THE results are in… Europe’s best and worst short-haul airlines have been named – and I was lucky enough to fly on one of the best.
Consumer watchdog Which? has ranked the best and worst airlines for short-haul flights after surveying travellers’ experiences of flying in the last year.
In total, over 9,000 flights were analysed by Which? with Jet2 named the best short-haul airline.
Jet2 scored highly for its customer service, booking process and cleanliness.
Meanwhile, Loganair nabbed second place, also scoring highly for its customer service, booking process, cleanliness and boarding process.
After first launching flights in the 1960s, Loganair has gone on to become the UK’s largest regional airline with more than 70 routes across the British Isles, Europe and Scandinavia.
Last week, I flew with the airline on a trip to Aberdeen from Birmingham International Airport.
Loganair only offers economy class seats, which means all passengers benefit from the perks.
While most airlines are charging passengers over the odds to add luggage, Loganair seems to be debunking the trend.
This is because every economy class passenger has 15kg of hold luggage included in the price of their ticket.
I think this is partly because the aircraft are very small, with overhead storage lockers only having enough space for a personal item bag and a thick coat.
Even though I typically don’t like to check a bag, it felt nice to float through the airport without lugging around a larger cabin bag.
It also meant I had the option of bringing back souvenirs, something I normally don’t have space for.
Boarding is relatively quick, partly because there aren’t many passengers to get onto the plane and no one is being held up in the fight for overhead baggage space.
The seats had ample legroom, with plenty of room between the seat and the tray table too.
Food and drink isn’t available to purchase onboard.
However, flight attendants are quick to dish out the freebies, including cups of tea and coffee as well as packets of shortbread biscuits and Tunnocks chocolate bars.
In the Which? survey Loganair only scored poorly for its value of money, with the consumer watchdog awarding the airline 2/5 stars for that category.
And I have to admit in the age of budget airlines like Ryanair and Wizz Air, flights on Loganair are on the more expensive end.
For example, one-way flights from Birmingham International Airport to Aberdeen start from £99.27 per person.
While it isn’t the cheapest, it does include a hold bag, which means passengers aren’t stung by hidden costs.
Other travellers have raved about the airline too, with one person writing on TripAdvisor: “A really great company. We had some difficulties but they were so helpful sorting everything out”.
Another added: “I love Loganair, the staff are great and it’s the best airline in the UK for domestic flights”.
A third person wrote: “A lovely experience…it’s a joy to fly with this airline.”.
Last year, Loganair launched more flights from London Heathrow to Orkney and the Isle of Man.
Here are some of our other airline reviews, including what it’s like to fly with Emirates.
We also tried out Finnair’s unusual non-reclining business class.
And here is what you can expect from flying with Korean Air, who have the best plane food in the world.
Best and worst short-haul airlines named by Which?
HERE are the best short-haul airlines in the world, according to consumer watchdog Which?
- Jet2
- Loganair
- SAS
- Norwegian
- Aegean Airlines
- LKM
- Aer Lingus
- TUI Airways
- Turkish Airlines
- easyJet
- Vueling Airlines
- British Airways
- TAP Portugal
- Lufthansa
- Wizz Air
- Ryanair
The best value premium economy went to Vietnam Airlines and the best first class went to Singapore Airlines.
We recently tried out the new Cathay Pacific business class suite – here is what we thought.