THE NATWEST mobile banking app is down leaving customers unable to get access to their money.
Over 500 people have complained about the issue, according to Down Detector a website which monitors outages.
1
Customers have taken to X, formally known as Twitter, to raise the issue with the bank.
One user wrote: “@Natwest your app isnt working – what is the eta for it to be back on line.”
While another said: “NatWest app is down again, please report it to your IT teams. This is happening too frequently.”
A thrid added: “@NatWest_Help can you sort out your app? It’s becoming annoying now.”
NatWest responded to customers and said there is “no timescale” for how long it will take for the issue to resolve.
They added: “The team will be working to resolve this ASAP.”
The Sun has contacted NatWest for comment.
Customers at the bank reported a similar issue back in October and in August and May.
The tech issue comes as a blow to the millions of customers unable to get their hands on cash ahead of the weekend.
The firm, which has over 19million customers, has slashed its portfolio of in-person sites in recent years as customers increasingly favour digital banking.
Can I claim compensation for an outage?
Banks aren’t obliged to pay compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you.
You’ll have to present evidence of how the outage negatively impacted you, including any extra costs incurred through late payment fees for instance.
You should make a note of when you were unable to access the services and the names of the people you spoke to at the bank that suffered the outage.
If your bank doesn’t resolve your complaint, you can take your case to the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.