Good morning, and welcome to L.A. on the Record — our City Hall newsletter. It’s David Zahniser, with an assist from Howard Blume and Noah Goldberg, giving you the latest on city and county government.
She’s blunt. She’s combative. She doesn’t go along to get along.
And now, Los Angeles City Councilmember Monica Rodriguez is almost certainly getting four more years in office.
On Wednesday, with the deadline past, no one filed a petition to challenge Rodriguez in the June 2 primary election. That makes her the only official at City Hall to be in that coveted position this year.
One caveat: Someone could still run as a write-in, waging a long-shot campaign. But realistically, Rodriguez has a free ride to continue representing her northeast San Fernando Valley district.
Rodriguez, who lives in Mission Hills, said she had been prepping for “another fight,” raising money and giving endorsement interviews. Now, she’s started talking about what her third and final term could look like.
“Giddyup. Everyone better buckle up,” she said, cackling.
You’re reading the L.A. on the Record newsletter
For an elected official, nothing can bolster one’s confidence like a reelection victory or two. Newly elected council members tend to keep a low profile their first few years. The longer they stay, the more outspoken they become.
Rodriguez, on the other hand, has been willing to speak her mind for quite some time.
She’s been a longstanding critic of Mayor Karen Bass’ Inside Safe program, which moves homeless people indoors. She has pushed, without success, for the city to yank its money from the embattled Los Angeles Homeless Services Authority, or LAHSA. Last fall, she told a mayoral aide that Bass’ team “botched” the Palisades fire recovery in the first few months.
Rodriguez frequently expresses her views in vivid terms, and in ways that can annoy her colleagues.
Last year, she warned a proposal to hike the minimum wage for hotel and airport workers to $30 per hour would trigger job losses, leaving the city with “the best paid unemployed workforce in America.”
She denounced the city’s plan to upgrade the Convention Center, saying the council was continuing to “fund failure.” She regularly drops the phrase “merry go round from hell” — shorthand for her struggle to get her colleagues to pull out of LAHSA, the city-county homeless agency that’s been the subject of blistering audits.
With the election approaching, the zingers have only gotten zingier.
Six weeks ago, City Councilmember Nithya Raman launched a last-minute bid to rewrite Measure ULA, the city’s tax on high-end property sales, saying it had chilled development of much-needed apartments. Raman wanted her proposal to go on the June ballot but failed to garner support from her colleagues, who said it hadn’t been vetted.
Rodriguez, in a screed delivered on the council floor, compared Raman to “the arsonist that comes showing up as a firefighter.”
That was a not-so-veiled reference to the fact that Raman promoted Measure ULA in 2022 — and downplayed concerns that it would affect housing production.
“Ms. Raman, you supported and endorsed the false notion to voters that [Measure ULA] was going to be the panacea — without study, without any of the verified proof,” she said. “We knew that these were the implications.”
Raman, in a statement on Friday, said she endorsed Measure ULA after reading through research suggesting that the tax, which generates money for housing programs, would not affect housing production. Newer analysis, she said, found that the measure “indeed resulted in less investment in multi-family housing.”
“That is a huge concern to me and should be to everyone in L.A., a City that is still very much facing a housing shortage,” said Raman, who is now running for mayor. “I am willing to take some heat to get the best outcomes for the City and to secure support for these crucial revenues.”
Stuart Waldman, president of the Valley Industry and Commerce Assn., a San Fernando Valley-based business group, said he appreciates Rodriguez’s direct approach, even when he disagrees with her.
“A lot of councilmembers, if they don’t agree with you, they won’t even meet with you,” he said. “There are council members who say they’ll listen and take [an issue] under advisement, even though they’ve made up their mind. They just don’t want to tell someone to their face that they disagree.”
Rodriguez’s approach doesn’t always reap political dividends.
Last year, Council President Marqueece Harris-Dawson removed her from a number of high-profile committees, including those that oversee homeless programs, public safety and the city budget.
Despite her warnings, the council hiked the minimum wage for tourism workers and approved the $2.6-billion Convention Center project. She championed the creation of a new youth development department, only for it to wind up on the chopping block in last year’s budget.
