Wetherspoons

Consumer group Which? has ranked hotels based on customer feedback – with pub chain Wetherspoons given a ‘great value’ gong and Premier Inn losing Recommended Provider status as it slips down the list

The Britannia Hotels chain has been ranked the worst place to stay for the 12th year running in a poll, as Wetherspoons beat Premier Inn and took home the ‘top value’ prize.

Consumer group Which? gave Britannia, with more than 60 sites, a lowly customer score of just 44%. It managed just one star out of a possible five for the quality of its bedrooms and bathrooms.

One Britannia customer at the Grand Burstin Hotel in Folkestone, Kent, described witheringly as a “total dive”. Another said they had three nights booked but left after one because of the poor service, room and food.

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Britannia’s chain include a number of historic and landmark hotels. They include Liverpool’s famous Adelphi, which scores just 2.6 out of possible five on Tripadvisor as the website says guests “frequently cite noise issues due to thin walls”. Britannia’s Grand Hotel in Scarborough gets an even lower 2.4 on Tripadvisor, which says rooms are “basic and dated, with mixed reports on cleanliness.”

The firm’s hotel in London’s Docklands has been the scene of protests amid reports it was being used to house asylum seekers. It has been given a score of 2.8 on Tripadvisor. The Britannia group is controlled by tycoon Alex Langsam, who also owns holiday camp Pontins and was criticised after its Southport’s site sudden closure in early 2024.

The Mirror confronted Mr Langsam at the time at his 10-bedroom mansion in Cheshire. But when asked if he had anything to say to the workers who left in tears, he claimed: “It’s nothing to do with me, I am nothing to do with Pontins.”

Top in the Which? large hotel category was a pub chain with 35 inns. The Coaching Inn Group received a customer score of 81%, with “often historic buildings located in beauty spots or market towns where they aim to be ‘the best venue in town’.”

Pub giant JD Wetherspoon, which has over 50 hotels across the country, was also praised. It came fifth and was the only chain to be awarded a Which? Great Value badge. At just £70 for an average night’s stay, Wetherspoons got four stars for value for money and the majority of other categories, including customer service. One guest commented that the hotel was “clean, comfortable and good value”.

It came above Premier Inn, which slipped to seventh in the large chain table, and lost the Which? Recommended Provider status. While customers still ranked Premier Inn’s beds as some of the most comfortable in the survey, some guests told Which? their stay wasn’t good value and suggested that standards were slipping.

One guest said that “Premier Inn has lost its way. Prices no longer budget levels and service is no longer a priority”. An average night’s stay is £94. Rory Boland, Editor of Which? Travel, said: “A night away should be a real treat but with hotel prices climbing, finding a hotel chain that consistently offers comfort, good customer service and a charming location at a fair price has become harder. “

A spokesperson for Premier Inn said: “At Premier Inn we help millions of people have a great night’s sleep and sell over 20 million room nights every year to families, leisure and business guests. We’re pleased that the 2,746 Which? members who answered for Premier Inn as part of this summer survey awarded us five stars for bed comfort and that they also rated our customer service and cleanliness highly.

“Whether it’s our estate-wide roll-out of brand new, high-quality beds all with a choice of soft or firm pillows, providing relaxing shower products in every room or keeping our food and drink menus updated with new offers to tempt and excite customers, we’re continually investing in our guest experience. We are always looking to improve and welcome comments and feedback– indeed we actively seek them through our own customer surveys. We will certainly pay special attention to address anything that feedback suggests we need to.”

Britannia Hotels was contacted for comment.

Tatum Ellis, who is known for documenting her travels across the UK, recently visited the seaside town for the first time and she ventured to the local Wetherspoons

Lots of Americans love exploring the UK, with some finding the most unlikely things on their adventures. Tatum Ellis, known for documenting her UK travels, recently visited Llandudno in Wales and was left utterly smitten.

