The company advised them to leave the apartment immediately
Donna and Raymond Nunn
A couple were forced to flee their Airbnb after they found hidden cameras pointed directly at their bed. Donna and Raymond Nunn had travelled to Madrid, Spain on a “bucket-list” trip to celebrate their 39th wedding anniversary this month.
When they first arrived at the apartment in Lavapies, a central suburb of Madrid, on August 3, 2026 they noticed a motion sensor in the living room pointed towards the front door. There were no flashing lights so they decided to not worry.
The following day while Donna, 62, was out sightseeing Raymond, 87, noticed a camera in the bedroom facing the bed with a green light flashing. The couple reached out to Airbnb for advice and were told to leave the apartment immediately, but it was 8pm so they were forced to stay overnight until they could safely find another place to stay the following day.
Donna and Raymond, who was in the Royal Artillery for 25 years, left in the morning for an apartment two hours south of Madrid. Donna, a pensioner originally from Kent, said: “We live in Spain but we were going to Madrid as a bucket-list trip that we’ve wanted to do for ages and to celebrate our 39th wedding anniversary this month.
“We booked in March and had a typical conversation with the host who planned to meet us there. When we first arrived, the host was nowhere to be found but instructed us via webchat as to how to get into the property.
“When we finally made it inside the apartment, we noticed the camera in the living room as it was facing us as we walked in, but there were no lights on it so we presumed it was off. However we didn’t notice the camera in the bedroom until the next day after we had already slept in the bed.
“I was out sightseeing but my husband is less mobile so stayed at home and he noticed the light in the camera was flickering. The light wasn’t on the day before so I think it was one that can be remotely turned on and off when the host wants. We were extremely frightened by the discovery.
“The camera was about four inches in length and tucked in the corner, but pointed directly towards the bed. It can’t have been there for security reasons. It felt like we were being watched inside what should have been a safe and private space.”
Donna said the couple were terrified and contacted Airbnb straight away on August 4. She said: “We were both shaking when we realised, and reached out to Airbnb. They told us to leave immediately which made us even more worried.
“It was about 8 o’clock at night by that point so it was too late for us to move and we couldn’t find another place close by. Raymond took the camera off the wall and turned it around but it was horrifying. We managed to book another place a couple of hours away, which was nice but meant that we couldn’t finish the sightseeing.
“It’s a shame because we will never go back to Madrid now because of this.”
The couple left the Airbnb on August 5, 2026 just two days after they arrived for the anniversary trip. In 2024, Airbnb introduced a worldwide ban on the use of security cameras inside rental properties following a consultation with guests, hosts and privacy experts.
The rules allow the use of doorbell cameras and noise monitors in common areas, but these have to be disclosed on the property’s listing page. Airbnb have taken the listing off of the website and Donna and Raymond have received a full refund for the trip and the rebooking.
An Airbnb spokesperson said: “We have issued a full refund to the guest and have suspended the listing while we conduct a further investigation into this matter. In 2024, we banned all indoor security cameras in listings regardless of where they are placed, or whether they are deactivated during guest stays. In the rare event of a violation of our policy on security cameras we take appropriate action, which can include removing listings and users from Airbnb.
“Stays reserved through Airbnb are overwhelmingly defined by positive experiences, and we take any reports of issues made to us seriously.”