AN OUTRAGED traveller has shared photos of a bag that appears to fit in a bag sizer, claiming that a major budget airline is “chasing” commission.
In a photo shared on the social media platform X, a traveller has called out Ryanair after their bag fit in the sizer but they were still charged an oversized bag fee.
In a tweet @laura_myers said: “Hey @Ryanair, I want a refund for the £75 that the absolute jobsworth at Manchester Airport this afternoon took from me for an “oversized” bag I’ve used and never had an issue with on this exact journey maybe 30+ times over the last seven years.”
Laura followed up, commenting: “I asked a staff member “have the measurements changed recently?” and they said no, but that the enforcement was more stringent – in other words, the guy was really chasing his €2.50 per bag commission fee for the sake of millimetres.
The budget airline announced back in May that its staff would get bigger bonuses for identifying oversized bags.
The commission was already raised last November for its gate staff from €1.50 (£1.30) to €2.50 (£2.16) per bag.
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And in the future, CEO Micheal O’Leary has suggested it could get raised to as much as €3.50 (£3.03) per bag.
The outraged traveller added: “What a nice little earner of a con you’re pulling at the gate, will specifically avoid this route at all costs in future even if it means taking two connecting flights!”
Many people have flooded to the post to comment their thoughts, including pointing out that the bag appears to go a few millimetres beyond the line at the bottom of the sizer.
Other users have shared their outrage, with one commenting: “How are people defending Ryanair.”
Another added: “You won’t get a reply I’m afraid, they’re too busy taking the p*** out of people that booked window seats.”
A third said: “Flown with Ryanair once, I’d rather walk than have that experience again.”
Replying to comments on the post, Laura explained how she had paid to have a cabin bag as well as priority boarding.
Other users also questioned why the traveller used the airline with Laura replying that they are the only airline that fly to where she was heading.
A spokesperson for Ryanair said: “This passenger booked a Regular Fare for this flight from Manchester to Göteborg Landvetter (4 Aug), which allowed them to carry a small personal bag and 10kg cabin bag measuring up to 55 x 40 x 20 cm onboard.
“As this passenger’s cabin bag exceeded the permitted size, she was correctly required to pay a standard gate baggage fee by the gate agent at Manchester Airport.”