However, the attraction that caught her eye might just surprise you, as the travel vlogger shared her experience on TikTok, leaving some viewers amused by the one aspect she found particularly “gorgeous.” It seems that when it comes to breath-taking views, Wales certainly has a lot to offer both visitors and locals.

Tatum confessed that visiting a place like Llandudno was an “American’s dream.” She’s not the first to be swept off her feet by the nation’s charms either, with other Americans also believing some things are much better in the UK.

At the start of her video, she began by exploring some local charity shops. A fan of a good bargain, she seemed delighted with what the shops had to offer.

Tatum discovered two gold rings in one shop, which she snapped up for a mere £5.00 each. She was over the moon with her purchases, describing them as “super pretty.”

She continued her exploration with her partner, but it was a specific pub that grabbed her attention. Upon spotting a Wetherspoons, Tatum was quite taken aback, impressed by the décor.

According to her, the local Wetherspoons is particularly “gorgeous” and offers “stunning views.” Who would have thought a simple pub could make such an impression?

Tatum said: “We love a good Wetherspoons. Guys, take a look at this Wetherspoons. Have some of you ever seen anything like that? I sure haven’t, so let’s get some food right now.”

She also praised the stunning scenery surrounding her, describing it as an exceptionally beautiful location. The pair then made their way to the beach and clearly had a brilliant time.

Tatum thinks Llandudno is absolutely worth a visit, saying they adored it and found plenty to explore. The clip has racked up more than 3,000 views since being posted, sparking a flurry of responses.

Viewers had plenty of opinions to share. One wrote: “You are so lucky to find a table in Wetherspoons.”

Another added: “I love Llandudno.” A third replied: “I live here and love how you have shown the town.”

Meanwhile, a fourth commented: “This is my home. So glad you enjoyed it.” Someone else also chimed in with: “I can’t believe you passed so many brilliant pubs on the way to Spoons!”

For those unfamiliar with Llandudno, it’s a coastal town in North Wales, frequently dubbed the “Queen of the Welsh Resorts.” The Victorian-era holiday hotspot is renowned for its extensive promenade, historic pier and golden beaches.

ONE of Scotland’s Wetherspoon pubs could soon house guests as it has been proposed that it turns into a hotel.

If approved the pub that’s in one of busiest areas in Aberdeen could have 29 hotel rooms an a beer garden.

The boozer called The Archibald Simpson sits on one of the busiest streets in Aberdeen and could well become a place for city explorers to have a good night’s sleep as well as a beer.

It has a grand entrance with huge columns, and was designed by local architect Archibald Simpson – who also designed St Andrews Cathedral.

Built in the 1800s it was originally home to the Head Office for the North of Scotland Bank.

It later became the headquarters of Clydesdale Bank, before opening as a Wetherspoon pub in 2003, and could soon be a hotel too.

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Earlier this year, the pub submitted proposals for development which would see its unused first and second floors being converted into 29 hotel rooms.

Inside would be comprising 21 double rooms, three family suites, two twin rooms and two singles.

It wouldn’t just be built upon though, as part of the project would require some demolition.

At the back, the pub’s rear extension would be knocked down to make way for a 51-seat beer garden to encourage al fresco dining and drinking during the summer.

On Tripadvisor, most of the reviews go on to compliment the pretty building. One visitor wrote: “Huge building high vaulted ceilings marbled pillars and tiled floors. Lovely bar.”

If the plans go ahead, it will join the other 55 Wetherspoon hotels across the UK.

One Wetherspoon pub that has been converted is The Cabot Court Hotel in the coastal town of Weston-super-Mare

It’s also been listed in CAMRA’s The Good Beer Guide naming the UK’s best pubs.

Along with having a bar, the Cabot Court Hotel also has 21 rooms for visitors to stay in, and lots have views across the beachfront.

All of the rooms are en suite with Freeview TV, tea and coffee making stations, and unlimited free Wi-Fi.

In the morning, visitors can head down to the bar to enjoy a Wetherspoons breakfast and classic pub meals at dinner.

