From finding pants on the floor to a blood-stained sheet on the bed, there’s a lot that can go wrong when staying in a hotel – but there’s one thing I always check before using
The hospitality sector is known for its gruelling demands, with long hours and erratic shift patterns, making anyone in the industry a true unsung hero in my book. It’s a tough gig, with intense time constraints, so it’s hardly surprising that occasionally things can get overlooked when it comes to preparing hundreds of rooms before the 3pm check-in on a busy Friday night.
I’ve discovered everything from discarded underwear on the floor, a half-drunk bottle of water in the fridge, a dirty dressing gown and a blood-stained sheet after checking into my supposedly clean hotel room at various hotels. While these areas are easy to spot at a glance, there’s one thing I always meticulously inspect and clean whenever I enter a hotel room – the glassware.
Most of us have checked into a hotel room to find a complimentary tea and coffee setup waiting for us. However, during my time working in the hospitality industry, I’ve discovered that not all hotels thoroughly clean their mugs before the next guest arrives, which is rather revolting.
On several occasions, I’ve seen housekeepers simply rinse the mugs in the bathroom sink, give them a quick wipe with a cloth, and then place them back on the table ready for the next guest. While this might remove any leftover coffee or tea residue, it doesn’t quite suffice for properly cleaning a mug that’s used repeatedly by guests.
This applies to the water glasses perched on the sink or bedside table, too – a quick rinse and Bob’s your uncle! Now, I’m not suggesting that every hotel is guilty of this, but based on my own experiences, I tend to be a bit sceptical.
So, with every hotel check-in, I now make it a point to inspect the glassware and give it a good rinse with boiling water from the kettle as a precautionary measure, and a dab of hand soap doesn’t hurt either. After all, I don’t want to be that guest who insists on a fresh mug and glass just in case they haven’t been properly cleaned; a simple DIY sterilisation is enough to set my mind at ease.
But I do empathise with the housekeepers. They have a lengthy checklist of cleaning tasks ranging from changing the bed linen, deep cleaning the bathrooms, hoovering the floor, replacing robes and slippers, wiping down glass and windows, restocking the mini fridge, to meticulously folding countless towels.
Sometimes they barely have a moment to catch their breath, let alone dash down to the kitchen, load the dishwasher and replenish a tray of glasses for each room. They typically have a 3pm deadline for every room, and staff shortages only add to the pressure.
In the past, ABC News conducted an undercover investigation that revealed that housekeeping at 11 out of 15 hotels didn’t replace the glassware when tidying the rooms. Instead, they were simply rinsed in the sink and wiped down with a cleaning cloth or sponge.
To circumvent this hygiene issue, some hotels opt for plastic-wrapped cups, while others insist on their rigorous glassware cleaning practices. However, even if the glass or mug seems spotless and clean, it’s not always easy to be sure.
The next time you settle into a hotel room, consider giving your mug a quick rinse with boiled water as a precautionary measure. If you’re particularly concerned, bring along your own reusable water bottle and request a fresh mug from the hotel bar, because let’s face it, no one fancies pondering over someone else’s lips whilst enjoying their morning brew.
Do you have a travel story to share? Email webtravel@reachplc.com