Rodriguez, 52, grew up in Arleta, the daughter of a U.S. Marine veteran who served in Vietnam while holding a green card, and later became one of the city’s earliest Latino firefighters in the wake of a federal consent decree on hiring. She graduated from San Fernando High School in 1992, one year after Assemblymember Luz Rivas and two years after U.S. Sen. Alex Padilla.
She worked for former Mayor Richard Riordan and former Councilmember Mike Hernandez and later ran unsuccessfully against former Councilmember Richard Alarcon. She joined the Board of Public Works in 2013, running for council a second time four years later.
With a third term looming, Rodriguez wants to take a program she launched in her district — moving homeless people out of RVs and into housing — and take it citywide. She’s excited about expanding a program for fixing sidewalks that also teaches job skills to young people.
Rodriguez acknowledged that her stances, and her remarks, can rub people the wrong way, noting that it’s “more comfortable to walk in a group than to walk alone.” Nevertheless, she doesn’t intend to change her approach.
“I know what I’m here to do, and I’m just going to continue,” she said.
State of play
— SCRAMBLE FOR SIGNATURES: The deadline for candidates for city office to turn in petitions arrived on Wednesday, and the signatures are still being counted. By Friday, 12 mayoral candidates had qualified to run against Bass, including Raman, reality television star Spencer Pratt and tech entrepreneur Adam Miller. The City Clerk’s office is still reviewing the petitions of several other mayoral hopefuls, all of them political unknowns.
— ANOTHER FREE RIDE: L.A. Unified School board member Kelly Gonez is also running unopposed in the June 2 election. On Wednesday, her one potential opponent, JP Perron, announced he was dropping out. Like Rodriguez, Gonez represents part of the San Fernando Valley.
— A HELPING HAND: For a hot minute, things were touch and go for Sylvia Robledo, a former council aide looking to unseat Councilmember Eunisses Hernandez. After filing her petitions, Robledo learned Tuesday that she was short 14 voter signatures. Raul Claros, one of her rivals in the race, stepped in to help close the gap, gathering some signatures himself. “People want options,” he said later on Instagram. “People want anybody but Eunisses Hernandez.”
Two of Robledo’s other opponents — entrepreneur Nelson Grande and nonprofit executive Maria Lou Calanche — added their own names to her petition. On Wednesday, she qualified for the ballot.
“We may have a different vision or path, but we all want new leadership,” Robledo said.
— JANISSE JETS OFF: The top executive at the Department of Water and Power, Janisse Quiñones, announced this week that she has taken a job as CEO of a privately owned electrical company in her native Puerto Rico. Quiñones, who was hired at $750,000 a year, faced criticism over the DWP’s decision to drain a reservoir shortly before the Palisades fire broke out. Her first day in the new job is March 30.
— TRUMP ON LINE 1: Bass spoke on the phone this week with President Trump to request FEMA reimbursements for the Palisades fire, KNX News reported. Bass told the station that the president was “very receptive.”
“I was reluctant to call because there are a few other things going on, like what’s happening overseas, and I didn’t think, given all that was happening internationally, that he would actually return my call,” she told the station.
— OVERDUE BILLS: The county Board of Supervisors voted this week to fund a financial review of the Los Angeles Homeless Services Authority, after finding that the agency owes tens of millions of dollars to nonprofits that oversee interim housing for the region’s homeless population. Supervisor Lindsey Horvath said her phone was “ringing off the hook” from groups needing to get paid by LAHSA.
— TIT FOR TAT: Meanwhile, the long-running feud between Bass and Horvath continued to boil over, with the two taking digs at each other over the future of the region’s homeless programs. Bass, in a statement, said pulling out of LAHSA too quickly would bring “unintended consequences” and leave “more Angelenos to die on our streets.”
“When the County created their new Department of Homeless Services and Housing, they also created a $300 million gap, which they had to close by prioritizing bureaucracy rather than services,” Bass said.
Horvath shot back, saying she is already conferring with council members on a strategy to have the city pay the county to provide homeless services.
“I’m ready to work with the City Council and show the Mayor what locking arms actually looks like,” she said, swiping one of Bass’ signature phrases.
