apologises

BBC Question Time’s Fiona Bruce apologises on air after Andrew blunder

Question Time host Fiona Bruce was forced to apologise after making a huge blunder about Andrew during Thursday’s live broadcast, following the ex royal’s title removal

BBC Question Time presenter Fiona Bruce apologised after a major gaffe about Andrew during Thursday’s live show.

The host mistakenly used the Duke of York’s Royal title mere minutes after King Charles confirmed that Andrew would no longer be known as Prince Andrew. She broke the news during the live programme, to which the audience in Bradford, West Yorkshire, applauded warmly.

The error occurred while the panel discussed the King’s decision to officially strip his brother of his remaining Royal privileges, prompting immediate corrections from guests and chuckles from the studio audience. She said: “I should remind everyone that Prince Andrew has, of course, always protested his innocence and denied the allegations.”

Matthew Goodwin and other panellists quickly jumped in to correct her, emphasising “it’s just Andrew” before she raised her hands and admitted: “Of course, it’s Andrew. Forgive me, force of habit,” reports the Express.

She continued: “Andrew Mountbatten Windsor has always denied the allegations against him and the King has said are deemed necessary notwithstanding the fact that he has continued to deny the allegations against him.”

The blunder came just hours after Buckingham Palace announced that King Charles had officially removed Andrew’s titles and honours, completing the final stage in his brother’s withdrawal from Royal duties.

In a statement, the Palace revealed a formal notice had been issued to Andrew requiring him to give up his lease at the Royal Lodge in Windsor, where he has resided for over two decades. The monarch’s decision comes after growing calls to remove the Duke from the property following continued public outrage over his connections to paedophile Jeffrey Epstein and claims made by Epstein victim Virginia Giuffre, which Andrew steadfastly refutes.

Officials confirmed the 64 year old will relocate to accommodation on the Sandringham Estate, with his future housing costs met privately by the King. The Palace stated that “Their Majesties’ thoughts and utmost sympathies remain with the victims and survivors of any and all forms of abuse.

“Formal notice has now been served to surrender the lease and he will move to alternative private accommodation.”

Meanwhile, Fiona was compelled to intervene and halt a heated clash between writer Matthew Goodwin and Labour’s Lisa Nandy.

The duo clashed during a heated debate about illegal immigration and crime, with Goodwin contending that increasing migration figures had led to “shocking cases” of violence nationwide and asserting the system was “broken and in urgent need of reform.”

Nandy immediately fired back, labelling his remarks “outrageous” and claiming he was “trying to create distrust, division and fear.” The row rapidly escalated, prompting Bruce to intervene with raised hands, calling out over the commotion: “Matt, wait one second – both of you wait one second! If you talk at the same time, no one can hear anything.”

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Letting agent apologises for ‘oversight’ on Reeves rental licence

Becky Morton,Political reporter,

Jack Fenwick,Political correspondent and

Harry Farley,Political correspondent

PA Media An image of Rachel Reeves on the left in a grey suit, and Keir Starmer on the right in a black suit, stood in front of windows with closed blinds, during a visit to Horiba Mira in Nuneaton in June 2025.PA Media

The government’s independent ethics adviser suggested a formal investigation was not necessary

The letting agent which rented out Chancellor Rachel Reeves’ family home has apologised for an “oversight” which led to a failure to obtain the correct licence.

Gareth Martin, owner of Harvey & Wheeler, said the company’s previous property manager had offered to apply for a “selective” rental licence on behalf of their client – but this never happened as the individual resigned before the tenancy began.

He added: “We deeply regret the issue caused to our clients as they would have been under the impression that a licence had been applied for.”

Reeves has apologised for the “inadvertent mistake” but said she accepts “full responsibility”.

Downing Street has spent the day defending the chancellor, with a spokesman insisting the prime minister has “full confidence” in her.

Reeves put her four-bedroom south London home up for rent in July 2024, when Labour won the general election and she moved into 11 Downing Street.

