ROYAL Mail will make a huge change to deliveries in a massive shake up for customers.

The postal service could scrap second class deliveries on Saturdays and reduce the service to be on alternate weekdays.

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This comes as part of proposals laid out by regulator Ofcom, who also proposed the service lowers its deliver targets.

The industry watchdog has been consulting on the future of the universal postal service since January 2024.

Today, it proposed Royal Mail should lower its targets for First Class mail from 93% to 90% delivered next-day.

Meanwhile, targets for Second Class mail should be reduced from 98.5% to 95% delivered within three days.

Ofcom said it is putting forward these suggestions amid a drop in the quality of service at Royal Mail.

The regulator has fined Royal Mail a total of £16million in the last 18months.

Most recently, the firm was slapped with a £10.5 fine for missing delivery targets.

At the time, Ofcom said just 74.7 per cent of first class post was delivered on time in the past year — well short of the 93 per cent target.

Natalie Black, Ofcom’s group director for networks and communications said: “The world has changed – we’re sending a third of the letters we were 20 years ago. We need to reform the postal service to protect its future and ensure it delivers for the whole of the UK.

“But we’re safeguarding what matters most to people – First Class mail six days a week at the same price throughout the UK, and a price cap on Second Class stamps.”