— PALISADES BOWL IN PERIL: The owners of a mobile home park destroyed last year in the Palisades fire are marketing the site as a potential “mixed use” project — housing plus commercial space, which would result in permanent displacement of residents. City Councilmember Traci Park said any developer looking to take the sellers up on their offer should “pound sand.”
“What we are interested in doing is restoring this property as a mobile home park for the people who were there and remain displaced,” she said.
— PURSUING POT PROCEEDS: L.A. cannabis companies owe the city more than $400 million in business taxes, late fees and interest. Hoping to recoup $30 million of that total, the council voted this week to set up an amnesty program for those pot businesses that still owe money and haven’t already shuttered.
— JAIL DEATHS: Ten people have died in L.A. County jails so far this year, putting the county on track for another record-setting year of in-custody deaths. Now, county supervisors want the Sheriff’s Department to reverse that trend by beefing up safety checks, more closely monitoring cameras and increasing access to the overdose reversal drug Naloxone.
— FOR FLOCK’S SAKE: The Police Commission wants to know how data captured by the controversial license plate reader Flock Safety are being stored and shared. Commissioner Jeff Skobin asked for the information following reports that federal agencies had repeatedly accessed Flock’s surveillance data as part of Trump’s ongoing immigration crackdown.
QUICK HITS
- Where is Inside Safe? The mayor’s signature program to fight homelessness went to a stretch of Laurel Canyon Boulevard in North Hollywood, underneath the 170 Freeway. About three dozen people went inside, according to Bass’ team.
- On the docket next week: The council’s Planning and Land Use Management Committee meets Tuesday to take up a proposal to hike the penalties for putting up illegal billboards and other unpermitted signs.
Stay in touch
That’s it for this week! Send your questions, comments and gossip to LAontheRecord@latimes.com. Did a friend forward you this email? Sign up here to get it in your inbox every Saturday morning.
Lindsey Buckingham of Fleetwood Mac attacked in Santa Monica
Rock and Roll Hall of Famer Lindsey Buckingham was attacked by a woman in Santa Monica on Wednesday morning.
The Los Angeles Police Department confirmed that a woman with a history of stalking Buckingham, 76, tossed an unknown substance toward the former Fleetwood Mac guitarist and vocalist from a container as he entered a building for an appointment. According to law enforcement, Buckingham was not harmed; the woman is known to the musician and had been the subject of prior action with the LAPD threat management unit.
Police believe the woman found out when and where Buckingham had scheduled his appointment. She was not apprehended Wednesday morning, but an arrest was expected soon.
Santa Monica police and the LAPD are investigating the incident.
Representatives for Buckingham have not responded to a request for comment.
In December 2024, Buckingham filed a request for a restraining order against Michelle Dick, who was 53 at the time of that filing. Los Angeles County Superior Court Judge Elizabeth Scully granted the order, which mandates that Dick stay at least 100 yards away from Buckingham, his wife and his son. She was also ordered not to harass or attempt to make contact with him in any way.
In 2018, Buckingham split with Fleetwood Mac and a legal battle over lost wages with his former band ensued. Then, in February 2019, Buckingham suffered a heart attack and had to undergo triple bypass surgery. During the process, the insertion of a breathing tube damaged his vocal cords, leaving him questioning whether he would ever be able to sing again, he told The Times in 2021.
He spent much of the pandemic focusing on his recovery.
“I’ll tell you what: Between the Fleetwood Mac stuff and the heart attack, it’s all been humbling,” Buckingham said. “I’ve never suffered from a lack of confidence, and sometimes could get carried away with that in the process of leading the band. But everything has pulled me in a little bit. I’m not as aggressive a person as I was before, which is probably not a bad thing. It made me look around more — and become less self-involved, hopefully.”
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L.A. is getting four more years of Councilmember Monica Rodriguez
Good morning, and welcome to L.A. on the Record — our City Hall newsletter. It’s David Zahniser, with an assist from Howard Blume and Noah Goldberg, giving you the latest on city and county government.
She’s blunt. She’s combative. She doesn’t go along to get along.
And now, Los Angeles City Councilmember Monica Rodriguez is almost certainly getting four more years in office.
