mistake

Carol Hutchins had been looking forward to a sunny break in the TUI Magic Life Hotel in Fuerteventura with her daughter, Layla, at the end of October, but she didn’t get further than the airport

A disabled woman has been left “very upset” after she missed her holiday to the Canary Islands because of her mobility scooter battery.

Carol Hutchins had been looking forward to a sunny break in the TUI Magic Life Hotel in Fuerteventura with her daughter, Layla, at the end of October. However, the mum-and-daughter duo’s dream trip ended at Manchester Airport, where staff told them Carol’s scooter couldn’t be loaded onto the plane.

Carol has been left “very upset” by the missed holiday and the fact that she’s over £1,000 out of pocket. There is no suggestion that TUI did not follow protocol. However, Carol and Layla’s experience serves as a warning to Brits travelling overseas with a mobility scooter.

A TUI spokesperson explained: “We’re sorry that Ms Hutchins wasn’t able to travel on her holiday, and we recognise how upsetting that must have been for her. This was due to them not having the required documentation and battery identification information for their electric mobility aid, which meant it couldn’t be cleared to fly under safety guidance. The TUI airport team supported her on the day and explored alternative options, which she chose not to accept.”

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Carol booked her holiday to the sun-soaked Canary Islands at the TUI Doncaster store on 23 October 2025. As the booking was made within two weeks of departure, the travel agent called the welfare team while Carol was in the shop, to make sure the mobility scooter was added to the booking.

When a mobility aid is added to a holiday booking, customers receive the Conditions of Carriage, which include important instructions passengers must follow before their flight.

They state: “The battery or batteries should clearly be labelled showing the type and the watt-hour (Wh) rating. Failure to show this can lead to refusal of battery or batteries. Please carry the manufacturer’s operating instructions with you, which will help you and the airport staff to block the vehicle’s electric circuits and remove the battery if necessary.”

According to TUI, the Conditions of Carriage were emailed to Ms Hutchins four times as her booking was updated, and given twice again alongside ticket documentation.

When Carol and Layla arrived at Manchester Airport on October 29, her battery did not have any visible ID label, meaning airport staff could not legally clear it under safety regulations.

An on-site duty manager contacted the resort team in Fuerteventura to find an alternative mobility scooter she could use on her holiday.

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However, according to Layla, Carol did not feel comfortable travelling without her own or with the idea that she might be without one for a period once at her destination.

According to TUI, Carol and Layla turned down the offer of two alternative flights and goodwill vouchers.

TUI’s website has a section that explains what customers on mobility scooters need to know and do before they travel.

Before flying with your electric mobility aid, you’ll need to:

• Check your battery type and specifications
• Provide battery details to TUI in advance
• Bring manufacturer documentation to the airport

TUI accepts these battery types:

• Non-spillable batteries (like AGM, Gel Cell, SLA)
• Lithium batteries with specific watt-hour limits:
• Single battery: maximum 300Wh
• Two batteries: maximum 160Wh each
• However, wet cell (spillable) batteries are not permitted on TUI flights.

Important pre-flight steps:

• Share your device’s battery details with TUI as early as possible
• Bring manufacturer documentation showing battery specifications
• If documentation is unavailable, check the British Healthcare Trades Association (BHTA) website or contact your device manufacturer
• Remember that spare or removable batteries must be carried in the cabin

When it comes to travelling on a long-haul flight, many people turn to comfort items such as neck pillows, blankets and eye masks, but one frequent flyer says most are making a major mistake

Before setting off on a long-haul flights, most travellers know to wear comfortable clothes to make their journey more easy and relaxing. Beyond this, many passengers also bring along comfort items like neck pillows, blankets and eye masks.

Yet, according to traveller @epthelatino, countless people are making a same mistake with their neck pillows when it comes to flights – and it’s costing them precious sleep. In his clip, he suggests that most long haul flight passengers position their neck pillows with the opening at the front, which fails to adequately support the neck when the head drops forward.

