Qantas

Radio star Nikki Osborne was approached by a member of staff as she headed to the Qantas lounge ahead of her flight – and what followed left her feeling ‘angry and frustrated’

A woman has said she was left feeling ‘humiliated’ and ‘degraded’ after she was approached by an airline worker with concerns over her outfit.

Nikki Osborne has now opened up about the incident, which took place in Qantas’s Brisbane lounge. The 44-year-old was dressed in tailored white shorts, a pink lace bodysuit and a knitted white cardigan for a work trip to the Whitsundays, Australia, when she claims she was confronted by a lounge employee.

“A staff member hurried up to me, grabbed me by the arm and said: ‘Firstly, I’m a long-time fan of yours, but I’ll need you to button your cardigan up to cover yourself to protect the other cultures in the lounge,” Nikki, an Australian radio personality, wrote in her QWeekend column.

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“Other cultures I thought? All I saw in the lounge were a few FIFO workers and a mum! She was very polite about it. I however was suddenly shaken with a combination of shock, embarrassment, humiliation, anger and frustration.

“It was actually hard to process that I’d been made to feel like a tart in my hometown, in front of my male colleague too.”

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Nikki continued: “Now, I’m a born and bred Queenslander but I’ve always made an effort to dress well and be taken seriously in my profession as a radio host, writer and stand up comedian. I’m also a mother. To have a woman suggest that my choice of dress is inappropriate really hit hard.

“I was wearing tailored white shorts, a pink bodysuit with a knitted white cardigan over the top, which I had worn at work earlier that day. Do I have cleavage? Yes. Had I covered the top of it? Yes. Was that enough? Apparently not!”

According to Nikki, the airline later reached out with assurances the incident wouldn’t happen again. But she said the follow-up phone call left her feeling even more scrutinised when staff went through her outfit item-by-item.

But her faith in Qantas was restored when a flight attendant greeted her warmly by her comic persona ‘Bush Barbie’ and treated her with complete respect. “That air steward salvaged my week,” she said.

Nikki has now said that while she’ll continue flying with Qantas, she’ll think twice about what she wears in the lounge, the Daily Mail reports.

“I’ll continue to choose what is appropriate clothing to wear and steer clear of the high moral ground of the Lounge.”

According to the Qantas website, the airline declines entry to its lounge if “some items of clothing are too casual or inappropriate”.

Among the banned list are thongs, bare feet, head-to-toe gym wear, beachwear (such as boardshorts), sleepwear (such as Ugg boots), clothing with offensive images or slogans and revealing, unclean or torn clothing.

“These guidelines are intended to create an environment everyone can enjoy, so please be mindful of your choice of clothing and footwear when visiting Qantas Clubs and Business Lounges in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney,” the website said.

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Nikki is by no means the only traveller who has come under fire for their choice of attire. A woman previously said she was “shamed” on a flight after being accused of wearing an “inappropriate” and “lewd” outfit.

Maggi Thorne, 42, boarded a Southwest Airlines flight from Orlando to Nashville when she was left shocked by the reaction to her outfit choice. The seven-time American Ninja Warrior contestant says she was approached soon after boarding by a flight attendant.

The flight attendant reportedly told Maggi to cover up, writing on X, formerly Twitter: “[Southwest Airlines] attendant just shamed me in front of passengers saying my attire wasn’t appropriate”. Maggi was wearing a black cropped top and high waisted jogging bottoms to travel, meaning most of her body was covered – apart from her arms.

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She added: “A tank top and high-waisted pants. Flight 1039. Is this really happening in 2023? The passengers around me were stunned as she shamed me for all to hear.”

Maggi said she told staff she was “not ok” with being told to cover up her outfit. The AWN star maintained there was nothing wrong with her outfit. She thinks the attendant was out of line for categorising her outfit as breaching Southwestern’s clothing policy of “lewd, obscene, or patently offensive” attire, she told Insider .

Maggi reportedly refused to cover up and complained to another crew member, adding: “When I told her I wasn’t okay, I don’t think she knew what to do. I’m not a confrontational person, but what happened isn’t okay and someone should say something about it.”

