fourstar

Couple’s four-star Spain hotel break ruined by note from ‘sunbed police’

Jo and Martin were given a stern warning by their resort hotel

A holidaying couple were left furious at a hotel’s ‘unfair rules’ when it comes to sunbeds. Jo and Martin travelled to the resort town of Salou, near Barcelona, Spain, for one week.

But while staying at the four-star, £140-per-night H10 Salauris Palace, the couple were hit with ‘stern warning cards’. After leaving their sunbeds for 30 minutes, they came back to find a warning card left on their towels.

Jo said, “When you leave your sunbed for 30 minutes, yet others leave theirs for two plus hours and nothing gets done to them.”

She added: “Two-tier sunbed policing at the H10 Salauris Palace, Salou.”

The clip went viral on TikTok with 235,000 views and dozens of comments. One local said, “Thirty minutes? Hardly time to go for lunch before you need to come back.”

The hotel left a warning card on their sun lounger (Jam Press)
The hotel left a warning card on their sun lounger (Jam Press)

“At least somewhere with rules with sunbeds though, but probably should be after one hour,” added another. Jess joked: “I would place it on someone else’s.”

Jo, who jetted from Belfast International Airport, near where they live, also shared a video of the hotel’s sunbeds appearing to be fully reserved early in the morning.

She advised others: “Unless you get down to the pool at 6 am, you won’t get a good location for your lounger.” One follower said: “We are in a five-star in Lanzarote and despite rules saying no allocating sun loungers, most have towels on by 8 am.”

Pete suggested: “Just move them.” Regina added: “Go somewhere a bit nicer than Salou, then problem solved.”

The couple say not everyone gets a card (Jam Press)
The couple say not everyone gets a card (Jam Press)

Jo, known as ‘Grump’ online, also complained about holidaymakers using large pegs to pin down their towel on a windy day. She fumed: “What is it with these giant pegs on sunbeds that annoyed me so much?

“We survived without these for years before!”

However, many of her followers disagreed. One follower said: “Nahhh, they’re amazing. Best fiver I ever spent. Mine are watermelons.”

Camille added: “They are actually quite handy, loved mine, didn’t have to keep fixing the towel!” Andie remarked, “I have watermelon and flamingo ones, which makes your sunbed look quite pretty.”

The H10 Salauris Palace has been approached for comment.

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‘I stayed in a dirty four-star hotel in Turkey and almost died’

Richard was ill when he got home and was rushed to hospital, where he was placed into a coma

Richard Moore in hospital in the UK
Richard Moore in hospital in the UK

A dad-of-two says he nearly died after contracting a rare disease from a ‘dirty’ 4-star hotel while on a sunshine break in Turkey. Richard Moore, 55, began suffering from a fever and chest pains after returning from a five-day holiday with partner Julie, 50.

The chef became so ill he was rushed to hospital and placed in an induced coma and his wife and kids told he may not survive. Doctors confirmed he was suffering from potentially deadly Legionnaires’ disease and he needed five days of hospital treatment, antibiotics and an IV drip.

Richard, of Blyth, Northumberland, said: “This holiday was meant to be a short break before I started a new job as an executive chef. Instead, it cost me my dream job, my health and very nearly my life. As a result of the memory loss, I can’t recall much of my time in hospital, but when I was admitted, I remember the fear and not knowing what was wrong.

Richard Moore in hospital after returning from his four-star break
Richard Moore in hospital after returning from his four-star break

“I’m lucky to be alive but it’s so upsetting to think my family were told I might not live. I never realised Legionnaires’ disease was so serious and I want to tell my story to make other people aware of the symptoms and the dangers.

“I wouldn’t want to think that other people were going off on a holiday unaware of what they could be walking into. If there are issues with the hotel then that needs looking at urgently.

“I feel fortunate to have pulled through. However, I do worry that someone else might not be as lucky as I was.”

Richard Moore in hospital with children Jamie and Lily
Richard Moore in hospital with children Jamie and Lily

Richard and his family paid £2,000 to stay at the four-star hotel. After arriving at the hotel on August 18 last year, Richard said he thought the hotel was dirty, old and dated.

He also noticed that the room felt damp and had grim fusty smell. He said: “I can’t specifically pinpoint to one thing but the water temperature fluctuated a lot in the shower. The bathroom and hotel generally looked run down and the sofa in hotel room beneath the air con felt damp throughout the holiday which made me think it was leaking.”

Days after returning to the UK, Richard’s began suffering from flu-like symptoms. On August 30 he developed chest pains, shortness of breath and a fever and was admitted to hospital.

Richard Moore in hospital
Richard Moore in hospital

He spent a month in hospital and has been unable to start a new job as an executive chef that he was due to commence. Richard still continues to struggle with lethargy, weakness and mobility issues linked to Legionnaires’ disease.

He has now instructed travel illness lawyers at Irwin Mitchell to investigate the cause of his Legionnaires’ disease. Jennifer Hodgson, representing Richard, said: “Richard’s first-hand account of his experience at the hotel and contracting his illness is deeply disturbing.

“Legionnaires’ disease is an incredibly serious condition, and it can take several days from coming into contact with Legionella bacteria before symptoms of the illness start to appear. As Richard has since discovered, the effects of the disease can be long-term.

Richard Moore with partner Julie
Richard Moore with partner Julie

“Nothing can make up for the impact the illness has had and continues to have on Richard, but we’re determined to provide him with the answers and specialist support he deserves. Public buildings, such as hotels and offices, can have complex water systems, so it’s vital that all precautions are taken to prevent the bacteria that causes Legionnaires’ disease developing.

“As part of our work and to assist with our investigations, we would be keen to hear from anyone else who may also have been affected by illness.”

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