The house falls in area where Southwark Council requires private landlords to obtain a selective licence at a cost of £945.

The chancellor said she first became aware that her property did not have the correct licence on Wednesday when the Daily Mail, who first reported the story, contacted her.

Reeves or her letting agent could face an unlimited fine if Southwark Council takes the matter to court.

The revelations come at a politically awkward time for Reeves, who is preparing for a Budget at the end of the month amidst speculation the government is planning to break a manifesto commitment not to raise income tax.

Reeves’ economic responsibility was a hallmark of Labour’s pre-election argument that they could be trusted with the nation’s finances.

But since then, questions about her personal judgement were raised after she accepted free concert tickets as well as thousands of pounds in donations for clothing.

Her political judgement was criticised after she imposed – and then reversed – cuts to the winter fuel allowance.

Errors in her CV further undermined her standing.

Now this adds to a growing list of charges at the chancellor’s door, and it is yet another day when the government completely lost control of the news agenda.

While the letting agent has taken responsibility, Sir Laurie Magnus, the ethics adviser whose findings have felled two previous Labour ministers, is now re-examining her case.

Sir Laurie was said to have been satisfied with Reeves’ explanation, but Downing Street has refused to say whether Magnus believed the chancellor broke the ministerial code.

He is now reviewing emails about the rental arrangements that were sent and received by the chancellor’s husband.

No 10 will be hoping the latest developments – and the apology from the letting agency used by Reeves and her husband – will bring this saga to an end.

Downing Street will still be worried this evening about how this all looks to voters.

In a letter to Sir Keir Starmer on Wednesday evening, she said “we were not aware that a licence was necessary”.

“As soon as it was brought to my attention, we took immediate action and have applied for the licence,” she wrote.

However, in a second letter to the PM on Thursday, Reeves said she had found correspondence confirming that the letting agent had told her husband a licence would be required and that the agency would apply for this on their behalf.

“They have also confirmed today they did not take the application forward, in part due to a member of staff leaving the organisation,” she wrote.

“Nevertheless, as I said yesterday, I accept it was our responsibility to secure the licence. I also take responsibility for not finding this information yesterday and bringing it to your attention.

“As I said to you today, I am sorry about this matter and accept full responsibility for it.”

Reeves has published the emails, which confirm the letting agent agreed to apply for the licence once the new tenant moved in.

In a statement, Mr Martin, the agency’s owner, said: “We alert all our clients to the need for a licence.

“In an effort to be helpful our previous property manager offered to apply for a licence on these clients’ behalf, as shown in the correspondence.

“That property manager suddenly resigned on the Friday before the tenancy began on the following Monday.

“Unfortunately, the lack of application was not picked up by us as we do not normally apply for licences on behalf of our clients; the onus is on them to apply. We have apologised to the owners for this oversight.

“At the time the tenancy began, all the relevant certificates were in place and if the licence had been applied for, we have no doubt it would have been granted.”

The Conservatives have said the prime minister needs to “grow a backbone and start a proper investigation”.

Speaking on LBC, party leader Kemi Badenoch said “maybe it is the letting agents’ fault but it’s this the funny thing with Labour, it’s always somebody else’s fault.”

“Keir Starmer said law makers shouldn’t be lawbreakers, and he was very happy to chase every fixed penalty notice that occurred under the Conservatives,” she said.

“What Rachel Reeves looks like she has done is a criminal offence.

“They didn’t say it was about the seriousness of the offence. They said if the law has been broken, the law has been broken. I’m only holding them to their standards.”

“They spent five years pretending they were the most perfect people and now they had resignation after scandal after resignation, so let the ethics advisor investigate.”

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South Korea president apologises for abusive foreign adoption scheme | Child Rights News

Programme, which started after Korean War as a way of removing mixed-race children from society, violated human rights.

South Korea’s president has apologised for a notorious foreign adoption scheme set up after the 1950-53 Korean War that caused “anxiety, pain, and confusion” to more than 14,000 children sent abroad.

