Britannia

Consumer group Which? has ranked hotels based on customer feedback – with pub chain Wetherspoons given a ‘great value’ gong and Premier Inn losing Recommended Provider status as it slips down the list

The Britannia Hotels chain has been ranked the worst place to stay for the 12th year running in a poll, as Wetherspoons beat Premier Inn and took home the ‘top value’ prize.

Consumer group Which? gave Britannia, with more than 60 sites, a lowly customer score of just 44%. It managed just one star out of a possible five for the quality of its bedrooms and bathrooms.

One Britannia customer at the Grand Burstin Hotel in Folkestone, Kent, described witheringly as a “total dive”. Another said they had three nights booked but left after one because of the poor service, room and food.

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Britannia’s chain include a number of historic and landmark hotels. They include Liverpool’s famous Adelphi, which scores just 2.6 out of possible five on Tripadvisor as the website says guests “frequently cite noise issues due to thin walls”. Britannia’s Grand Hotel in Scarborough gets an even lower 2.4 on Tripadvisor, which says rooms are “basic and dated, with mixed reports on cleanliness.”

The firm’s hotel in London’s Docklands has been the scene of protests amid reports it was being used to house asylum seekers. It has been given a score of 2.8 on Tripadvisor. The Britannia group is controlled by tycoon Alex Langsam, who also owns holiday camp Pontins and was criticised after its Southport’s site sudden closure in early 2024.

The Mirror confronted Mr Langsam at the time at his 10-bedroom mansion in Cheshire. But when asked if he had anything to say to the workers who left in tears, he claimed: “It’s nothing to do with me, I am nothing to do with Pontins.”

Top in the Which? large hotel category was a pub chain with 35 inns. The Coaching Inn Group received a customer score of 81%, with “often historic buildings located in beauty spots or market towns where they aim to be ‘the best venue in town’.”

Pub giant JD Wetherspoon, which has over 50 hotels across the country, was also praised. It came fifth and was the only chain to be awarded a Which? Great Value badge. At just £70 for an average night’s stay, Wetherspoons got four stars for value for money and the majority of other categories, including customer service. One guest commented that the hotel was “clean, comfortable and good value”.

It came above Premier Inn, which slipped to seventh in the large chain table, and lost the Which? Recommended Provider status. While customers still ranked Premier Inn’s beds as some of the most comfortable in the survey, some guests told Which? their stay wasn’t good value and suggested that standards were slipping.

One guest said that “Premier Inn has lost its way. Prices no longer budget levels and service is no longer a priority”. An average night’s stay is £94. Rory Boland, Editor of Which? Travel, said: “A night away should be a real treat but with hotel prices climbing, finding a hotel chain that consistently offers comfort, good customer service and a charming location at a fair price has become harder. “

A spokesperson for Premier Inn said: “At Premier Inn we help millions of people have a great night’s sleep and sell over 20 million room nights every year to families, leisure and business guests. We’re pleased that the 2,746 Which? members who answered for Premier Inn as part of this summer survey awarded us five stars for bed comfort and that they also rated our customer service and cleanliness highly.

“Whether it’s our estate-wide roll-out of brand new, high-quality beds all with a choice of soft or firm pillows, providing relaxing shower products in every room or keeping our food and drink menus updated with new offers to tempt and excite customers, we’re continually investing in our guest experience. We are always looking to improve and welcome comments and feedback– indeed we actively seek them through our own customer surveys. We will certainly pay special attention to address anything that feedback suggests we need to.”

Britannia Hotels was contacted for comment.

COOL Britannia is back – and that’s official. 

High society bible Tatler is among those making the declaration on its new edition, which features the offspring of Nineties music legends Liam Gallagher and Richard Ashcroft. 

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Heralding the rebirth of the Britpop-era movement, the magazine pictures Molly Moorish-Gallagher and musician Sonny Ashcroft proudly standing in front of a giant Union Jack. 

Anyone over the age of 40 is likely to spot the obvious homage being paid to a similar front cover published by Vanity Fair in 1997. 

That iconic picture saw Oasis singer Liam sharing a bed with his then girlfriend, actress Patsy Kensit. 

The couple married a few months later when Oasis were arguably the biggest music stars of the decade. 

And it is no coincidence the new magazine cover comes just days before the Oasis reunion tour, which will have Richard Ashcroft as the support act. 