Instead, he says they should rotate it so the gap sits at the back, which he says enables you to rest your head in various positions whilst maintaining proper support.

Reacting to his clip, one viewer said: “I think the inventor should make a doughnut pillow instead.” Another viewer added: “You are doing it all wrong – try sideways.”

A third commented: “I wear my neck pillow sideways. It’s more comfortable… thank me later.” One more person said: “Ooooh! Okay. That’s why it’s called a neck pillow.”

Whilst another added: “I’ve used it this way – it’s way better than how it was meant to be used.”

Offering their perspective, the experts at Travel Sentry stated: “Once you have chosen the right pillow, it’s crucial to place it correctly for maximum comfort.

“Many people make the mistake of placing the pillow behind their head, which can cause their head to fall forward, leading to neck pain.

“Instead, place the pillow on your shoulder and lean your head towards it. This position will support your neck and keep your head from falling forward.”

They suggest that getting to grips with a neck pillow properly “takes practice”, noting: “Like any skill, mastering the art of travel pillow comfort takes practice.

“Don’t get discouraged if you don’t get it right on your first try. Keep experimenting with different positions and adjustments until you find what works best for you.

“With time, you will become a pro at using a travel pillow and enjoy a comfortable journey every time.”

However, if you’re still finding it difficult to settle in, travellers are advised to explore additional comfort aids.

They continued: “If you have trouble finding a comfortable position with just a travel pillow, you can use additional support.

“For example, use a blanket or scarf to support your lower back. Alternatively, place a small pillow or a rolled-up jacket under your knees to relieve pressure on your lower back.”

Kompany was also critical of Mourinho for using Eusebio’s name as supposed proof that Benfica is not a racist club.

“Do you know what black players had to go through in the 1960s?” added the former Manchester City captain and Burnley boss.

“Was he (Mourinho) there to travel with Eusebio to every away game?

“Probably at the time the only option they had was to be quiet, to say nothing, be above it and to be 10 times better in order to get a little bit of credit for people to say ‘actually, he is good’.

“That was Eusebio’s life.”

Kompany, who also spoke about racial abuse he experienced as a player, said talk of Vinicius’ celebration should not distract from the player’s immediate response to Prestianni’s alleged remarks.

“I’m just thinking when Jose Mourinho is doing the knee slide at Old Trafford, when he does his celebration in front of the [Barcelona] fans in the Champions League semi-final with Inter Milan, when his Roma are playing Sevilla and he is fighting with the referee and the referee has to leave the country under protection,” he added.

“I know one hundred people who have worked with Jose Mourinho. I’ve never heard a person say anything bad about Jose.

“I understand he is fighting for his team and his club. You cannot be a bad person and have all the ex players you have had talk so positively about you.

“I don’t need to judge him as a person but I know what I’ve heard. And I understand maybe what he has done, but he has made a mistake.”

FOR years, Katie Price battled to fulfil her dream of having a sixth baby.

Now, following claims the 47-year-old has fallen pregnant with her new husband Lee Andrews, pals fear it’s a “huge mistake”.

In a scathing social media post aimed at Lee’s ex partner Alana Percival, who he was engaged to last year, Katie declared: “I’m having his child.”

The shock admission comes just weeks after their whirlwind wedding.

Katie’s family are said to be worried sick about her new relationship after his exes Alana and Crystal Janke claim they were hoodwinked by the businessman — branding him a lying swindler who preys on women.

Now friends have sensationally said it’s unlikely Katie wrote that she’s having Lee’s child – claiming it was posted by Lee instead.

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One pal told The Sun: “Katie has tried for years to have another child. It’s been a very sensitive and vulnerable part of her life she has struggled with.

“Although a pregnancy should be happy news, Katie’s family say having a baby with Lee is another story entirely.

“It’s been a big enough worry that she is being conned by Lee – with fears Katie is paying for everything or being tricked or talked into handing over money to him.

