The budget airline has issued fresh guidance as passengers face “congestion everywhere”
Passengers have been issued advice by the airline(Image: Getty )
Jet2 has issued a fresh alert to passengers travelling to a popular holiday destination as holiday-goers face long queues and waiting times. The budget airline is advising people to arrive ‘as early as possible‘ to avoid disruption to their travel plans.
It comes after a passenger claimed they were facing “congestion” at Faro Airport, located in southern Portugal, approximately 4km west of Faro city centre in the heart of the Algarve region. On X, the traveller with the username @MetalJim27 tagged Jet2 in a post, saying: “Congestion everywhere.”
Jet2 issued a new alert today (April 12), emphasising the importance of arriving at the airport early due to new systems being rolled out. A spokesperson said: “We’re sorry to hear this Jim. Unfortunately due to the new systems in place, the queues are completely out of our control.”
They added: “We kindly recommend customers arrive to the airport as early as possible, to allow plenty of time to make it through. Thanks, Lily.”
A statement on Faro Airport’s official website reads: “Due to possible constraints on departures border control, longer waiting times are to be expected. Passengers to international (Non Schengen) flights please arrive early at the Airport.”
On the website’s ‘travelling to and from the UK’ page, another statement reads: “Passport controls on arrival at Portugal may take up more time, as the passport will have to be stamped and there are additional questions that may be asked by the border control officers.”
The new system being put in place is the European Union’s European Entry/Exit System (EES), which started on October 12, 2025. It is a new digital border system that has changed requirements for British citizens travelling to the Schengen area EES checks are being introduced in a phased way for non-EU and UK travellers, with full operation expected from April 2026.
If you are travelling to a Schengen country for a short stay using a UK passport, you will be required to register your biometric data, including fingerprints and a photo, upon arrival. You do not need to take any action before you arrive at the border, and there is no cost for EES registration.
The countries in the Schengen area include: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. The Republic of Ireland and Cyprus are not part of the Schengen area, so EES is not required when travelling to either country.
As soon as passengers realise they’ll be late to their boarding gate, they should let their airline know via their app, email, or phone. Passengers can also ask airport staff for help, as some airports have electric cars or let passengers with short connections or flights departing soon go to the front of the line.
It is advised that passengers arrive at the airport early to handle any unexpected delays at security or passport control. A spokesperson for ABTA, the association of travel agents and tour operators, says: “We’re advising passengers to go straight to passport control as soon as you have gone through check-in and security; that way you get the EES checks out of the way as early as possible.
“We’re also advising passengers to follow their transport provider’s advice on when to arrive at airports/ports etc. If flying, the usual rule is to arrive at the airport for a flight from Europe at least two hours before, so we’d encourage people to apply that as a minimum, but to also check with their airline and airport.”
For passengers travelling with Jet2, the airline’s website offers airport information and an FAQ section for customers with booking queries. More information about the EU Entry/Exit System is available on GOV.UK.