But Tatler did not go for another “power couple”, like Liam and Patsy were, and instead took the nepo baby route. 

But as the new faces of Cool Britannia take centre stage, it’s less champagne supernova, more alcohol-free explosion.

Tatler

However, editors still think the duo are living proof of a second coming.

The mag claims: “Ahead of the Oasis reunion, Liam’s daughter Molly Moorish-Gallagher and The Verve scion Sonny Ashcroft are leading the Britpop revival. 

“They’re the next generation of Britpop: Molly Moorish-Gallagher and Sonny Ashcroft are gracing the cover of Tatler as their fathers, Liam Gallagher and Richard Ashcroft, prepare for an earth-shattering Oasis reunion. 

“But as the new faces of Cool Britannia take centre stage, it’s less champagne supernova, more alcohol-free explosion.” 

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The piece continues: “She is the daughter of Lisa Moorish and Liam Gallagher; he is the eldest son of Richard Ashcroft and Kate Radley. 

“Together, they are the new faces of the (Br)it crowd. 

“But what do the pair make of Cool Britannia 2.0?” 

It turns out that neither of the nepo babies shares their parents’ hellraising ways, and the revival will not be based around downing pints of lager or being “chained to the mirror and the razor blade”, as Oasis once sang. 

Sonny proudly tells the magazine he’s not one for a night out.

He said: “I’m very much a night-in person.

Seeing friends, some good food and drinks and playing games of some kind.

Molly Moorish-Gallagher, Liam’s daugher

“A nice meal with friends and then gathering over some sort of board game or film at home.” 

While Molly says her idea of a wild night is: “Seeing friends, some good food and drinks and playing games of some kind.” 

But if the Cool Britannia nepo kids aren’t keeping the Nineties hedonistic vibe going, it seems Gen Z-ers are keeping the momentum going through fashion. 

Love Island host Maya Jama recently recreated Liz Hurley’s famous Versace safety pin dress that she wore to the Four Weddings And A Funeral premiere in 1994. 

Singers Dua Lipa and Lola Young have been inspired by other huge names of the Nineties in their fashion choices. 

And Liam’s son Lennon was pretty much an identikit copy of his dad when he attended a Burberry pub takeover last week. 

A new study has also revealed that youngsters are now huge fans of some of the decade’s greatest hairstyles, including The Rachel from Friends, the floppy hair of actor Johnny Depp and Victoria Beckham’s Posh bob. 

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The study, commissioned by Funkin Cocktails, also found a fondness for Doc Marten boots and baggy jeans, famously sported by the likes of Mark Wahlberg when he was rapper Marky Mark. 

Ashley Birch-Ruffell, from Funkin Cocktails, said: “Nineties fashion is very on trend, and it’s fun to see what our official favourite styles are. 

“There are clearly many iconic hairstyles and memorable moments from this decade that live on in the public consciousness. 

“It seems clear that Nineties trends aren’t going anywhere anytime soon — and why would we want them to?” 

“It’s clear that the whole culture of the Nineties is still considered unapologetically iconic.” 

Gen Z can’t match our hellraising era 

IT was a sensational whirl of bucket hats, Union Jacks, lads’ mags, boozy bands and more than a whiff of the old marching powder, writes Rod McPhee.

The late Nineties were a hellraising golden age not seen since the Swinging Sixties. 

But despite being due another period of partying, I’m sorry to say we’ll never quite be able to match the magic of the original Cool Britannia. 

Trust me, I was there, I did it. I got the T-shirt – and the dodgy Liam Gallagher shaggy haircut

What’s more, I loved it all. From music to fashion, and movies to models, the run-up to the year 2000 was the perfect blend of sex and, yes, drugs, plus lashings of rock ’n’ roll. 

Of course, it’s great to get a taste of the good old days when Oasis stage their comeback tour next week, plus there’s the prospect of the Spice Girls doing a similar celebratory event next year. 

But nothing can once again live up to a period in modern pop culture history which I believe was genuinely unique. Maybe I’m looking back at the past through rose-tinted glasses. 

But no pop groups, artists, catwalk stars or actors these days come close to the tearaway Primrose Hill crowd that kept us entertained and shocked three decades ago. 

That said, no one would love reliving some of the brilliance of the Nineties more than me. 

So let’s make the most of summer 2025. 

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