Government confirms passengers’ rights when flights are cancelled over ‘act of war’

Some airlines have confirmed they will be operating fewer flights

Six major airlines have confirmed they will be cancelling and cutting back on flights to and from the UK due to the rise in jet fuel costs triggered by the war in Iran. As a result, many travellers may have to prepare for their plans to be disrupted as they anxiously await updates from their airlines.

However, the Government has confirmed the full list of rights passengers have when their flight is cancelled due to an act of war. This includes what compensation or rebooking options people should be given.

Parliamentary Under-Secretary for the Department for Transport, Keir Mather, clarified: “Where UK law applies, if a flight is cancelled by the airline, then passengers would be entitled to a choice between a full refund or to be re-routed. These rights would apply if disruption were linked to war.

“Information on air passenger rights is already available in the Department’s Air Passenger Travel Guide, and the Civil Aviation Authority (CAA) recently provided specific advice to passengers in response to the Middle East disruption.”

The MP had been responding to Liberal Democrat Sarah Dyke who requested the DfT layout guidance on the “Act of War” clause which is meant to protect customers who should receive appropriate refunds for holidays they cannot take due to conflict.

According to the Civil Aviation Authority, if your flight is cancelled your airline must let you choose one of two options under UK law:

• Receive a refund for the parts of the journey you haven’t used
• Choose an alternative flight

If your flight is cancelled with less than 14 days’ notice, you may be entitled to some compensation if it is deemed to be the airlines’ fault. Issues like extreme weather, employee strikes or ‘extraordinary circumstances’ won’t count.

UK law around cancelled flights usually applies to airlines departing from or arriving in the UK as well as flights arriving in the EU on a UK airline. Under this law, your airline must also provide you with ‘care and assistance’ if your flight is cancelled.

This ‘care and assistance’ is separate from compensation and can include:

• Reasonable amount of food and drink, usually vouchers
• Means to communicate, such as refunding the cost of phone calls
• Accommodation if your replacement flight is the next day
• Transport to and from the accommodation or your home if you’re able to return

The UK Civil Aviation Authority notes: “The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.”

According to the BBC, six airlines have said they will operate fewer flights including KLM, Air Canada, Asiana Airlines, Delta Airlines, Lufthansa and SAS. Other airlines, such British Airways owner IAG, EasyJet and Jet2Holidays, have assured that they don’t plan to make any changes at the moment as of April 25.

Some airlines have said they will increase charges as a result of the jet fuel supply disruption. These include:

• Air France-KLM
• Indigo
• Pakistan International Airlines
• Thai Airways
• Turkish Airlines-Sun Express
• Virgin Atlantic