“Although they weren’t happy with her rushing down the aisle, at least divorce was always an option.

“However, if her pregnancy claim is true, Katie will now be tied to Lee forever.”

Katie has bravely spoken about her desperation to conceive, having gone through heartbreaking rounds of IVF while filming a Channel 4 documentary, Katie Price: Making Babies in 2023.

Katie is already a mum to 22-year-old Harvey Price who she raised as a single mum after he was disowned by her ex Dwight Yorke.

She also shares Princess, 17, and Junior, 18, with her ex-husband Peter Andre and has two younger children with her third husband, Kieran Hayler.

She tried for three years to have a baby with her ex, car salesman Carl Woods before their turbulent split when Carl discovered Katie had cheated on him with former international polo star Jamie Morrison and traded sexy messages with an England footballer.

She sparked backlash after introducing three newborn hyper-realistic dolls to fans, which cost anywhere between £300 to a staggering £20,000 and are often used by mothers grieving the loss of a baby. 

After dating Carl, Katie soon moved on to Married At First Sight’s JJ Slater.

The couple suffered a devastating miscarriage a year later after conceiving the baby naturally – despite being told she had only a 1% chance. 

It was Katie’s fourth miscarriage, in addition to a previous ectopic pregnancy.

A fertility expert insisted she only had ”a couple of awake eggs” and was starting to show the first signs of menopause.

Weeks after breaking up with JJ, Katie posted photos of her wedding proposal, with flowers spelling “Will you marry me?” at Dubai’s Burj Khalifa hotel. 

The pair had struck up a relationship on social media before their whirlwind wedding last month, days after they met in person. 

He has not yet travelled to the UK to meet her family or kids.

Katie Price’s relationship history

We take a look back at the highs and lows of Katie Price’s relationship history.

1996-1998: Katie got engaged to Gladiators star Warren Furman – aka Ace – with a £3,000 ring. But their relationship didn’t make it as far as ‘I do’.

1998-2000: Katie described Dane Bowers as ‘the love of her life’ but she broke up with the singer after he allegedly cheated on her.

2001: Footballer Dwight Yorke is the father of Katie’s eldest child Harvey. He has had very little to do with his son throughout his life.

2002: Rebounding from Dwight, Katie famously had one night of passion with Pop Idol star Gareth Gates, allegedly taking his virginity.

2002-2004: Katie was dating Scott Sullivan when she entered the jungle for I’m A Celebrity…Get Me Out Of Here!. He threatened to “punch Peter’s lights out” when chemistry blossomed between her and Peter Andre.

2004-2009: The jungle romance resulted in Katie marrying Aussie pop star Peter. They had two kids, Junior and Princess, before their bitter split in 2009.

2010-2011: Fresh from her break-up with Peter, Katie enjoyed a whirlwind relationship and marriage with cage fighter Alex Reid. They split 20 months after their Las Vegas wedding.

2011: Katie briefly dated model Danny Cipriani… but it ended as quickly as it begun.

2011-2012: They didn’t speak the same language, but Katie got engaged to Argentinian model Leandro Penna in 2011. He later fled home to South America.

2012-2018: Wedding bells rang once more after Katie met Kieran Hayler in 2013. They eventually called it quits after a rocky marriage.

2018-2019: Katie moved on quickly with Kris Boyson. They had an on-off romance for one year and even got engaged. They split for good in 2019.

2019: Katie was linked to Charles Drury during her on-off relationship with Kris. Charles, who also dated Lauren Goodger, has always denied being in “official relationship” with her.

2020-2023: Car salesman Carl Woods took a shine to Katie in 2020. Their relationship was up and down for three years. They broke up for a final time last year.

2024-2026: After weeks of rumours, Katie confirmed her relationship with Married At First Sight star JJ Slater in February 2024. The pair split in January 2026 after two years together.

2026: Katie shocked fans when she revealed she had married Dubai-based businessman Lee Andrews after a 48-hour engagement and only knowing him a week.

