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Consumer group Which? has ranked hotels based on customer feedback – with pub chain Wetherspoons given a ‘great value’ gong and Premier Inn losing Recommended Provider status as it slips down the list

The Britannia Hotels chain has been ranked the worst place to stay for the 12th year running in a poll, as Wetherspoons beat Premier Inn and took home the ‘top value’ prize.

Consumer group Which? gave Britannia, with more than 60 sites, a lowly customer score of just 44%. It managed just one star out of a possible five for the quality of its bedrooms and bathrooms.

One Britannia customer at the Grand Burstin Hotel in Folkestone, Kent, described witheringly as a “total dive”. Another said they had three nights booked but left after one because of the poor service, room and food.

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Britannia’s chain include a number of historic and landmark hotels. They include Liverpool’s famous Adelphi, which scores just 2.6 out of possible five on Tripadvisor as the website says guests “frequently cite noise issues due to thin walls”. Britannia’s Grand Hotel in Scarborough gets an even lower 2.4 on Tripadvisor, which says rooms are “basic and dated, with mixed reports on cleanliness.”

The firm’s hotel in London’s Docklands has been the scene of protests amid reports it was being used to house asylum seekers. It has been given a score of 2.8 on Tripadvisor. The Britannia group is controlled by tycoon Alex Langsam, who also owns holiday camp Pontins and was criticised after its Southport’s site sudden closure in early 2024.

The Mirror confronted Mr Langsam at the time at his 10-bedroom mansion in Cheshire. But when asked if he had anything to say to the workers who left in tears, he claimed: “It’s nothing to do with me, I am nothing to do with Pontins.”

Top in the Which? large hotel category was a pub chain with 35 inns. The Coaching Inn Group received a customer score of 81%, with “often historic buildings located in beauty spots or market towns where they aim to be ‘the best venue in town’.”

Pub giant JD Wetherspoon, which has over 50 hotels across the country, was also praised. It came fifth and was the only chain to be awarded a Which? Great Value badge. At just £70 for an average night’s stay, Wetherspoons got four stars for value for money and the majority of other categories, including customer service. One guest commented that the hotel was “clean, comfortable and good value”.

It came above Premier Inn, which slipped to seventh in the large chain table, and lost the Which? Recommended Provider status. While customers still ranked Premier Inn’s beds as some of the most comfortable in the survey, some guests told Which? their stay wasn’t good value and suggested that standards were slipping.

One guest said that “Premier Inn has lost its way. Prices no longer budget levels and service is no longer a priority”. An average night’s stay is £94. Rory Boland, Editor of Which? Travel, said: “A night away should be a real treat but with hotel prices climbing, finding a hotel chain that consistently offers comfort, good customer service and a charming location at a fair price has become harder. “

A spokesperson for Premier Inn said: “At Premier Inn we help millions of people have a great night’s sleep and sell over 20 million room nights every year to families, leisure and business guests. We’re pleased that the 2,746 Which? members who answered for Premier Inn as part of this summer survey awarded us five stars for bed comfort and that they also rated our customer service and cleanliness highly.

“Whether it’s our estate-wide roll-out of brand new, high-quality beds all with a choice of soft or firm pillows, providing relaxing shower products in every room or keeping our food and drink menus updated with new offers to tempt and excite customers, we’re continually investing in our guest experience. We are always looking to improve and welcome comments and feedback– indeed we actively seek them through our own customer surveys. We will certainly pay special attention to address anything that feedback suggests we need to.”

Britannia Hotels was contacted for comment.

Vice President JD Vance said Sunday there will be deeper cuts to the federal workforce the longer the government shutdown goes on, adding to the uncertainty facing hundreds of thousands who are already furloughed without pay amid the stalemate in Congress.

Vance warned that as the federal shutdown entered its 12th day, the new cuts would be “painful,” even as he said the Trump administration worked to ensure that the military is paid this week and some services would be preserved for low-income Americans, including food assistance.

Still, hundreds of thousands of government workers have been furloughed in recent days and, in a court filing Friday, the Office of Management and Budget said well over 4,000 federal employees would soon be fired in conjunction with the shutdown.

“The longer this goes on, the deeper the cuts are going to be,” Vance said on Fox News’ “Sunday Morning Futures.” “To be clear, some of these cuts are going to be painful. This is not a situation that we relish. This is not something that we’re looking forward to, but the Democrats have dealt us a pretty difficult set of cards.”

Labor unions have already filed a lawsuit to stop the aggressive move by President Trump’s budget office, which goes far beyond what usually happens in a government shutdown, further inflaming tensions between the Republicans who control Congress and the Democratic minority.

The shutdown began Oct. 1 after Democrats rejected a short-term funding fix and demanded that the bill include an extension of federal subsidies for health insurance under the Affordable Care Act. The expiration of those subsidies at the end of the year will result in monthly cost increases for millions.

