Thu. Dec 26th, 2024
Occasional Digest - a story for you

Issue reportedly resolved

Revolut responded to a customer’s query by stating the glitch had been fixed.

“Hi there! We know that you have recently found it difficult to use the app, as you were faced with a number of glitches,” they wrote on X.

“We can officially confirm that all disruptions have been fixed. We are sorry that these problems impacted you and thank you for your patience as we worked to fix them.

“In case of any further issues, feel free to DM us here.”

Customer fury

Frustrated customers took to X (formerly Twitter) to share how they were being affected by the outage.

One customer said: “Revolut down, and I’m about to arrive in a foreign country with no access to funds.”

Another said: ” I can’t access my account or make any payments. Anyone else experiencing this?”

“The main app and the Revolut X app are both down, and so are both on a web browser.

“I can log in but can’t do anything else, not even report a problem,” said a third customer.

Issue in percentages

DownDetector says over 46% of customers could not use the mobile app.

Another 28% said they were having issues with fund transfers.

Meanwhile, 26% say they can’t even log in to their account.

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