President Lee Jae-myung said in a Facebook post on Thursday that he was offering “heartfelt apology and words of comfort” to South Koreans adopted abroad and their adoptive and birth families, seven months after a Truth and Reconciliation Commission said the programme violated the human rights of adoptees.

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The commission, which investigated complaints from 367 adoptees in Europe, the United States and Australia, held the government accountable for facilitating adoptions through fraudulent practices, including falsifying records to portray children as abandoned orphans and switching identities.

Lee said he felt “heavy-hearted” when he thought about the “anxiety, pain and confusion” that South Korean adoptees would have suffered when they were sent abroad as children, and asked officials to formulate systems to safeguard the human rights of adoptees and support their efforts to find their birth parents.

Mass international adoptions began after the Korean War as a way to remove mixed-race children born to local mothers and American GI fathers from a society that emphasised ethnic homogeneity, with more than 140,000 children sent overseas between 1955 and 1999.

Foreign adoptions have continued in more recent times, with more than 100 children on average, often babies born to unmarried women who face ostracism in a conservative society, still being sent abroad for adoption each year in the 2020s.

After years of delay, South Korea in July ratified The Hague Adoption Convention, an international treaty meant to safeguard international adoptions. The treaty took effect in South Korea on Wednesday.

Former president Kim Dae-jung apologised during a meeting with overseas adoptees in 1998, saying: “From the bottom of my heart, I am truly sorry. I deeply feel that we have committed a grave wrong against you.”

But he stopped short of acknowledging the state’s responsibility for the decades of malpractice.

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Mitchum apologises after deodorant left users with itchy, burning armpits

Faarea Masud & Connie BowkerBBC News

Mitchum A hand holding a green and pink bottle of Mitchum powder-fresh roll-on deodorant.Mitchum

Mitchum has apologised after customers were left with “burning armpits”

A well-known deodorant brand has apologised after some of its roll-on products reportedly left customers with itchy, burning armpits.

Consumers of Mitchum’s 48-hour roll-on anti-perspirant and deodorant complained on social media of having “agonising weeping spots”, redness and irritation after using the product.

Posting on TikTok, one customer claimed she wanted to “rip my armpits out”, while another said her underarms felt like they were “on fire”.

The company said it was “truly sorry” and explained how a change in the manufacturing process had affected 100ml batches sold in the UK, Ireland and South Africa. It said it was removing the affected products from shelves.

Hundreds of people have taken to sharing videos of their experience on TikTok.

One woman said she was unable to sleep after using the roll-on because it left her with “second degree chemical burns on my armpits”.

Another described her underarm skin as developing a pink rash which had “scabbed over”.

A third said she was left in agony because of “weeping spots” under her arm.

“I won’t be using any Mitchum products again because I’m not risking this happening again,” she said.

A Mitchum spokesperson said the brand was “truly sorry some of our customers have experienced temporary irritation”.

In a statement, the company said: “We want to reassure there has been no change to the formula of our products, but we have identified a change in the manufacturing process affecting one of our raw materials.

“This has impacted how the roll-on interacts with the skin of some users.”

It did not give details of what the change to its manufacturing process was but said the issue had since been resolved and it was working to “remove the small amount of product” left in shops.

“In addition, we have reverted to the original manufacturing process to ensure no other batches are affected,” the spokesperson said.

Mitchum advised all those affected to contact its customer services team so it could “make this right”.

The firm has issued a list of all the affected 100ml roll-on products. These are:

  • Powder Fresh
  • Shower Fresh
  • Unscented
  • Pure Fresh
  • Flower Fresh
  • Ice Fresh
  • Clean Control
  • Sport

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Luis Suarez: Inter Miami striker apologises for behaviour and spitting at opposition coach

Moments later, the 38-year-old was involved in an altercation with a Sounders staff member and was held back by team-mate Oscar Ustari before appearing to spit in the coach’s direction.

“I feel bad about what happened, and I didn’t want to miss the opportunity to acknowledge it and apologise to everyone who felt hurt by what I did,” added Suarez.

