ABTA

The country has chosen to abandon the new biometric security measures over concerns about queue chaos and flights taking off without passengers

Greece has suspended EU fingerprint and facial scans for British holidaymakers. The country has chosen to abandon the new biometric security measures over concerns about queue chaos sweeping across the continent. Queues have been hitting the country with four hours reported in many destinations, including Greece.

All travellers from the UK and other non-EU countries are supposed to be photographed and fingerprinted at EU airports and border crossings under the new entry and exit system (EES) introduced by Brussels.

Holidaymakers have been cautioned that the new security measure, which is now fully operational, could trigger airport delays of up to four hours. Eleni Skarveli, director of the Greek National Tourism Organisation in the UK, stressed that the decision would “ensure a smoother and more efficient arrival experience in Greece” and would “significantly reduce waiting times” while alleviating congestion at airports.

The EES is intended to replace manual passport stamping and better monitor the 90-day visa-free limit, but its introduction has caused havoc at some of Europe’s busiest airports.

A statement on the website of the Greek Embassy and posts on official social media channels said: “Update for British passport holders travelling to Greece. “In the framework of the implementation of the Entry/Exit System, as of 10 April 2026, British passport holders are exempt from biometric registration at Greek border crossing points.”

There was no further detail of how long the exemption would last, and FCDO travel advice for Greece has not been updated.

Luke Petherbridge, director of public affairs at travel trade organisation Abta, said: “While for many the travel experience remains smooth, we’re disappointed and frustrated to see some passengers being caught up in delays due to EES.

“Abta has been warning destinations and the (European) Commission for some time about the need for proactive steps to be taken to avoid delays, including the full use of contingency measures to stand down biometric checks at busier times, and adequate staffing especially at peak times.”

A total of 122 passengers were reportedly unable to board the flight from Milan Linate to Manchester on Sunday because of delays at passport desks caused by the ramp up of the EU’s Entry Exist System (EES).The 11am departure was held for 59 minutes before departing with the majority of seats empty.

One of the affected easyJet passengers, Kiera, 17, from Oldham, Greater Manchester, said she and her boyfriend arrived at Milan Linate airport at 7.30am on Sunday. She told the BBC: “We got to Border Control and it was a massive queue of people. I wasn’t feeling great anyway because I think I’d got food poisoning.

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“At about 10.50am they brought some water over for people, and when we got to the front of the queue someone asked us if we were going to Manchester, and told us our flight had just gone.”

Vicky Chapman, 26, from Wirral, Merseyside, was booked on the flight with her family, including her five-year-old son.

She told the Liverpool Echo they arrived at the airport “with more than enough time” but were “refused entry through passport control”.

She continued: “We were then told that we are a ‘no show’ on our flight because we did not get to the gate on time, even though passport control had issues and they would not let us through.

“We were passed from pillar to post for three hours and no-one helped us. “It was so hot in the airport, people were vomiting, people were almost passing out.

“We’re being told that Tuesday is the earliest we can get back, and that we have to fly to Gatwick. We’ve had to pay out of pocket for an Airbnb.”

An easyJet spokesman said: “Due to delays in EES processing by border authorities, some passengers departing from Milan Linate on Sunday experienced very long waiting times at passport control.

“We held flight EJU5420 from Milan to Manchester for nearly an hour to give passengers extra time but it had to then depart due to crew reaching their safety regulated operating hours.

“Customers who missed the flight have been offered a free flight transfer.

“We continue to urge border authorities to ensure they make full and effective use of the permitted flexibilities, for as long as needed while EES is implemented, to avoid these unacceptable border delays for our customers.

“While this is outside of our control, we are sorry for any inconvenience caused.”

Of the 156 passengers reportedly booked on the return flight to Manchester, just 34 made it on board – leaving a staggering 122 stranded in Italy. EasyJet subsequently issued an apology over the incident.

At three of the UK’s “juxtaposed” border controls in Dover, Folkestone and London St Pancras, the pricey EES kiosks remain unconnected to the French police aux frontières IT system. These issues are not expected to be resolved until September, according to the Independent.

Greece is heavily dependent on British tourism, particularly at its bustling island hotspots such as Corfu, Crete and Rhodes, which can welcome upwards of 2,000 UK passengers daily during peak season.

The decision by Athens is widely regarded as a move to offer reassurance to British holidaymakers, and could encourage other Mediterranean nations to follow its lead. Greece is yet to confirm an end date. for its EES exemption for British travellers.

Holidaymakers are already considering switching their summer holiday plans this year, according to travel industry experts.

“Because of the war in the Middle East, Europe is seeing a big increase in interest as a holiday destination this year,” an ABTA spokesman said.

ABTA added that Greece was anticipated to be the fifth most-visited destination by Britons this summer, trailing behind Spain, France, Italy and the USA.

The spokesman said: “I think it’s too early to say what this change might mean for the number of people visiting, particularly as decisions on where to go are based on a number of factors.”

It’s thought travellers now weighing up a continental break may pivot towards Greece to sidestep potential headaches caused by the new scheme. “Greece for me this summer then, was thinking of Tenerife, but no way I’m putting up with those queues and chaos,” one man posted on X.

Another person added: “I work in the travel industry, already had customers worried about this new system believe me, Greece will benefit from this stand!” While a third chimed in: “Perfect – off to the Greek islands this summer – common sense prevails!”