Trump and Republican leaders have said they are open to negotiations on the health subsidies, but insist the government must reopen first.

For now, negotiations are virtually nonexistent. Dug in as ever, House leaders from both parties pointed fingers at each other in rival Sunday appearances on “Fox News Sunday.”

“We have repeatedly made clear that we will sit down with anyone, anytime, anyplace,” said House Democratic leader Hakeem Jeffries of New York. “Republicans control the House, the Senate and the presidency. It’s unfortunate they’ve taken a my-way-or-the-highway approach.”

House Speaker Mike Johnson (R-La.) blamed Democrats and said they “seem not to care” about the pain the shutdown is inflicting.

“They’re trying their best to distract the American people from the simple fact that they’ve chosen a partisan fight so that they can prove to their Marxist rising base in the Democratic Party that they’re willing to fight Trump and Republicans,” he said.

Progressive activists, meanwhile, expressed new support for the Democratic Party’s position in the shutdown fight.

Ezra Levin, co-founder of the leading progressive protest group Indivisible, said he is “feeling good about the strength of Dem position.” He pointed to fractures in the GOP, noting that Georgia Rep. Marjorie Taylor Greene publicly warned last week that healthcare insurance premiums would skyrocket for average Americans — including her own adult children — if nothing is done.

“Trump and GOP are rightfully taking the blame for the shutdown and for looming premium increases,” Levin said. “Their chickens are coming home to roost.”

And yet the Republican administration and its congressional allies are showing no signs of compromise on Democratic demands or backing away from threats to use the opportunity to pursue deeper cuts to the federal workforce.

Thousands of employees at the departments of Education, Treasury, Homeland Security and Health and Human Services as well as the Environmental Protection Agency are set to receive layoff notices, according to spokespeople for the agencies and union representatives for federal workers.

“You hear a lot of Senate Democrats say, well, how can Donald Trump possibly lay off all of these federal workers?” Vance said. “Well, the Democrats have given us a choice between giving low-income women their food benefits and paying our troops on the one hand, and, on the other hand, paying federal bureaucrats.”

Democrats say the firings are illegal and unnecessary.

“They do not have to do this,” said Democratic Sen. Mark Kelly of Arizona on CNN’s “State of the Union.” “They do not have to punish people that shouldn’t find themselves in this position.”

Peoples writes for the Associated Press.

Showgirl breaks Spotify records as Taylor Swift’s most pre-saved album, highlighting her enduring popularity.

Taylor Swift has dropped her 12th studio album, The Life of a Showgirl, and already, it is the most pre-saved album ever on the Spotify streaming platform.

Showgirl even broke the record set last year by none other than Swift’s last album, The Tortured Poets Department.

The 35-year-old artist reunited with Swedish hitmakers Max Martin and Shellback for her hotly anticipated collection of bouncy pop songs.

“Tonight all these lives converge here, the mosaics of laughter and cocktails of tears … I can’t tell you how proud I am to share this with you, an album that just feels so right,” Swift posted on Instagram after the album’s release, along with photos of her in showgirl outfits.

The megastar described the album as a “self-portrait” and thanked Martin and Shellback, adding: “If you thought the big show was wild, perhaps you should come and take a look behind the curtain,” referring to her record-shattering Eras Tour.

The 12 tracks reveal a lighter, happier Swift – in love with her NFL Super Bowl champion fiance, Travis Kelce, and happy to have bought back her music catalogue.

Ahead of release, Swift said the new album “comes from the most infectiously joyful, wild, dramatic place I was in in my life”.

Fans will be combing through the lyrics and liner notes for “Easter eggs” – coded words and phrases that could reveal things about Swift’s life or future projects.

Kieran McGeeney will return as Armagh senior football manager for 2026, having been ratified at a meeting of the county’s committee on Monday.

McGeeney will remain the longest serving inter-county manager as he approaches his 12th season at the helm of his native county.

The Mullaghbawn native guided Armagh to the 2024 All-Ireland title, completing a personal double having won Sam Maguire as captain in 2002.

As a player, he also won six Ulster titles with the Orchard County, but is still seeking that elusive Anglo Celt as manager with Armagh falling short at the final hurdle in each of the past three seasons with penalty shootout defeats to Derry in 2023 and Donegal in 2024, while they were edged out by Jim McGuinness’ Donegal in extra-time this year.

Armagh’s defence of the All-Ireland title came to an end at the quarter-final stage to eventual winners Kerry and in the aftermath, admitted he was unsure what the future held.

“I sit down every year [to reflect], and my thing is always about players,” he said in June.

“It’s all about the players first and foremost and what they want and how much they want to push on.

“My appetite for football has always been the same. I love it, I enjoy it despite the abuse, it’s just one of those things – maybe it’s an addiction. I haven’t even thought about that [the future], to be honest.”