Speculation has circulated about the extent of any punishment he may face but Suarez added he wants to aid Inter Miami’s push to make the MLS Cup play-offs.

“We know there’s still a lot of the season ahead, and we’re going to work together to achieve the successes that this club and all of its fans deserve,” he wrote.

Suarez is no stranger to controversy.

The former Barcelona and Atletico Madrid striker has been involved in several controversial incidents during his career.

In 2011 when at Liverpool, Suarez was given an eight-match ban after being found guilty of racially abusing Manchester United full-back Patrice Evra.

He also served bans for three separate biting incidents when playing for Ajax, Liverpool and Uruguay.

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Ostapenko apologises to Townsend for ‘no education’ comments | Tennis News

Jelena Ostapenko has apologised for some of the words she used in a tense altercation with American Taylor Townsend at the US Open, which led to a backlash, with the Latvian stating that English was not her native language.

The controversy ignited after Townsend, who is Black, beat 2017 French Open champion Ostapenko 7-5, 6-1 in a tough second-round battle on Wednesday before being dragged into a verbal duel by her opponent following their handshake.

Townsend revealed part of the exchange in her on-court interview, saying Ostapenko accused her of having “no class” and “no education”, adding in a news conference that the Latvian would have to answer if there were “racial undertones” to the row.

Ostapenko said on Instagram that her anger stemmed from Townsend’s refusal to apologise for benefitting from a net cord – when the American’s shot clipped the net and stayed in play – and accused her of being disrespectful.

Most players tend to hold up their racket in apology after winning such a point, following age-old traditions in the sport.

The altercation prompted four-time Grand Slam champion Naomi Osaka to wade into the debate, with the Japanese player saying that using the words that Ostapenko did were the worst things to utter to criticise a Black player.

“I wanted to apologise for some of the things I said during my second-round singles match,” Ostapenko said on Saturday.

“English is not my native language, so when I said education, I was speaking only about what I believe as tennis etiquette, but I understand how the words I used could have offended many people beyond the tennis court.

“I appreciate the support as I continue to learn and grow as a person and a player.”

Townsend said later it was nice that Ostapenko apologised.

“That’s fine. That’s cool,” she added. “At the end of the day, I think that it’s a lesson for her … you can’t push your expectations on other people. That’s what happened.

“She expected me to react a certain way, and I didn’t, and it infuriated her, which led her to say things that are hurtful, belligerent, offensive, not only to me but to the sport and a whole culture of people I try to represent the best I can.”

American Coco Gauff said Townsend, who will take on Barbora Krejcikova in the fourth round, was one of the nicest people she knew.

Townsend said a lot of people were finding out about her following the incident.

“There’s a lot of familiar faces here, but there are a lot of people who maybe didn’t have any idea who I was,” she said.

“People being able to see me now, but then being able to go back and go into my history and follow my journey and figure out how has she gotten here, I think that’s super cool.”

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Swatch apologises for ‘slanted eyes’ ad after uproar in China

Swiss watchmaker Swatch has apologised and pulled an ad featuring a model pulling the corners of his eyes, after the image prompted uproar among Chinese social media users.

Critics said the pose resembled the racist “slanted eye” historically used to mock Asians.

Calls for a boycott of Swatch products grew on Chinese social media as the ad went viral.

Swatch said it had “taken note of the recent concerns regarding the portrayal of a model”.

“We sincerely apologize for any distress or misunderstanding this may have caused,” the company said in a statement on Saturday.

“We treat this matter with the utmost importance and have immediately removed all related materials worldwide.”

But the apology failed to appease critics.

Swatch is “only afraid for its profits,” one Weibo user said. “You can apologise, but I will not forgive.”

“They make money from us and still dare to discriminate against Chinese people. We would be spineless if we don’t boycott it out of China,” another Weibo user said.

Swatch gets around 27% of its revenue from China, Hong Kong and Macau – though it has seen declining sales in China amid the country’s economic slowdown, according to Reuters news agency.

The company also produces Omega, Longines and Tissot watches.