However, Katie claimed she’s pregnant with his child in a shock rant on Instagram today, writing: “Alana I know rejection doesn’t feel nice and I’m married to Lee Andrews the man you want and will never have again.

“Your constant lies and put downs is clearly showing how bitter you are, go live your life little girl.

“I know the truth and your now embarrassing yourself, go and have the little respect for yourself that’s left.

“I know all about you and who you are.

“At least I’m the real woman he has found and deserves, but please just enjoy watching us build our empire as I’m having his child.”

Trent Alexander-Arnold said the alleged racist abuse of team-mate Vinicius Junior during Real Madrid’s Champions League match at Benfica was a “disgrace to football”, while opposition manager Jose Mourinho was criticised for his comments on the incident.

The match was halted for 10 minutes after Vinicius reported alleged racist abuse by Benfica’s Gianluca Prestianni to referee Francois Letexier, and he and his team-mates temporarily left the field.

The Brazil forward, who has been the victim of numerous incidents of racist abuse during his playing career, said “racists are, above all, cowards” in a post on Instagram.

Benfica manager Mourinho claimed Vinicius did not “celebrate in a respectful way” after his stunning goal in the 1-0 win shortly before the incident at the Estadio da Luz.

The former Real Madrid and Chelsea boss said: “There is something wrong because it happens in every stadium.

“A stadium where Vinicius plays something happens, always.”

Reacting to Mourinho’s comments, former Real Madrid midfielder Clarence Seedorf said on Amazon Prime: “I think he is still emotional. I think he made a big mistake today to justify racial abuse.

“He’s saying it’s OK, when Vinicius provokes you, to be racist – and I think that is very wrong.

“We should never, ever justify racial abuse. Vinicius has had enough of that unjustified behaviour from people. I know Mourinho by heart would agree with me but he expressed himself a bit unfortunately, I believe.”

England international Alexander-Arnold condemned the abuse in his post-match interview.

“I think what has happened tonight is a disgrace to football and overshadowed the performance, as well as an amazing goal,” said Alexander-Arnold.

“Vini has been subject to this a few times throughout his career. To ruin a night like this for our team is a disgrace.

“There is no place for it in football or society. It is disgusting.”

MILAN — She’s the only U.S. skater still in medal contention. Alysa Liu is the last person to care.

The unbothered 20-year-old is the only American who finished in the top six of the women’s short program Tuesday and is holding the weight of an Olympic medal drought that’s as old as she is. But after placing third in the short program, she said she hadn’t even looked at the standings. She is angling more for an invitation to the post-competition gala than a medal.

“A medal?” Liu asked with a sarcastic scoff and giggle. “I don’t need a medal. I just need to be here, and I just need to be present. And I need people to see what I do next.”

Next will be the women’s free skate Thursday, where Liu will try to be the first U.S. woman to stand on an Olympic podium for singles figure skating since Sasha Cohen in 2006.

The United States entered the Milan-Cortina Games with three strong contenders to end the drought, but will need comeback performances from the other two “Blade Angels.”

Alysa Liu is the top hope for the U.S. in women’s singles figure skating after finishing third in the short program.

(Robert Gauthier / Los Angeles Times)

Isabeau Levito skated cleanly in her Olympic debut but finished the short program in eighth with 70.84 points, almost eight points back from leader Ami Nakai’s 78.71.

Amber Glenn appeared poised to join Liu in medal contention after she started her “Like a Prayer” program with a steady triple axel. Looking inspired from a good luck message from Madonna this week, Glenn executed a strong triple-triple combination with her second jumping pass. The crowd at Milano Ice Skating arena roared.

Then Glenn popped her last planned triple jump. She earned zero points on the element. Her face fell immediately.

Glenn went through the motions of her step sequence but she looked lifeless, and after her program, she clutched the necklaces on her burgundy lace dress and knelt at center ice. She broke down in tears when she hugged her coach.

“I had it,” Glenn said through sobs.

