It had operated from Stansted Airport and Liverpool Airport
The Civil Aviation Authority (CAA) has issued guidance after Play Airlines (Iceland), an airline serving Stansted and Liverpool airports, abruptly ceased all operations.
The CAA confirmed that all flights operated by Play Airlines have now been cancelled, advising passengers: “Therefore, please do not go to the airport as flights will not be operating. Play Airlines customers are therefore urged to make their own alternative travel arrangements if required.”
Andrew McConnell, spokesperson for the UK Civil Aviation Authority, said on Monday evening: “It’s always unfortunate when an airline ceases operations, and we understand that Play Airlines’ decision will be unsettling for its employees and customers. UK customers seeking the latest information are advised to visit the Civil Aviation Authority’s website.”
In a statement, Play Airlines announced: “Fly PLAY hf. has ceased operations and all flights have been cancelled. We kindly advise you to check flights with other airlines. Some carriers may offer special ‘rescue fares’ considering the circumstances.”
The airline further advised passengers who purchased their ticket with a payment card to contact their card issuer regarding a refund, while those who booked a ticket as part of a package through a travel agency in the EEA should reach out to their travel agent for assistance.
The airline added: “Some rights may also apply under EU Air Passenger regulations. In case of bankruptcy, claims should be directed to the appointed administrator.”
Encouraging passengers to seek advice from www.icetra.is and www.kefairport.com, it said: “We are deeply sorry for the disruption this causes and thank you for your understanding.”