In recent years Chinese consumers have organised boycotts against perceived insults to their culture or threats to national interests.

In 2021 there was a widespread Chinese boycott against global fashion brands like H&M, Nike and Adidas after they expressed concern over alleged human rights abuses in Xinjiang province.

Last year, some tried to boycott Japanese clothing store Uniqlo after the company said it did not source cotton from Xinjiang.

Italian fashion house Dolce & Gabbana was also the target of such a boycott in 2018, after it posted videos showing a Chinese model using chopsticks clumsily to eat Italian food. Its products were pulled from Chinese e-commerce sites and the brand cancelled its Shanghai fashion show as critics said the ad depicted Chinese women in a stereotypical and racist way.

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Good Morning Britain host apologises as they hold back tears during emotional interview

During Tuesday’s instalment of Good Morning Britain, presenters Charlotte Hawkins and Richard Madeley shared the latest headlines with ITV viewers

Things took an emotional turn on Tuesday’s (July 15) instalment of Good Morning Britain.

During the programme, ITV viewers saw hosts Charlotte Hawkins and Richard Madley speak to a man called Tristan, who recently lost his wife to breast cancer.

Before her death, Dr Susan Michaelis campaigned for there to be research into lobular breast cancer, after living with the disease for 14 years.

While speaking to Tristan on the show, it seemed as though Charlotte was overcome with emotion as the interview wrapped up.

Good Morning Britain
Good Morning Britain’s Charlotte Hawkins apologised as she held back tears during an emotional interview(Image: ITV)

This is a breaking showbiz story and is being constantly updated. Please refresh the page regularly to get the latest news, pictures and videos.

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County Durham women fall ill as fake Botox beautician apologises

BBC Kaylie Bailey, a woman in her mid 30s with long dark straight hair, a white eye patch over her left eye, sitting on a couch. BBC

Kaylie Bailey contracted botulism after being given illegal Botox

An aesthetic beautician left one woman fighting for her life and several others seriously ill in hospital after injecting them with Toxpia, an illegal Botox-type anti-wrinkle treatment. As the BBC names the woman behind the jabs, two of her victims share their stories.

The patch over Kaylie Bailey’s left eye is a daily reminder of when her beauty treatment nearly killed her.

The 36-year-old mum-of-three from Peterlee, County Durham, had paid Gemma Gray £75 for three “Botox” injections, half of what it had cost on a previous visit – the bargain turned out to be too good to be true.

Within days, Ms Bailey was struggling to see.

Doctors at Sunderland Royal Hospital were initially baffled and diagnosed her with ptosis, an eye condition characterised by the drooping of the upper eyelid, and told her to go home to rest.

The hospital trust said that when Ms Bailey was discharged she had been advised to visit her GP if her condition worsened, and it had been explained to her that her symptoms were probably related to the treatment she had had.

It added that botulinum toxicity was a very rare condition “not seen by the majority of doctors during their careers”.

Family handout Kaylie lying on a hospital bed surrounded by machines. She has long brown hair and a white patch over her left eye. She is wearing a white gown and her head is at an angle suggesting she is asleep.Family handout

Kaylie Bailey spent three days in intensive care

But when her condition deteriorated over the following days, Ms Bailey rushed back to hospital where this time she was told she had botulism, a rare but life-threatening condition caused by a bacterium.

By that point, she was one of 28 people to have been diagnosed with the toxic poisoning in north-east England after having anti-wrinkle jabs.

Ms Bailey stopped breathing and required resuscitation.

She spent three days on the Intensive Care Unit and was treated with an anti-toxin.

“I remember lying on the bed thinking ‘I’m dying here and I don’t want to’,” Ms Bailey says, crying as she recalls her experience.

Upon her release, and being required now to wear an eye patch until her eye heals, she contacted Mrs Gray and was told by her it was a “nationwide problem with the product”.

“When I went in [to her appointment for the anti-wrinkle jabs], I felt like she was rushing that much it stung, my eyes were watering that much off it,” Ms Bailey says.