With 67.39 points in 13th place, the three-time national champion is well outside the medal race led by Nakai and three-time world champion Kaori Sakamoto, who is in second with 77.23 points. Levito, skating in her mother’s hometown and paying homage to iconic Italian actress Sophia Loren with her short program, is less than six points out of podium position behind Liu’s 76.59 points.

Snoop Dogg and Martha Stewart, wearing bedazzled headphones in a booth at the top of the arena, were shown on the video screen after Glenn’s skate clapping for her performance. U.S. teammate Ilia Malinin cheered behind them.

Malinin could empathize as Glenn held back tears on the ice. The United States won the team figure skating competition with a dramatic one-point victory but hasn’t secured any of the individual gold medals that appeared likely. Malinin, whose free skate collapse was one of the most stunning moments of the Milan-Cortina Games, cited the intense Olympic pressure.

Isabeau Levito competes during the women’s short program Tuesday.

(Robert Gauthier / Los Angeles Times)

After a shaky performance in the team competition, Glenn tried to escape the spotlight by training with U.S. teammates at a facility in Bergamo, 50 minutes outside of Milan. She tried to commit to rest and recovery and shy away from social media. She said after training Monday that she felt physically strong and had refocused enough to make the competition feel like any other world championship.

Knowing how hard it was for Glenn to get one jump away from putting herself into medal contention made the sight of her mistake all the more painful for Liu.

“She works so freaking hard,” Liu said after seeing Glenn’s skate on TV screens in the interview area. “Genuinely, such a hard worker, and she’s overcome a lot, and I just want her to be happy.”

Liu received some of the loudest applause of the night. Before beginning her program, she skated by the boards and high-fived both of her coaches, who hugged and hopped for joy when Liu executed her tricky triple lutz-triple loop combination jump. After hitting her ending pose, Liu covered her face to hide the tears that often well up in her eyes after her program set to “Promise.”

The reigning world champion returned to her second Olympics seemingly oblivious to any sort of pressure after a two-year retirement changed her perspective on skating. In Beijing, she was a 16-year-old who skated as she was told. She executed the jumps, performed to the music and wore the costumes that she was given.

But she laid the road to Milan all by herself and on her own terms.

One strong free skate away from her first individual Olympic medal — and second overall after helping the United States to team gold last week — Liu can’t be bothered to fret about how she’ll prepare for her last Olympic competition. Instead, she said she wants fans to see her new gala program.

A new dress just arrived and the choreography is almost done. All she needs is an invitation.

HE’s got almost 2 million followers on TikTok alone, has an army of A-list celebrity fans and now US comic Corey O’Brien is preparing to invade the UK.

After blowing up on social media post lockdown with his hilarious videos impersonating everyone from Dua Lipa and Justin Timberlake to the Spice Girls– who all shared his clips online – the 34 year-old former dancer’s comedy career has gone from strength to strength.

And next week he’s performing in London for his first ever UK show, much to the delight of both Corey and his legions of British fans.

“I’m a real anglophile,” smiles Corey, as he chats to The Sun from his home in Los Angeles.

“I’m really excited because I feel like my comedy goes across really well with a UK audience.

“I’m unhinged and have no filter, and I feel like you guys really get that. I have no boundaries, I say whatever the f*** I want to say and I think that’s quite a British sense of humour.”

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He may live 6000 miles away from Blighty, but Corey admits he avidly follows UK pop culture – whether it’s binging classic early seasons of Love Island with his former NFL star boyfriend Ryan K Russell (“we stopped having sex at one point because we were so obsessed with watching Hannah Elizabeth) to keeping abreast of every development of the Beckham family feud.

“I am so invested in that drama,” he confesses. “I’m team Posh, of course. If Victoria wants to come to crash my wedding, do a full dance number and make the night all about her, I wouldn’t hate it.

“She could slap me in the face in the middle of my vows and I would probably say thank you. She’s Victoria Beckham. She was my gay awakening.”