On Wednesday, with the deadline past, no one filed a petition to challenge Rodriguez in the June 2 primary election. That makes her the only official at City Hall to be in that coveted position this year.
One caveat: Someone could still run as a write-in, waging a long-shot campaign. But realistically, Rodriguez has a free ride to continue representing her northeast San Fernando Valley district.
Rodriguez, who lives in Mission Hills, said she had been prepping for “another fight,” raising money and giving endorsement interviews. Now, she’s started talking about what her third and final term could look like.
“Giddyup. Everyone better buckle up,” she said, cackling.
You’re reading the L.A. on the Record newsletter
For an elected official, nothing can bolster one’s confidence like a reelection victory or two. Newly elected council members tend to keep a low profile their first few years. The longer they stay, the more outspoken they become.
Rodriguez, on the other hand, has been willing to speak her mind for quite some time.
She’s been a longstanding critic of Mayor Karen Bass’ Inside Safe program, which moves homeless people indoors. She has pushed, without success, for the city to yank its money from the embattled Los Angeles Homeless Services Authority, or LAHSA. Last fall, she told a mayoral aide that Bass’ team “botched” the Palisades fire recovery in the first few months.
Rodriguez frequently expresses her views in vivid terms, and in ways that can annoy her colleagues.
Last year, she warned a proposal to hike the minimum wage for hotel and airport workers to $30 per hour would trigger job losses, leaving the city with “the best paid unemployed workforce in America.”
She denounced the city’s plan to upgrade the Convention Center, saying the council was continuing to “fund failure.” She regularly drops the phrase “merry go round from hell” — shorthand for her struggle to get her colleagues to pull out of LAHSA, the city-county homeless agency that’s been the subject of blistering audits.
With the election approaching, the zingers have only gotten zingier.
Six weeks ago, City Councilmember Nithya Raman launched a last-minute bid to rewrite Measure ULA, the city’s tax on high-end property sales, saying it had chilled development of much-needed apartments. Raman wanted her proposal to go on the June ballot but failed to garner support from her colleagues, who said it hadn’t been vetted.
Rodriguez, in a screed delivered on the council floor, compared Raman to “the arsonist that comes showing up as a firefighter.”
That was a not-so-veiled reference to the fact that Raman promoted Measure ULA in 2022 — and downplayed concerns that it would affect housing production.
“Ms. Raman, you supported and endorsed the false notion to voters that [Measure ULA] was going to be the panacea — without study, without any of the verified proof,” she said. “We knew that these were the implications.”
Raman, in a statement on Friday, said she endorsed Measure ULA after reading through research suggesting that the tax, which generates money for housing programs, would not affect housing production. Newer analysis, she said, found that the measure “indeed resulted in less investment in multi-family housing.”
“That is a huge concern to me and should be to everyone in L.A., a City that is still very much facing a housing shortage,” said Raman, who is now running for mayor. “I am willing to take some heat to get the best outcomes for the City and to secure support for these crucial revenues.”
Stuart Waldman, president of the Valley Industry and Commerce Assn., a San Fernando Valley-based business group, said he appreciates Rodriguez’s direct approach, even when he disagrees with her.
“A lot of councilmembers, if they don’t agree with you, they won’t even meet with you,” he said. “There are council members who say they’ll listen and take [an issue] under advisement, even though they’ve made up their mind. They just don’t want to tell someone to their face that they disagree.”
Rodriguez’s approach doesn’t always reap political dividends.
Last year, Council President Marqueece Harris-Dawson removed her from a number of high-profile committees, including those that oversee homeless programs, public safety and the city budget.
Despite her warnings, the council hiked the minimum wage for tourism workers and approved the $2.6-billion Convention Center project. She championed the creation of a new youth development department, only for it to wind up on the chopping block in last year’s budget.
Rodriguez, 52, grew up in Arleta, the daughter of a U.S. Marine veteran who served in Vietnam while holding a green card, and later became one of the city’s earliest Latino firefighters in the wake of a federal consent decree on hiring. She graduated from San Fernando High School in 1992, one year after Assemblymember Luz Rivas and two years after U.S. Sen. Alex Padilla.
