The TV personality and nutritionist, 64, thought she had purchased tickets for Taylor’s The Eras Tour on 22 July at Wembley Arena.
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Gillian and her actress daughter Afton, 24, discovered that they had been swindled by an online scammer.
Sharing a video from the back of a taxi, Gillian said: “I just want to say we have a problem – we got scammed.
“We had thought that we bought Taylor Swift tickets and it turned out the person was lying about having the tickets and just took our money.”
Gillian told followers: “And there’s been one excuse after another and they get more fantastic as each day goes on the excuses.”
Afton shared her distress, saying: “We are devastated as we wanted to go to Taylor Swift’s concert on the 22nd June.
“We thought we had tickets, turns out it was all a facade and a lie just to take our money.
“Someone we actually knew
Gillian added: “Total scam. Please watch out.”
Clearly upset, Afton went on: “Now it’s too late to go to her concert, we can’t get a ticket now.
“It’s sold out.”
Gillian added: “We’ve lost all our money and we need to get it back,” with Afton interjecting: “We need to get that money back and we would like to be able to go to Taylor Swift’s concert please.”
Afton captioned the video: “Devastated is an understatement. Watch out for Taylor Swift SCAMMERS!!
“Have you been scammed out of tickets?”
Her older sister Skylar, who announced she was pregnant earlier this month, said it was a double blow as this was a birthday present to her.
Skylar commented: “So disappointed! They were supposed to be my birthday present too,” with a crying emoji.
Many fans were shocked by the cruel scheme.
One wrote: “Sick to my stomach that it was someone you know!!”
A second posted: “They need stopping with high reprimand when caught.”
A third added: “Oh no! Sorry to read this!!!! Fight until the end to get money back!!”
Last week Gillian’s eldest daughter Skylar, 29, showed off her baby bump for the first time Afton’s fashion event.
Skylar, who enjoys a career away from the limelight as an immigration solicitor, was pictured tenderly cradling her stomach.
The sisters posed for photos as they proudly announced that Gillian is set to become a grandmother for the first time.