Feb. 9 (UPI) — The unions that represent flight attendants and pilots who work for American Airlines on Monday expressed frustration with the company’s CEO, and in one case issued a unanimous vote of non-confidence in him.
The unions, which represent 28,000 flight attendants and 16,000 pilots that work for the airline, said that the company’s leadership has set it on “an underperforming path” amid aviation experts noting that Delta and United, American’s primary competitors, have made better decisions in recent years, CBS News and The New York Times reported.
“From abysmal profits earned to operational failures that have front-line workers sleeping on floors, this airline must course-correct before it falls even further behind,” Julie Hedrick, president of the Association of Professional Flight Attendants, said in a press release.
“This level of failure begins at the very top, with CEO Robert Isom,” she added.
The vote of no confidence from the AFPA comes as the airline has been pilloried by analysts and employees for its failure to increase reliability and its treatment of employees.
WFAA-TV reported that American Airlines directed reporters to a statement from Isom on an investor call last month, wherein he said that multi-year efforts are poised to deliver an improved, consistent customer experience and to maximize its network and fleet, with expectations that recent changes will “bear fruit” in 2026.
For its part, the Allied Pilots Association on Friday sent a letter to American’s board of directors calling for the company to reform its practices and better plan for the future.
“Our airline is on an underperforming path and has failed to define an identity or a strategy to correct course,” the union said in the letter. “Copying competitors’ initiatives and reactive repairs to the mistakes of the past is not a strategy that closes the gap between American and our premium competitors, Delta Air Lines and United Airlines.”
