40ft

Will Hannington plunged 40ft from the balcony at his hotel in Dubrovnik, Croatia, during a holiday with friends – and he “smashed” his femur, fractured his rib and vertebrae

A desperate mother has had to take out a £15,000 loan to get her son home after he plummeted 40ft from a hotel balcony – despite having travel insurance.

Sarah Hannington’s son Will, 23, slipped on the “damp” surface as he attempted to pass something to his mate’s balcony next door during a break with friends in Dubrovnik, Croatia. Will, a furniture delivery worker, plummeted from the fourth floor of the hotel, “smashing” his femur, fractured his rib and vertebrae and damaged his kidneys and spinal cord.

Family say Will’s life was saved by “the fortune of falling on a small bush” but he needed a five-hour operation at a Croatian hospital to have a metal road inserted into his femur. Will, from Basildon, Essex, then woke up in intensive care.

After recovering, Sarah helped arrange Will to return home in a private ambulance – travelling around 1,400 miles across eight countries for 30 hours – and he is now at a London hospital. However, Sarah, 52, had to take out the loan to hire the transport because Will’s insurance company – which the family doesn’t want to name – denied his injury claim and classed it as “self-risk behaviour”.

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Fortunately, Sarah was able to use her son’s European Health Insurance Card [EHIC] to cover Croatian surgery costs and his stay in intensive care, which cost another 15,000 euros (£13,000).

But the NHS worker remains furious with the insurance provider, insisting the hotel itself ruled out any inappropriate behaviour and supported Will’s case. Sarah, also from Basildon, continued: “It made me angry [that the claim was denied] because I had lost a week to get him home.

“He had his EHIC and insurance and did everything you were meant to do as a sensible person. An accident is an accident and you’d think it would be covered but it wasn’t. It made me wonder what the point of having holiday insurance was.

“When I got in touch with the insurance company, I just thought we’d be able to get Will home but after a week they declined the claim on the basis that they saw it as self-risk behaviour. It had been ruled out by the hotel that he wasn’t being silly and it was an accident and they had sent off their risk report to the insurance company.”

A GoFundMe has been created to help Sarah repay the loan. The mum of two said she had no choice but to take the loan as, since flying was unsafe, there was no alternative for Will to travel home from Croatia last month.

But Sarah, who works for the NHS, is relieved Will survived the horror – describing the situation as “a miracle.” He is set to undergo further surgery and extensive physiotherapy in the UK. He has now movement in his right leg or left foot.

Recalling the ordeal, Sarah said: “Will video called me in the early hours of the morning to tell me what had happened. I didn’t realise the height he had fallen from [at first]. He was in shock, distress and pain and he was putting a brave face on for me.

“It wasn’t just a broken leg. It was an intense fall. I prayed to God that I still had a son. It’s a miracle he’s alive. I’m glad he had his EHIC as this allowed him to be treated as a national in the country. The intensive care and surgery cost ran into 15,000 euros on its own so if we didn’t have the EHIC we would be facing this too.

“We came back to the UK via ambulance across eight countries and it took 30 hours. I went with him and it felt like a never-ending journey and he was in a considerable amount of pain. When we crossed over from the Channel Tunnel I cried as I was so happy to have him back in the UK.”

A family friend set up the GoFundMe page, unbeknown to Sarah. The mum continued: “We are just looking forward now and hoping he’ll be able to walk again and make a full recovery and go back to work. If you’re going to go to a European destination you need to have an EHIC and check the small print in your insurance.”

To donate to the appeal, visit this link.

CHELSEA goalkeeper Marcus Bettinelli has kicked off a row with neighbours after chopping down huge 40ft trees at his Surrey mansion.

The Blues’ stopper was given the go-ahead to extend his luxury pad near the club’s Cobham training ground – complete with a cinema and games room.

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Planners at the local council told him he could chop down two trees to make way for the proposed development but neighbours say he has razed more to the ground – without permission.

They claim the 30-40ft trees are decades old, although not protected by a Tree Preservation Order, and help prevent overlooking on the leafy estate.

The former Fulham goalkeeper was initially granted planning permission for a front and rear extension including a ground floor family room, kitchen and breakfast room and cinema.

He also wants to demolish a porch and chimney stack and add dormer windows for a fourth bedroom and games room on the second floor.

Documents filed at Elmbridge Borough Council state that building work started last year but has not yet been completed.

Bettinelli, 32, has now submitted amended plans for tree planting and landscaping to allow for the removal of trees.

In a letter of objection, one resident wrote: “The initial proposal for ‘bush and hedge pruning’ turned into the felling of multiple 30ft trees, decades old.

“This has significantly affected local wildlife (there were documented owls nesting) and privacy/light shading of multiple properties around.

“The new proposal to replace four trees is well short of any remedial measure in my view and should be significantly enhanced.”

Another neighbour wrote: “More hedging has been removed to erect the fence.

“This was not done by the neighbouring property.

“And versus the previous plan, there is now less commitment to hedging than before.

“As a reminder, 30-40ft trees were cut down without permission.

“There should be no reduction in commitment shown on the plan versus the one before.”

Bettinelli joined Chelsea in 2021 to boost the Blues’ goalkeeping ranks following the departure of Willy Caballero, having been out of contract at Fulham.

He spent a decade at Craven Cottage, making 120 appearances for the Whites and also represented England‘s under-21 team earlier in his career.

The 6ft,4in stopper bought his Cobham pad for £1.5million in September, 2023, before applying for a Grand Designs-style makeover.

In another objection, the local residents’ association said it was “saddened and deeply concerned that the developer, architect and builder have breached the conditions imposed on the allowed application”.

They added: “Mature trees provide benefits to humans and wildlife alike, trees also provide wildlife corridors to and from the surrounding green spaces, woods, commons and heathland of Cobham.

“Trees also provide screening to neighbours’ properties and garden amenity spaces which they should be able to continue the enjoyment of using for everyday activity without the perception of overlooking.”

Council officials are expected to make a decision on the trees later this month.

Bettinelli’s planning agent was approached for comment.

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