She worked for former Mayor Richard Riordan and former Councilmember Mike Hernandez and later ran unsuccessfully against former Councilmember Richard Alarcon. She joined the Board of Public Works in 2013, running for council a second time four years later.
With a third term looming, Rodriguez wants to take a program she launched in her district — moving homeless people out of RVs and into housing — and take it citywide. She’s excited about expanding a program for fixing sidewalks that also teaches job skills to young people.
Rodriguez acknowledged that her stances, and her remarks, can rub people the wrong way, noting that it’s “more comfortable to walk in a group than to walk alone.” Nevertheless, she doesn’t intend to change her approach.
“I know what I’m here to do, and I’m just going to continue,” she said.
State of play
— SCRAMBLE FOR SIGNATURES: The deadline for candidates for city office to turn in petitions arrived on Wednesday, and the signatures are still being counted. By Friday, 12 mayoral candidates had qualified to run against Bass, including Raman, reality television star Spencer Pratt and tech entrepreneur Adam Miller. The City Clerk’s office is still reviewing the petitions of several other mayoral hopefuls, all of them political unknowns.
— ANOTHER FREE RIDE: L.A. Unified School board member Kelly Gonez is also running unopposed in the June 2 election. On Wednesday, her one potential opponent, JP Perron, announced he was dropping out. Like Rodriguez, Gonez represents part of the San Fernando Valley.
— A HELPING HAND: For a hot minute, things were touch and go for Sylvia Robledo, a former council aide looking to unseat Councilmember Eunisses Hernandez. After filing her petitions, Robledo learned Tuesday that she was short 14 voter signatures. Raul Claros, one of her rivals in the race, stepped in to help close the gap, gathering some signatures himself. “People want options,” he said later on Instagram. “People want anybody but Eunisses Hernandez.”
Two of Robledo’s other opponents — entrepreneur Nelson Grande and nonprofit executive Maria Lou Calanche — added their own names to her petition. On Wednesday, she qualified for the ballot.
“We may have a different vision or path, but we all want new leadership,” Robledo said.
— JANISSE JETS OFF: The top executive at the Department of Water and Power, Janisse Quiñones, announced this week that she has taken a job as CEO of a privately owned electrical company in her native Puerto Rico. Quiñones, who was hired at $750,000 a year, faced criticism over the DWP’s decision to drain a reservoir shortly before the Palisades fire broke out. Her first day in the new job is March 30.
— TRUMP ON LINE 1: Bass spoke on the phone this week with President Trump to request FEMA reimbursements for the Palisades fire, KNX News reported. Bass told the station that the president was “very receptive.”
“I was reluctant to call because there are a few other things going on, like what’s happening overseas, and I didn’t think, given all that was happening internationally, that he would actually return my call,” she told the station.
— OVERDUE BILLS: The county Board of Supervisors voted this week to fund a financial review of the Los Angeles Homeless Services Authority, after finding that the agency owes tens of millions of dollars to nonprofits that oversee interim housing for the region’s homeless population. Supervisor Lindsey Horvath said her phone was “ringing off the hook” from groups needing to get paid by LAHSA.
— TIT FOR TAT: Meanwhile, the long-running feud between Bass and Horvath continued to boil over, with the two taking digs at each other over the future of the region’s homeless programs. Bass, in a statement, said pulling out of LAHSA too quickly would bring “unintended consequences” and leave “more Angelenos to die on our streets.”
“When the County created their new Department of Homeless Services and Housing, they also created a $300 million gap, which they had to close by prioritizing bureaucracy rather than services,” Bass said.
Horvath shot back, saying she is already conferring with council members on a strategy to have the city pay the county to provide homeless services.
“I’m ready to work with the City Council and show the Mayor what locking arms actually looks like,” she said, swiping one of Bass’ signature phrases.
— PALISADES BOWL IN PERIL: The owners of a mobile home park destroyed last year in the Palisades fire are marketing the site as a potential “mixed use” project — housing plus commercial space, which would result in permanent displacement of residents. City Councilmember Traci Park said any developer looking to take the sellers up on their offer should “pound sand.”