“I cannot believe she’s even dared to do that to people.

“She didn’t even know what was in it and we’re having to live with what she’s done to us.

“I’ve nearly died because of it.”

Paula Harrison, a woman in her 50s with black hair and wearing a lime green top. She has a large red rash beneath each eye and her left eye lid is drooping.

Paula Harrison contracted botulism after being given illegal Botox

Paula Harrison suffered a similar fate when she visited Mrs Gray at a salon in Blackhall, Co Durham, in late May.

The 54-year-old mother-of-three had previously been to the practitioner for a lip-filler procedure but this time decided to have what she thought was Botox and under-eye filler.

After a few days, she too became unwell and also went to Sunderland Royal Hospital where she was admitted and spent four days, receiving an anti-toxin as part of her treatment.

The BBC has previously reported how hospitals in the region ran out of their own stocks of the anti-toxin and needed to source it from hospitals across the country because of the unusually high number of patients who were presenting with symptoms of botulism.

Mrs Harrison said her throat was closing up and she was unable to eat.

“[Mrs Gray is] playing with people’s lives,” Mrs Harrison says. “Luckily, I’m all right, but I could have been dead.”

Gemma Gray Gemma Gray, woman in her 40s, is smiling at the camera. She has blonde hair. She has very straight white teeth, shaped eyebrows and large lips with a pink gloss on them, she's wearing a gold necklace and is tanned. Gemma Gray

Gemma Gray is the owner of Belissimo Aesthetics

Mrs Gray, formerly known as Gemma Brown, operates her business Belissimo Aesthetics, which is not linked to any other business of the same name, from her home near Bishop Auckland and at a salon in Blackhall.

She administered an illegal type of botulinum toxin, the ingredient used in legal Botox-type products, to a number of patients.

There are seven such products licensed for use in the UK, including the brand Botox which is the most commonly known.

Mrs Gray used Toxpia, a product from South Korea which the Medicines and Healthcare Products Regulatory Agency says is not licensed for use in the UK and which is an offence to sell or supply.

She told clients it was a “new type of Botox” and charged between £75 and £100 for three areas of treatment.

The BBC tried to contact her to ask her about her involvement but she said she was not interested in speaking.

The BBC is naming Mrs Gray after speaking to a number of her clients.

It is understood another aesthetic practitioner, who is a business associate of Mrs Gray’s, bought the Toxpia from her and administered it to her own clients, many of whom also became ill.

‘Consider the health impacts’

Mrs Gray has told clients how sorry she is for what happened and described how bad she feels that they became ill. She told Mrs Harrison that it was a “new treatment on trial” and that she was devastated.

She also indicated it was a “nationwide” problem with the product and said people everywhere had become ill after using it.

The BBC has seen no evidence to support this claim.

Mrs Gray advertised her business as being “fully trained and insured”.

An investigation, led by the UK Health Security Agency, is ongoing.

The agency has issued guidance to anyone who wishes to have this type of treatment, advising them to research their practitioner and make sure the product they are given is a legal medicine and licensed for use in the UK.

The Department of Health and Social Care said people’s lives were being put at risk by “inadequately trained operators in the cosmetic sector” and the government was looking into new regulations.

“We urge anyone considering cosmetic procedures to consider the possible health impacts and find a reputable, insured and qualified practitioner,” a spokesperson said.

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Sabalenka apologises to Gauff for outburst after French Open final | Tennis News

The women’s world number one tennis player says she was ‘super emotional’ and ‘completely unprofessional’ after losing the French Open final to the American.

Aryna Sabalenka says she has written to Coco Gauff to apologise for the “unprofessional” comments she made following her loss to her American rival in the final of the French Open.

The top-ranked Sabalenka said on Tuesday that her remarks after her loss to Gauff at Roland-Garros were a mistake.

In her post-match media address in Paris, the Belarusian had suggested that the American’s win was more due to her own errors than Gauff’s performance.

