Airline passengers were issued a warning in a social media post shared by Jet2
Jet2 passengers should be aware of the warning (stock photo)(Image: Getty)
Jet2 has issued a safety warning that applies to all passengers flying with the airline. The low-cost carrier has urged customers to ‘look for the gold tick’ when contacting its customer service agents on social media. The airline regularly responds to passenger questions on X as Jet2tweets, where the Jet2 team assists Jet2.com and Jet2holidays customers.
However, scammers may contact social media users, falsely claiming to be from Jet2. The official Jet2tweets account highlighted the possible risk to passengers in a recent post.
A team member warned a customer named Elaine to ‘look for the gold tick’ before replying to any messages sent to her on X. Elaine had contacted Jet2tweets with a question about an upcoming booking.
She wrote: “Jet2tweets Hi. We leave Faro for Liverpool on 19th April. Please could you advise what time we should arrive. We don’t need to check in any baggage. Thank you.”
Answering the question, Jet2 replied: “Hi Elaine, thank you for getting in touch. Our check-in desks open from two hours and thirty minutes before standard departure time. Please feel free to check in from this time. I hope this helps. If there’s anything further we can assist you with, please do let us know. Thank you, Rachel.”
In a follow-up response, another Jet2 team member issued a warning to Elaine, which applies to all passengers using X to contact the airline. Jet2tweets wrote: “Hi Elaine, it appears you have been reached out to by a fake account not affiliated with Jet2holidays. Please be vigilant when dealing with these accounts and be aware our only official account is @Jet2tweets (look for the gold tick).”
Jet2tweets is a verified account on X, as indicated by the gold tick next to its name. When customers click on the gold tick, it displays an official message from X, which reads: “This account is verified because it’s an official organisation on X.”
More information is available on the X Help Center, which explains the different checkmarks that social media users might see on the platform. For example, accounts that subscribe to X Premium could have a blue checkmark. Meanwhile, a grey checkmark is used for government officials or organisations.
Any X users impersonating a business or person risk permanent suspension. The Help Center states: “Impersonation is a violation of the X Rules. Accounts that pose as another person, group, or organisation in a confusing or deceptive manner may be permanently suspended under X’s misleading and deceptive identities policy.”
The guidance says that brands can file a report in the Help Center if they believe an account is posing as them. If an X user believes an account is misusing someone else’s identity, they can also report it as a bystander directly on the account’s profile.