Absence

For years, 64-year-old Ibrahim Zira lived with high blood pressure, managing the condition at Jigalambu Primary Healthcare Centre (PHC) in the Michika area of Adamawa State, northeastern Nigeria. When his condition worsened, he was referred to the Michika General Hospital, where he faced a familiar struggle: incomplete medical records and repeated tests.

“When I got there, they asked for my records, and the file I had contained very little information. I was asked questions and told to repeat tests I had already done. I had to pay again. It was painful because I don’t have a steady income,” Ibrahim complained.

In Nigeria, about 77 per cent of health spending is paid out of pocket, so each additional test adds a financial burden that many patients can barely afford. But the challenge is not only financial. Without digital medical records, patients like Ibrahim are often made to reconstruct their medical histories whenever they move between facilities, relying on memory of dates, drug names, and test results. 

“Sometimes I forget dates or drug names,” he said. “When that happens, the health workers think I’m not serious. It’s stressful explaining the same sickness again and again, especially when you’re not feeling well.”

The same experience surfaced for Pwavira Akami during her first pregnancy. She began antenatal care (ANC) at Gweda Mallam PHC in her hometown of Numan but later relocated to Jimeta, Yola—more than an hour’s journey away—to stay with her sister. There, she registered for antenatal care at Damilu PHC. 

The transition exposed the same fault line in the absence of digital patient records.

“They asked me many questions that were already written in my ANC card, but some pages were missing,” she recalled. As a result, Pwavira was asked to repeat basic lab tests. “I had to spend more money. It’s tiring; you keep answering the same questions about your last period, past illnesses, and tests. Sometimes you’re not even sure if you’re saying it correctly.” 

In both cases, the problem was not medical knowledge or staff competence. It was the absence of a shared system that allowed patient information to follow people as they moved between facilities.

Frontline workers show concerns

This gap, healthcare workers say, affects patients across Adamawa every day.

Mercy Dakko, a midwife at General Hospital, Michika, said she works almost every month without patient files and that internally displaced persons (IDPs) and pregnant women often arrive with incomplete or fragmented medical histories. 

“It slows everything down,” she told HumAngle. “In emergencies, lack of history can be risky. You may not know past complications or drug reactions.” 

Mercy recalled the case of a woman who came into labour, only for the staff to later learn that she was diagnosed with high blood pressure in a previous clinic. “We found out late, and it almost caused serious complications,” the midwife explained.

Sam Alex, another medical practitioner, agreed that due to a lack of well-documented medical history, they rely only on what the patient remembers, which is not always accurate. “Very often we repeat tests. It’s not ideal, but sometimes it’s the only safe option,” Sam said, noting that the stakes are even higher for chronic diseases.  “It increases the risk of wrong medication, delayed care and poor outcomes, especially for conditions like diabetes or hypertension.” 

He acknowledged that patients often bear additional burdens, spending more time and money, and some even refuse to come to the hospital because they are tired of having to repeat medical procedures. 

‘Everything is paper-based’

At the root of the problem is a paper-based system that requires patients to carry physical files. Emmanuel Somotochukwu, a Nigerian pharmacist, told HumAngle that in his hospital, about one in ten patients are sent back simply because a prescription is illegible or an old lab result is missing. 

Studies in Nigeria have found that illegible or incomplete prescriptions are a leading cause of medical error. In most hospitals across Adamawa, record officers are overwhelmed by paperwork. Bewo Gisilanbe, a record officer at the General Hospital in Michika, described how patient histories are stored. 

“Everything is paper-based. Files are created manually and stored in cabinets,” he said, admitting that old files or files from busy clinic days could get torn, misplaced, and slow to retrieve. “Once a patient leaves, their record ends here. There’s no connection to other facilities.”

Bewo stressed that searching for a lost history wastes time and distorts continuity of care. “We don’t know what happened to a patient’s prior care after they leave,” he said. If systems were linked, he argued, everything would change. “It would reduce workload, improve accuracy, and make record tracking easier.”

Why digitalised medical records matter

Experts say the solution to the flawed health system in Adamawa lies in Digital Public Infrastructure (DPI). In the health sector, DPI refers to shared, secure information systems that allow “medical histories, prescriptions, insurance status, and laboratory results to move electronically between units, without requiring patients to act as messengers”. 

The cornerstone of this system is a dependable digital identity. By mid-2025, Nigeria’s National Identity Management Commission (NIMC) had issued 123.5 million National Identity Numbers (NIN). These IDs, if utilised, can act as a digital passport, enabling the connection of patient records across various healthcare facilities.

Recently, the National Health Insurance Authority (NHIA) and NIMC signed an MoU to establish a unified framework linking citizens’ national identity data with health insurance records. This integration is meant to streamline verification, reduce fraud, and expand access to healthcare, especially for underserved communities.

Beyond identity, DPI seems to require an interoperable health information record system. In 2024, the government launched the Nigeria Digital in Health Initiative (NDHI) to build a national health information exchange and patient registry. The goal is for health facilities to securely and seamlessly share information. 

Nzadon David, a digital innovations specialist working with the African Union, and Asor Ahura, a Nigerian-based AI engineer and digital health expert, highlighted several key requirements for success in digital health systems. Nzadon emphasised that “every system needs a way to recognise each person. In Nigeria, this means using the NIN or similar IDs in health records.” Asor also stated that “clinics must agree on data formats and coding systems to ensure that one hospital’s notes can be understood at another. He stressed that privacy laws, such as Nigeria’s 2023 Data Protection Act and clear guidelines about who can access information are essential for building trust. 

Across Africa, early DPI projects show what’s possible. Rwanda has an integrated e-health platform (Irembo) that links digital IDs to patient records and lab results. Kenya’s Afya Kenya initiative likewise allows a clinic in Kisumu to retrieve the same information as a clinic in Nairobi, eliminating duplicate efforts. The payoff is clear: fewer medical errors, faster diagnosis, and better continuity of care, according to the DPI Africa platform. Even India’s Aadhaar ID system now covers 1.4 billion people and is tied into programs including health insurance.

Nzadon noted that these countries didn’t digitise everything at once. They started small, created shared standards, scaling gradually. “States that succeed focus on shared standards and simple, open systems more than expensive software,” he added.

The road map

In 2025, Nigeria joined the UN’s Digital Public Goods Alliance, pledging that government systems, including health, should be open, inclusive, and interoperable. These moves seem to reflect lessons from around the world. Rwanda, Kenya and other countries show that with a national ID, electronic medical records, and a clear privacy framework, health services can become seamless. In Nigeria’s case, there is no shortage of data on why it matters. Aside from the human toll of broken care, inefficiency has economic consequences. According to McKinsey Global Institute’s digital identification report, scaling digital ID systems worldwide could add $5 trillion to global GDP. 

Frontline healthcare workers, seeing the impact firsthand, have a clear wish list. 

With connected records, Mercy said, “we can focus more on care instead of paperwork.” Bewo admitted that a shared system would “reduce mistakes” and free up resources for patients. Perhaps most pointedly, patients themselves feel the difference. Reflecting on his own experience, Ibrahim says a digitalised health system would make life easier. 

This report is produced under the DPI Africa Journalism Fellowship Programme of the Media Foundation for West Africa and Co-Develop.