“What we are interested in doing is restoring this property as a mobile home park for the people who were there and remain displaced,” she said.
— PURSUING POT PROCEEDS: L.A. cannabis companies owe the city more than $400 million in business taxes, late fees and interest. Hoping to recoup $30 million of that total, the council voted this week to set up an amnesty program for those pot businesses that still owe money and haven’t already shuttered.
— JAIL DEATHS: Ten people have died in L.A. County jails so far this year, putting the county on track for another record-setting year of in-custody deaths. Now, county supervisors want the Sheriff’s Department to reverse that trend by beefing up safety checks, more closely monitoring cameras and increasing access to the overdose reversal drug Naloxone.
— FOR FLOCK’S SAKE: The Police Commission wants to know how data captured by the controversial license plate reader Flock Safety are being stored and shared. Commissioner Jeff Skobin asked for the information following reports that federal agencies had repeatedly accessed Flock’s surveillance data as part of Trump’s ongoing immigration crackdown.
QUICK HITS
Stay in touch
That’s it for this week! Send your questions, comments and gossip to LAontheRecord@latimes.com. Did a friend forward you this email? Sign up here to get it in your inbox every Saturday morning.
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As ‘The Pitt’ suffers a digital meltdown, a human saves the day
This article contains spoilers for Season 2, Episode 9 of “The Pitt.”
Midway through Season 2, “The Pitt” has taken on the perils of the digital age and given me a reason to love the show as much as everyone else does.
Don’t get me wrong — I understand perfectly why so many people, including recent Emmy and Golden Globe voters, have lost their minds over the HBO Max medical drama: The propulsive day-in-the-life of a Pittsburgh ER conceit, the dazzling ensemble cast, the writers’ heroic attempts to showcase our perilously broken healthcare system, the healing power of empathy and, of course, the Noah Wyle-ness of it all. His brilliant and gentle-voiced Dr. Michael “Robby” Robinavitch is as aspirational a character on television as we’ve ever seen.
But having recently spent almost six hours passing out and vomiting from pain in the waiting room of my local ER (which was empty except for one other man), while being told there was nothing anyone could do until the next shift arrived, I confess I have watched “The Pitt” with a jaundiced eye. The regular crowd shots of the waiting room too often reduce the afflicted into a zombie-like horde bent on making life more difficult for our beloved medical staff.
Sure it’s tough to work in an ER when you are worried about your mother’s expectations, grieving your dead mentor, struggling with addiction or worrying about your sister, but no doubt many of those in the waiting room are experiencing similar issues while also in terrifying and hideous pain.
I’m just saying.
In this second season, however, “The Pitt” gave me reason to cheer. It chronicles the day before Robby is set to leave on a three-month sabbatical, and in the early hours, we meet his temporary replacement, Dr. Baran Al-Hashimi (Sepideh Moafi). Having already attempted to force those suffering in waiting rooms to create their own “patient portals,” Dr. Al-Hashimi goes on to advocate for an AI-supported system to aid the doctors with pesky paper work.
Robby, of course, does not think any of this is a good idea and since he is always right (and no television writer is going to openly promote AI), her plan backfires almost immediately. First, with a medical notes transcription that gets Very Important words wrong and then after a complete digital blackout.
After a nearby hospital is hacked and ransomed, the higher-ups decide to defend its system by shutting it down, which means business must be conducted in the old-fashioned, paper-and-clipboards way.
The result is chaos, and a few too many jokes about young people not knowing how to work a fax machine or manage paper. Some of the more seasoned staff, including and especially the indefatigable charge nurse Dana Evans (Katherine LaNasa), remember the days before everyone carried an iPad well enough to keep things moving. Even so, Dana wisely calls upon the services of “retired” clerk Monica Peters (Rusty Schwimmer).
When the computer system at the Pitt is shut down, Dana (Katherine LaNasa), center, calls in Monica (Rusty Schwimmer), far right, who arrives to help.
(Warrick Page / HBO Max)
“Laid off by the digital revolution, not retired,” Monica corrects her. “And how’s all this digital s— working out for you now?”