Southwest Airlines has since reached out to Thorne, offering her an apology and informing her that a complaint has been filed on her behalf.

Aug. 18 (UPI) — An Australian court on Monday fined national flag carrier Qantas nearly $60 million for illegally firing more than 1,800 ground workers and then outsourcing their jobs during the COVID-19 pandemic.

Australia’s Transport Workers Union said in a statement that it was the largest employer penalty in Australian corporate history.

“Against all odds, TWU members have sent a $90 million warning to corporate Australia: you can’t break the law and get away with it,” the union said, referring to the amount Qantas was fined in Australian dollars.

Federal Court Justice Michael Lee said a little more than half of the penalty should be paid to the TWU, while the recipients of the remaining sum will be decided at a later hearing, the Australian Broadcasting Corporation reported.

Lee said that while Qantas has expressed “genuine regrets” about the situation, he believes that “this more likely reflects the damage this case has done at the company rather than unique remorse for the damage done to the affected workers.”

He said that the airline “resisted until it could resist no more.”

Qantas said the Monday judgement holds the company “accountable for our actions.”

“We sincerely apologize to each and every one of the 1,820 ground handling employees and to their families who suffered as a result,” Qantas Group Chief Executive Officer Vanessa Hudson said in a statement.

“The decision to outsource five years ago, particularly during such an uncertain time, caused genuine hardship for many of our former team and their families. The impact was felt not only by those who lost their jobs, but our entire workforce.”

The ruling brings an end to a five-year fight by the TWU over Qantas’s firing of some 1,800 workers and then outsourcing their jobs in 2020.

Qantas appealed through the Australian court system, with the High Court affirming that the airline had acted illegally by outsourcing the employment.

The Monday fine is on top of the roughly $78 million that Qantas agreed to pay eligible workers in December, after its failed bid arguing that it should not have to offer workers compensation.

“Qantas was not sorry to workers when it illegally outsourced these workers, many finding out they’d lost their jobs over loudspeaker in the lunch room. It was not sorry when it dragged them all the way to the High Court, or when it argued it should have to pay them no compensation at all,” TWU National Secretary Michael Kaine said in a statement.

“Qantas is only sorrow now that it has to pay the larges penalty fine of any employer in Australian corporate history.”

The announcement comes about 14 months after Qantas reached a settlement with the Australian Competition and Consumer Commission to pay a multi-million-dollar fine for booking flights that had previously been canceled.

Saying this one phrase to airlines when your flight is cancelled can dramatically increase your chances of getting the help you need

Having a flight cancelled is an incredibly stressful experience. If you’re at the airport, bags packed and ready, everything booked and suddenly stranded, emotions can run high. However, it’s important to stay calm.

Anna Bielikova, Chief Operations Officer at Simply Contact, has shared her top tips for working your way through the chaos and getting the best customer service without losing your patience. She said there is one phrase you can say which will almost always ensure your case is addressed promptly, reports the Express.

Anna said: “Say ‘I need rebooking options, not a refund’ right away.

“This tells the system you’re looking for a quick resolution, not a lengthy refund process. Also try ‘I have onward connections’, even if you don’t. This gets you flagged as a complex case needing senior agent attention.”

She also recommends ditching the phone call for social media.

These platforms often have shorter queues than phone lines because fewer people think to use them.

Anna said: “We see response times on airline apps that are 60% faster than phone support during peak periods. Social media teams also have more flexibility to solve problems quickly, and they hate public complaints.”

Try Twitter DMs or Facebook Messenger first. These teams want to resolve issues fast before they become reputation disasters. If the airport is packed and the service desk for the airline you’re using has a huge queue, you can also try one of the other partner airlines.

A lot of airlines share booking systems and can help with rebookings.

“If you’re flying British Airways and their desk is packed, try checking with American Airlines or Qantas,” suggests Anna. “They’re all in the same alliance and can often help faster than waiting in your original queue.”

