Ticketek Australia says the names of some of its customers, as well as their dates of birth and email addresses, may have been accessed in a data breach.

In a statement on Friday, the company said the information in question was stored in a cloud-based platform hosted by a “reputable, global third-party supplier”.

The company said it had secure encryption methods in place for customer passwords, and no customer accounts or payment details had been compromised in the “cyber incident”.

“Since our third-party supplier brought this to our attention, over the past few days we have worked diligently to put every resource into completing an investigation so that we can communicate with customers who may have been impacted, and other stakeholders, as quickly as possible,” the company said.

“We have already commenced notifying those customers who may have been impacted.

“We apologise for any concern that this news may cause — we will provide further updates as more information becomes available.”

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