I went on TUI cruise ship and got sneak peek at the areas passengers don’t see

I went behind the scenes on a Marella cruise and ended up getting a sneak peek at some of the rooms that the passengers usually don’t get to see

Cruises are made to feel effortless – from island-hopping, flowing cocktails to all-inclusive dining. But behind the scenes, an army of staff are working around the clock to keep things powered to the highest of stands.

For my first Caribbean cruise on board the Marella Discovery, I was given access to areas passengers don’t normally see. After getting to grips with the 11-deck vessel – home to nine restaurants, six bars and everything from mini golf, an escape room and a climbing wall to keep you entertained, it was time to see the ship from a new angle.

Here’s everything I learned…

Where the magic happens

Only a handful usually get to see the command centre of any ship; the bridge. Here, the Captain and his crew navigate these huge vessels from ‘parking’ in tight corners at the docks, to steering the course when out in the middle of the ocean. The view from the bridge was unlike anything I’d seen before, and quite impressive. We watched how the crew navigated as our ship docked among huge superyachts owned by millionaire (just to add that extra bit of pressure).

Your air con affects the speed of the ship

Next, I head into the engine room where a team operates the smooth running of five engines, two massive propulsion motors and multiple air-conditioning systems – working 24 hours a day. Modern cruise ships like the Marella Discovery distribute power to meet the demand. That means lighting, kitchens and even your cabin’s air con will play a role. “If we were in Alaska in the middle of the night, with no air con running, we could reach 24 knots,” one crew member explained. “But during the day, when everything’s in use, it drops to around 22.” At full speed, the ship burns around 8,000 litres of fuel an hour. Efficiency is key.

It all comes out in the wash

In the laundry room, staff wash around 1000 towels a day with industrial machines and steam presses. It’s not just the passengers who are catered for. In these rooms tucked out of sight, the crew’s immaculately white uniforms are maintained. Since that’s a lot of similar looking clothing, every item is labelled with a unique number to make sure they go back to the right person.

The show must go on

As a theatre fan, I couldn’t wait to get up on the stage of the Broadway Show Lounge – from a view not many get to see. Behind the curtain, the performers do more than just sing and dance. I learned that they handle their own props, do their own hair and make-up, and of course all of the warm-ups they undergo. In the dressing room, wigs, hairspray and hairpins fill every space, but among the seeming chaos there’s a strong camaraderie. After working with each other for three months at sea at a time, it’s clear the performers are like family.

The motion in the ocean might be in your head

Unlike the seasoned sailor, I admit that being a cruise-newbie means I feel the ship moving especially at night. However, according to the crew, the tilting is far less dramatic than I was expecting. Thanks to stabilisers, the ship can only ever move to a maximum of one degree either side. “We keep your soup in your bowl and your drinks in your glasses,” one jokes.

The most eaten food on board? It’s not what you’d expect

I got a chance to see the ship’s galley – the central multi-floor hub of the ship where thousands of meals are prepared every single day. A team of 101 chefs work around the clock to fuel up 1800 passengers and 700 crew members every single day. The head chef shows me what is known as ”the manual’, a list of detailed recipes for every single food item on the menu – ensuring the exact same meal can be recreated anywhere in the TUI fleet. Around 3,600 meals are served at lunch and dinner, but breakfast is the real peak with passengers get through a staggering 7000 dishes a day. The most popular food on board? Eggs. Around 2,300 are served up at breakfast alone – that’s a lot of omelettes.

The customer service is down to a tea

It’s not just the big systems that are carefully thought out on Marella. As an avid Yorkshire tea drinker, I was thrilled to see the boat was well stocked even in the Caribbean. One crew member told me it’s something that was introduced after passenger feedback and quickly became a staple.

Book the holiday

Marella Cruises offers a seven-night Tropical Isles round trip from La Romana, Dominican Republic on Marella Discovery from £1573 per person. Price based on two adults sharing a Deck 2/3 inside cabin on an all-inclusive basis. Includes flights from London Gatwick, 20kg of luggage per person, transfers, tips, and service charges. Find out more at tui.co.uk/cruise.