If you are going to call the airline, try to avoid peak times.

Anna said: “The biggest mistake people make is calling during peak hours, which are between 8am and 6pm when everyone else is calling.

“Try early morning or late evening instead, if it’s not urgent. And never rely solely on airport staff during major disruptions. They’re dealing with hundreds of people face-to-face while phone and digital teams might be less overwhelmed.”

It’s also crucial to stay calm and be polite, no matter how frustrated you may be. “Whatever you do, don’t shout or get aggressive,” said Anna.

“I’ve seen our systems flag difficult customers, and once you’re marked as problematic, every future interaction becomes harder.

“Stay calm, be specific about what you need, and always have your booking reference ready. The agents want to help you, so make their job easier and they’ll make yours easier too.”

Ni jet lag drag – prep is key for your long-haul flight, as Nigel Thompsonlearns with help from Qantas and Maddy Edgar, Qantas Business and First Class flight attendant

Have you ever stood in an airport immigration queue at the end of an overnight long-haul flight feeling like death warmed up?

And then the cheery cabin crew from your plane breeze by in their special fast-track lane looking as fresh as a daisy? The jet lag from eight hours or (much) more at 40,000ft in an aircraft cabin can leave you feeling – and looking – like you’ve been dragged through a hedge backwards.

Australian flag carrier Qantas, which has had a cabin crew base in London for 20 years, operates some of the longest flights in the world. It is currently working on Project Sunrise, which by 2027 should link both London and New York City directly to Sydney with record-breaking 20-hour nonstop journeys.

We asked Maddy Edgar, Qantas Business and First Class flight attendant, to share her top tips for travelling long haul, including how to prepare, pack, and manage jet lag.

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PRE AND POST- FLIGHT CARE

First up, plenty of sleep is key. The night before one of my long-haul flights, I steam my uniform, pack the essentials (more on that later), and log into our Qantas portal to confirm my crew position and review roles and responsibilities. Then I head to bed to get as much sleep as possible.

It’s also incredibly important to stay hydrated. I have an extensive skincare routine and hydration plays a huge role both before and after a long-haul flight. The lack of humidity in cabin air can really dry out your skin and lips, so besides drinking plenty of electrolyte-infused water, a hydrating skincare routine is a must.

In the morning, to prepare for our 17-hour direct flight from London to Perth – one of the longest in the world – I start by cleansing my face with Effaclar Purifying Gel Cleanser. Now I have a clean base, I apply The Ordinary Hyaluronic Acid over Mario Badescu Rosewater spray to maximise water absorption. It makes a huge difference in keeping my skin plump.

Next, I use a thicker-than-usual moisturiser, such as Wella Skin Food, to protect my skin barrier. Then, even though I’m inside a plane, we’re also closer to the sun, so I apply a generous amount of 50+ La Roche-Posay SPF to protect against higher UV rays and premature aging. Plus, as an Aussie, the smell of SPF makes me feel right at home. I’d also add that Laneige lip mask is essential.

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A top tip for your skin throughout the flight – invest in a mini travel-sized version of your favourite hydration mist so you can keep spritzing during the flight.

Then once we land and I’m at my hotel it’s time for a much-needed skin reset and some self-care. Face masks are a must. I love using the viral Bio Collagen mask or Kiehl’s Ultra Facial Overnight Rehydrating Mask.

WHAT’S IN MY CARRY-ON BAG?

Inside my bag I have some long-haul flight attendant essentials I just can’t live without.

I always keep fresh supplies of everything I need because there’s no Australian Priceline or Tesco 40,000ft up.

Here’s what I pack:

• Travel-sized Mario Badescu Rosewater spray.
• My entire long-wear make-up kit, including my favourite Hourglass Concealer and Rimmel lip liner for touch-ups after waking up from crew rest.
• Travel-sized hair spray, bobby pins, and spare hair ties.
• Latte coffee sachets.
• Mints and fresh mint gum.
• Toothbrush and toothpaste.
• iPad, iPhone and chargers.
• Nail glue, in case one of my French tip acrylics pops off unexpectedly.
• PJs and a book for getting cosy in our crew rest area.
• Healthy high-protein snacks such as protein bars, protein shakes, and boiled eggs.
• Sometimes, I even squeeze in a quick Sainsbury’s shop for Galaxy chocolate bars to bring back to my Aussie family in Perth.