Sabalenka had been poised for victory after claiming the opening set in a tiebreak, only to watch Gauff orchestrate a stunning 6-7(5) 6-2 6-4 comeback to claim her second Grand Slam title.

The 27-year-old made 70 unforced errors in the final and later said at the news conference that Gauff won “not because she played incredible, [but] because I made all of those mistakes” – comments she has since regretted making.

“That was just completely unprofessional of me,” Sabalenka told Eurosport Germany.

“I let my emotions get the better of me. I absolutely regret what I said back then. You know, we all make mistakes. I’m just a human being who’s still learning in life. I think we all have those days when we lose control. But what I also want to say is that I wrote to Coco afterward – not immediately, but recently.”

She said she wrote to Gauff to apologise and “make sure she knew she absolutely deserved to win the tournament and that I respect her”.

“I never intended to attack her,” Sabalenka added. “I was super emotional and not very smart at that press conference. I’m not necessarily grateful for what I did. It took me a while to go back and think about it, to approach it with open eyes, and to understand. I realised a lot about myself. Why did I lose so many finals?”

Sabalenka, a three-time major champion, had lost to Gauff in the 2023 US Open final, where she also won the first set.

“I kept getting so emotional,” Sabalenka added. “So I learned a lot. Above all, one thing: I’m the one who always treats my opponents with great respect, whether I win or lose. Without that respect, I wouldn’t be where I am today. So it was a tough but very valuable lesson for me.”

Coco Gauff of the United States celebrates winning the women's singles final against Aryna Sabalenka on day 14 at Roland Garros Stadium.
Coco Gauff’s French Open win brought the American her second Grand Slam title [File: Susan Mullane/Imagn Images via Reuters]

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NatWest apologises as banking app goes offline

Tom Gerken

Technology reporter

Getty Images People walking outside a NatWest bankGetty Images

NatWest has apologised after customers were left unable to use its mobile banking app in the UK, preventing some from accessing their bank accounts.

More than 3,000 people have reported problems on outage-checking site Downdetector since the issues first emerged at 0910 GMT.

The firm said on its service status website that its online banking service was still working normally – though this has been disputed by some customers. Card payments are unaffected.

“We are aware that customers are experiencing difficulties accessing the NatWest mobile banking app this morning,” a NatWest spokesperson told the BBC.

“We’re really sorry about this and working to fix it as quickly as possible.”

BBC/NatWest A phone displaying an error message with the NatWest logo. It reads: "Something went wrong. We're sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves. Please close the app and try again. If you still see this message, these things may help: It may be a connection issue - please check your Data/Wi-Fi strength."BBC/NatWest

People saw this message when trying to use online banking on Friday

Customers have taken to social media to complain about the impact the IT failure is having on them.

One person said they had to “put back my shopping because of it”, while another said they were “waiting to go shopping” but couldn’t transfer money to do so.

NatWest has advised customers on social media that it has “no timeframe” for a fix, but said its team is “working hard” to resolve it.

Customers are being advised to access their accounts in other ways if they can – such as through online banking.

However, some people have reported problems with NatWest’s online service too, with one sharing an error message which they said was displayed when they tried to make a payment.

Others have expressed frustration with the bank’s response, with one saying it was “disgraceful” there was no timeframe, while another called it “very poor service“.

“What I don’t get is the bank closes loads of branches ‘to save money’ and forcing people to rely on the app and online banking… but clearly hasn’t invested in a system that works properly,” one angry customer said.

A recurring problem

This is the latest in a long line of banking outages.

In May, a number of major banks disclosed that 1.2m people were affected by them in the UK in 2024.

According to a report in March, nine major banks and building societies have had around 803 hours – the equivalent of 33 days – of tech outages since 2023.

Inconvenient for customers, outages come at a cost to the banks, too.

The Commons Treasury Committee found Barclays could face compensation payments of £12.5m over outages since 2023.

Over the same period, Natwest has paid £348,000, HSBC has paid £232,697, and Lloyds has paid £160,000.

Other banks have paid smaller sums.

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