Indeed, when Corey impersonated all five Spice Girls for his own take on the iconic Say You’ll Be There video three years ago, he never expected it to get more than three million views and be shared by the legendary pop group’s official social media channels.

“I think I cried when that happened,” he confessed. “It was one of the most amazing things to ever happen. My boyfriend was upstairs at the time and I screeched as if someone was killing me. He was quite concerned.”

It’s not just iconic British girlbands that Corey is obsessed with though – during our chat he happily recounts his favourite moments from various UK Celebrity Big Brother series.

“Oh my god, I’ve watched all of Chris Hughes and JoJo Siwa‘s romance, I can’t get enough of Farrah Abraham‘s fight with Aisleyne Horgan-Wallace and of course Tiffany Pollard’s ‘David’s dead’ moment is my all time favourite,” he laughs.

“I’d love to do Celebrity Big Brother. If any casting people are reading it, get me on there! I’ll get nude if they want me too!”

Anyone who follows Corey on social media will know he’s more than happy to flash his naked buff body – either in the name of comedy or simply for a bit of a thirst trap.

“I’ve not said this publicly before, but I microdose Ozempic,” he confesses when asked about his increasingly toned physique, before admitting to making a big mistake when he started on the fat jabs.

“I ordered some off some random website for like $400 and, believe it or not, I’m not a doctor so I didn’t really understand the dosages,” he deadpans.

“The first time I took it, I shot up a whole month’s worth of it in one go and I didn’t realise. I lost like 12 pounds in a week and it was all muscle that I lost. So yeah, now I just do little microdoses here and there.”

And he’s more than willing to show off some skin when he hits Britain next week.

“I’ll show my nudes on stage, hell, I’ll show them in person for like 20 bucks,” he laughs.

“I need to make some money – the exchange rate is crazy right now!”

Corey O’Brien: Live In London is at the Top Secret Comedy Club in London on Monday February 23. Doors open from 5.30pm.

For tickets, book here

A Knight of the Seven Kingdoms’ showrunner has confessed cutting the scene feels like an error in retrospect.

A Knight of the Seven Kingdoms returns in just a few hours for its fifth and penultimate episode.

Ahead of episode 5 of the Game of Thrones spin-off, showrunner Ira Parker has admitted they decided to cut one scene that fans have argued is key to understanding the heart of the story.

It comes after one fan pointed out that the HBO and Sky Atlantic show hadn’t included a notable exchange between Ser Duncan the Tall (Peter Claffey) and Steely Pate (Youssef Kerkour) in the build-up to the fateful Trial by Seven from George RR Martin’s Tales of Dunk and Egg novellas.

In the books, Dunk passes the Smallfolk on the way to the joust when he asks Pete “Why? Who am I to them?” before Pete replies: “A knight who remembers his vows.”

Posting in a Reddit AMA, the fan noted that many readers view this to be “the soul and the moral of the entire novella”, with showrunner Parker admitting he had some regret over cutting the scene from the original script.

“Honestly it was a mistake on my part,” he responded. “Not my first, not my last on this show. That scene was in the script at one point, then fell out.

“I agree that ‘a knight who remembers his vows’ is the soul of this story, but I think that is still very much at the core of the show, even if I stupidly left out this scene… it may not be said explicitly, but Dunk’s actions remain the same.”

Fans respected Parker’s refreshingly candid answer, with one observing: “It’s been so long since the last time i saw showrunner being able to admit they made a mistake.”

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The Trial by Seven requires Dunk to find six other knights to battle the cruel Prince Aerion Targaryen (Finn Bennett) after the hedge knight attacked the royal in order to save young actress Tanselle (Tanzyn Crawford) from his wrath.

HBO’s synopsis for episode 5 suggests we will get some insight into Dunk’s origins, as it reads: “Before Ser Duncan the Tall can learn the fate of his future, he must relive his past.”