MANAGING JET LAG POST-FLIGHT

As a former primary school teacher, I had a pretty regular bedtime. Now, as an international long-haul flight attendant with Qantas, jet lag and time zones can throw me. But honestly, I wouldn’t trade this dream job for anything.

My main go-to tip? Focus on sleep hygiene. I love listening to meditation music to unwind after a flight. Keeping the room dark and cosy is a must, and I can’t resist a bit of lavender pillow spray. It makes all the difference.

I also try not to stress about when to sleep or wake up. If I’m tired, I just close my eyes and enjoy the quiet.

It’s all about finding that balance, so I’m ready to welcome our Qantas customers with a smile when I fly again.

Australia’s flagship carrier says it believes a ‘significant’ amount of personal data was stolen in a cyberattack.

Qantas is investigating a major cyberattack after hackers accessed a system holding personal data belonging to 6 million customers, Australia’s flagship airline has said.

Qantas took “immediate steps” to secure its systems after detecting “unusual activity” on a third-party platform on Monday, the airline said on Wednesday.

The airline is investigating the amount of data that was stolen, but it expects that it will be “significant”, Qantas said in a statement.

The affected data includes customers’ names, email addresses, phone numbers, birth dates and frequent flyer numbers, but not credit card details, personal financial information or passport details, according to the airline.

Qantas said it had put additional security measures in place, and notified the police, the Australian Cyber Security Centre and the Office of the Australian Information Commissioner.

Qantas Group Chief Executive Officer Vanessa Hudson offered an apology to customers over the breach.

“Our customers trust us with their personal information and we take that responsibility seriously,” Hudson said.

“We are contacting our customers today and our focus is on providing them with the necessary support.”

The data breach comes as Qantas is working to rebuild its reputation following a series of controversies during the COVID-19 pandemic, including revelations that it sold tickets for thousands of cancelled flights and lobbied against a bid by Qatar Airways to operate more flights to Europe.

Qantas earned its lowest-ever spot in last year’s World Airline Awards by Skytrax, falling from 17th to 24th place, before climbing 10 spots in the 2025 ranking.

Hudson’s predecessor, Alan Joyce, stepped down two months ahead of his scheduled retirement in 2023, while acknowledging the need for the airline “to move ahead with its renewal as a priority”.

Last week, the FBI in the United States said that a cybercriminal group known as Scattered Spider had expanded its targets to include airlines.

The FBI said the hacking group often impersonates employees or contractors to deploy ransomware and steal sensitive data for extortion purposes.

This one simple trick can save you a lot of time and effort when you open your luggage in your hotel and it only takes a matter of minutes to complete

Anyone packing miniature toiletries into their hand luggage have been told to perform one handy trick before zipping up their suitcase.

A group of Travel Insider writers for Qantas have divulged their best space-saving hacks for packing hand luggage. And this tip not only saves space but a potentially messy eruption.

“Squeeze air out of toiletries” urges one travel writer for passengers attempting to pack sunscreen and other lotions and liquids in their hand luggage. The hack even comes with a guarantee that “you’ll thank yourself later”.

“Is there anything worse than getting to your hotel only to find that half–empty tube of sunscreen has erupted in your bag?” the expert writes. “Squeeze any air out of your toiletries bottles before you travel to create a vacuum effect that sucks lids and caps on tight.”

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It only takes an extra minute while packing can save you from losing your costly creams or having to replace them on arrival at your destination. It can also protect your clothes or other items in your hand baggage from being ruined.

That said, another travel expert provides another great idea for those worried about travelling with their favourite products. “I save up all my skincare samples (online store Adore Beauty and Aesop are generous with theirs) so I have a full suite of products for any trip – it saves so much space and weight.”