This is where I cheered. I love the digital world as much as the next person currently typing on a computer to file a story that I have discussed with my editors on Slack and that I will not see in hard copy until it appears in the physical paper. But like pretty much everyone, I have suffered all manner of digital breakdowns and mix-ups, not to mention the inevitably increased workload that comes with the perception that I can do the work of previous multitudes with a few additional strokes of a keypad.
Except, of course, that’s a lie — a keypad is capable of nothing on its own. Neither are fingers, for that matter. They must be manipulated by someone whose brain has to figure out and execute whatever needs to be done. This requires an ability to navigate the ever-changing tech systems that store and distribute information (often in ways that are not at all intuitive) while also understanding the essentials of the actual work being done.
In “The Pitt,” that is the emergency medical treatment of human beings, which requires all manner of physical tasks. As this storyline makes clear, many of the medical staff do not quite understand how to order or handle these tasks without a screen to guide them.
Hence the need for Monica, representative of a large number of support workers who do understand because it was once their job to keep everything moving, to answer all manner of questions, prioritize what needs to be fast-tracked and make sure nothing falls through the cracks while also engaging with all and sundry on a human level.
The shutdown is obviously an attempt to underline the limits of AI but it also serves as a fine and necessary reminder of how readily we have surrendered people like Monica, with their knowledge and experience, to keyboards and touch pads (which, of course, don’t require salaries, benefits or lunch breaks).
But — and this is important — computers are tools not workers. Alas, that has not kept companies in virtually every industry from drastically cutting back on trained and experienced employees and handing large portions of their work (mental if not physical) to people, in this case doctors and nurses, who already have demanding jobs of their own.
But hey, you get a company iPad!
Nurse Dana (Katherine LaNasa), left, and Dr. Baran Al-Hashimi (Sepideh Moafi) have to resort to paper, clipboards and white boards to keep track of patients after the hospital’s systems are shut down.
(Warrick Page / HBO Max)
Often, including with those patient portals, what was once paid labor lands in the lap of the consumers, who in “The Pitt” are people sitting in an emergency room and likely not at the top of their game when it comes to filling out forms about their medical history or coming up with a unique password.
ER dramas, like the “The Pitt,” are inevitably fueled by the tension between the demands for speed and the need for humane care, something that is increasingly true, if not as intrinsically necessary, in all facets of our culture.
With computers in our pockets, we now expect everything to be available instantly. But when something in our online experience goes wrong, we need an actual human to help us fix it. Unfortunately, as the overwhelmed staff of the Pitt discover, those people are increasingly difficult to find because they have been laid off — even nurse Dana can’t do everything!
Dr. Al-Hashimi, like many, believes that patient portals and AI-assisted medical notes will save time, allowing the doctors and nurses to spend more of that precious commodity with their patients. But, as Dr. Robby and Dana repeatedly argue, what they really need is more staff.
There’s no point in saving a few minutes at the admittance window, or on an app, if you are then going to have to spend hours waiting for or trying to find someone who can actually help you when you need it.
That is certainly true in the medical sector, where digital technology has done little to eradicate long wait times for medical appointments or in emergency rooms. Being treated in a hospital hallway by people who can barely stop to talk to you is not an uncommon occurrence for many Americans. The U.S. is facing a critical shortage in hospital staff, with the ranks of registered nurses and other medical personnel having plummeted post-pandemic, often due to burn out.
The amount of time the staff of “The Pitt” spend with each patient, while dramatically satisfying, is almost as aspirational as the wisdom and goodness of Dr. Robby.
None of these problems is going to be solved by AI or any other “time-saving” device. We have not, as far as I know, figured out a way to extend an hour beyond 60 minutes or modified the human body so that it does not require seven to nine hours of sleep each night.
Medical institutions aside, I can’t think of any place I have visited lately that wouldn’t have benefited from more paid and experienced workers, especially those who know how to do things when computers glitch or fail.
The minute Monica sits down and starts barking orders in the ER, everyone feels much better. Here is someone who understands what needs to be done, why, and how to make it happen. Moreover, she has eyes, ears, hands and human experience enough to know that, in the end, people are less interested in saving time than getting the care they need.
In the ER and everywhere else.
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