The accompanying teaser also shows flashbacks to Dunk’s childhood and his friendship with a young girl, who tells him not to lose his nerve in following the path that lies ahead of them.

A Knight of the Seven Kingdoms episode 5 airs on Monday, February 16 on Sky Atlantic and streaming platform NOW at 3am GMT.

**For the latest showbiz, TV, movie and streaming news, go to the new ** Everything Gossip ** website**.

BBC Morning Live viewers said instead of £700 they will get £420 payout – and be ‘bombarded with calls and texts’

A BBC expert has given a warning to anyone who bought a car between 6th April 2007 and 1st November 2024. Finance expert Iona Bain told BBC Morning Live viewers that they face losing out by £280 on average if they make the wrong decision.

Ms Bain told hosts Helen Skelton and Rav Wilding that the car finance compensation scheme final details will be released in March – but people could miss out by appointing a claims company.

The Financial Conduct Authority (FCA) is hoping to compensate motorists who were unfairly sold a car loan between 2007 and 2024 because they were not properly informed about the commission paid to brokers, including car dealers.

Under the current proposals, about 14 million car finance deals could be eligible for compensation, with people estimated to get an average of £700 per agreement.

Ms Bain said: “So, if you took out car finance with a vehicle that was bought between 6th April 2007 and 1st November 2024, and if the car finance deal you got was Personal Contract Purchase (PCP), then you could be eligible for a share of this compensation bill, which is £8 billion.

“Essentially, we’re talking about the commission that was paid behind the scenes by car finance lenders to brokers whenever they sold one of these deals. Customers weren’t always aware of the level and scale of this commission, and that meant, in many cases, customers ended up with car finance deals that were more expensive and less competitive than they should have been.

“And that’s certainly what the Supreme Court ultimately ruled, and it decided that compensation was due to all those customers that were potentially in that situation. So look, it’s taken a while to get to this point, but now the Financial Conduct Authority (FCA)—which is Britain’s regulator in this area—it’s said it’s going to be publishing the system for how people can apply for compensation in the next month or so.”

She said that the system being created will be straightforward and most importantly free to use. She said: “You can make a claim yourself; you don’t have to rely on a third party like a claims company. It should be completely straightforward for you to do yourself.”

She warned about claims management companies bombarding people – and explained they are making unfair claims and then will take large fees. She said: “If you see these adverts online, they are very enticing. They make claims like, “We’ll handle your claim for you,” “No win, no fee,” or “You could get thousands. But this is the reality: if you use one of these claims companies—whilst it’s perfectly legal to do so—they can take 20% to 40% of your compensation.”

Someone getting a payout of £700 would end up paying £280 to the company. Ms Bain added: “It is a lot. It means you won’t keep all the money that you’re ultimately owed. The fees can be buried in the small print, and you may not be aware of them until you’ve signed on the dotted line.

“So, one example is: let’s say you’ve signed up for a claims company, but then you change your mind—and that’s your right to do so. Some of these claims companies are charging termination fees for the work that’s been done, and those termination fees can be spurious and disproportionate for the work that’s actually been done.”

She said one prominent advert claimed the average car finance compensation that’s being paid out is going to be over £1,800. Ms Bain added: “I’m just going to say it: that’s not true. It’s not true, and the reason for that is that the FCA has not confirmed what compensation people are going to be getting. So, it has said that the average amount that will be paid out will be £700. Some people will get more, some people will get less, but it’s impossible to say at this stage what individuals will be getting until we know more about that FCA process.

“And also, I’m hearing these reports of people seeing these adverts, then giving their contact details to these claims companies, and then being bombarded by texts and calls trying to persuade them to sign up. I personally think that’s unacceptable.”

Other things to watch out for are:

• Upfront fees
• Unexplained charges
• A company promising guaranteed payouts or huge sums of money.

Ms Bain explained: “These are all big red flags. Just a reminder: you don’t need to use one of these companies. You can do this yourself and you get to keep all the compensation.”

Morning Live has provided a template for this on their website here.