In addition to being space and weight friendly, these samples will also help you stay under the 100mL limit at UK airports. The limit is still in place despite the installation of new state-of-the-art scanners in a number of UK airports.

The Department of Transport previously announced a “major shake-up of airport security rules” to better screen liquids and electrical items such as laptops. The security update was eagerly awaited by travellers as it would finally end the 100ml limit on liquids, aerosols and gels (LAG) for hand luggage.

The 100ml limit was initially implemented in 2006 after a foiled terror plot but was only ever meant to be a temporary measure. But slow progress to modernise security technology has seen the measure extended.

The driving force behind the more relaxed security update was the availability of new state-of-the-art security scanners that would be better equipped for passenger screening. The Computed Tomography (CT) scanners—the same technology used for medical scanners—are capable of creating 3D images of luggage to better detect potential threats.

The superiority of these scanners are one way that airports are striving to modernise in order to reduce passenger queue times. Initially, there was a June 2024 deadline for UK airports to integrate the new security measure but it was later extended to June 2025.

Because of the continued delay, all liquid containers must be kept in a single clear, resealable plastic bag. The bag should not exceed dimensions of 20cm x 20cm and must have a maximum capacity of one litre.

Only certain liquids, such as essential medications, liquids for specific dietary needs, and baby food or milk, are exempt from the 100ml limit.

Qantas’ Travel Insider’s network has shared their top tips for packing ‘smartly’, including how to properly select and pack one essential item you are sure to need on every holiday

A group of Travel Insider writers for Qantas have divulged their best jet-setting secrets and name one space-sucking item you should avoid packing. Dubbed the “biggest space enemy”, this common travel essential should be packed in wisely and sparingly.

Qantas’ network of travel experts shared their space-saving packing hacks to help you fly like a pro. One of the key insights shared by an expert is to “only pack three pairs of shoes” at the most.

“Shoes are my biggest space enemy when it comes to packing efficiently,” shared the expert. But they provided excellent advice about which three types of shoes you should limit yourself to when packing.

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“I always try to apply the rule of three: one pair for going out, one pair of flats for day and one pair of running shoes for walking around and exercise (I’m usually wearing sneakers on the plane, which I can then wear day or night).”

The Travel Insider network shared a whole host of other exceptional tips to keep top of mind next time you’re packing. Another key tip was to keep your shoes in shower caps when travelling.

“Enclosing your shoes in the one–use plastic shower caps that are complimentary in most hotel rooms prevents the often–dirty soles making contact with your garments. Plus, they’re not as bulky or inflexible as shoe bags” advised one writer.

Other great tips include saving skincare samples to ensure a full suite of products on any trip – that stay within liquid and weight limits. As well as lining the edge of your baggage with your belts as opposed to rolling them up which takes more valuable space. Qantas’ travel experts also remind air travellers to pack “smartly” for easy access to essential items.

“Keep all the items you know you’ll want for the flight – tablet, headphones, wrap, passport, pen – in a separate pouch inside your carry–on bag. It’s easy to grab before you stow your bigger bag in the overhead locker and not only means you can settle into your seat faster but stops you having to get up and down to retrieve things you may have forgotten.”

If you struggle to decide what items deserve pride of place in your hand luggage, the experts at Flash Pack have you covered. The social travel platform has created an extensive list of the key items you should keep in your hand luggage.

Apart from your passport and travel documents, Flash Pack advises passengers to always travel with a spare pair of socks and underwear in their hand luggage to ‘prepare for the worst’.

Full checklist for carry-on essentials by Flash Pack

• Passport
• Portable charger
• Jewellry and other valuables
• Headphones
• Wash bag packed with all the essentials (toothbrush, face wipes, deodorant, etc.)
• Essential medications
• Refillable water bottle
• Socks & underwear
• Chewing gum or sweets
• Entertainment (book, magazine, tablet)
• Eye mask
• Ear plugs
• Neck pillow
• Compression socks
• Blanket
• Hand sanitiser