The pub sits right on the waterfront, on Knightstone Road, so it’s in a great spot for anyone heading onto the beach or taking a walk along The Grand Pier.

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Travel Reporter Cyann Fielding visited the smallest Wetherspoons in the world…

Here’s what Cyann had to say when she headed to the tiny pub…

WHO can say no to a Wetherspoons? And what if I told you the smallest one in the world is just as good as the rest, if not better.

Not only is it the smallest Spoons, but it is also in a rather bizarre location – a train station.

Of course, some UK airports have Wetherspoons, but I have never come across one in a train station before.

Sat at one end of Cannon Street Station in London, you will find the Sir John Hawkshaw, complete with just 42 tables.

Whilst that might sound a lot, compared to the usual London Spoons, this is considerably less.

And the obscurities about this spot just continue – if you need to use the toilet, well then you’ll need to head to the other end of the station and down a set of stairs.

For those who love to train spot, sit outside on the terrace, which is essentially like sitting on one of the platforms.

Despite its small size, the pub still features Spoons’ extensive menu and the service isn’t impacted either.

For more Wetherspoons, here are the best ones from one man who has spend £30K visiting every one in the UK.

And for Wetherspoons fans, there’s more good news as a new location has opened inside an abandoned UK attraction.

WHO can say no to a Wetherspoons? And what if I told you the smallest one in the world is just as good as the rest, if not better.

Not only is it the smallest Spoons, but it is also in a rather bizarre location – a train station.

Of course, some UK airports have Wetherspoons, but I have never come across one in a train station before.

Sat at one end of Cannon Street Station in London, you will find the Sir John Hawkshaw, complete with just 42 tables.

Whilst that might sound a lot, compared to the usual London Spoons, this is considerably less.

And the obscurities about this spot just continue – if you need to use the toilet, well then you’ll need to head to the other end of the station and down a set of stairs.

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I tested out the journey myself, and it took me around one minute (no good if you’re desperate!).

For those who love to train spot, sit outside on the terrace, which is essentially like sitting on one of the platforms.

The boozer opened back in 2014 and is named after one of the co-designers of the original station building, which first opened in 1866.

Inside, it does have a more cosy feel than most Wetherspoons pubs I have visited.

With Halloween fast approaching, the interior was decked out with cobwebs and pumpkins.

But keen to experience the pub-slash-train-station experience, I opted for a table on the terrace to enjoy my nachos.

Despite its small size, the pub still features Spoons’ extensive menu and the service isn’t impacted either.

To learn more about the pub, look for a blue plaque on the veranda.

It states: “The station had eight platforms under a single span arch roof.

“Far below the station are the remains of a Roman palace, built in the first century.”

At another point, the ‘Steelyard’ was used by German and Flemish merchants.

However, in 1666, it was then destroyed during the Great Fire of London.

A quarter of a century later, and the Company of Plumbers built their Livery Hall on the site, which remained there until the 1860s.

I sat peacefully enjoying my chips, nachos, chicken strips and raspberry lemonade, coming to a grand total of £18.

Whilst eating I noticed how the pub also has a unique soundtrack – clinking glasses mixed with the clack-clack of trains running over metal rails.

In all, I found myself feeling like I was in a quiet bubble in the middle of the hustle and bustle of commuters and tourists.

It felt as if I was in an airport, enjoying a drink whilst people watching – but with no pressure that I was going to miss my flight.

For the tired and sore commuter, this spot is ideal for a post meeting drink, before hopping on a Southeastern train home.

And of course, in typical Spoons style, your pocket won’t be stretched either.

Whilst to most, this may feel like another typical Wetherspoons spot, it somehow manages to fit all the character you get with Spoons into a small venue.

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For Wetherspoons fans, there is also good news as a new location has opened inside an abandoned UK attraction.

Plus, take a look inside the best-loved Wetherspoons in the UK from converted theatres to underground bank vaults.