SAINSBURY’S chief executive has apologised for an IT meltdown that left thousands of shoppers unable to buy food.
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Sainsbury’s chief executive has apologised for an IT meltdown that left thousands of shoppers unable to buy foodCredit: Alamy
The supermarket cancelled online orders and could not take contactless payments on Saturday.
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Customers had to pay with cash or using Chip and PIN — causing massive queues at tills.
Many nearby cash machines also ran out.
A software update caused the problem.
Yesterday CEO Simon Roberts said in an email: “I want to apologise to you and every customer that has been affected by the issue.
“I am sorry if you have not received your usual service from Sainsbury’s this weekend.”
Those with cancelled deliveries will receive a voucher.
Tesco was also hit by technical issues on Saturday and had to axe thousands of deliveries.
Sainsbury’s suffers major ‘technical issue’ across UK stores leaving frustrated customers without their groceries