too early to say what this change might mean for the number of people visiting, particularly as decisions on where to go are based on a number of factors.”

It’s thought travellers now weighing up a continental break may pivot towards Greece to sidestep potential headaches caused by the new scheme. “Greece for me this summer then, was thinking of Tenerife, but no way I’m putting up with those queues and chaos,” one man posted on X.

Another person added: “I work in the travel industry, already had customers worried about this new system believe me, Greece will benefit from this stand!” While a third chimed in: “Perfect – off to the Greek islands this summer – common sense prevails!”