Westpac says some of its customers are “experiencing issues” accessing their accounts, due to an apparent online outage.

“We’re aware that customers are currently experiencing issues accessing account information in online and mobile banking,” the major bank said in a statement on social media platform X at 8:19pm AEDT.

The company said its teams were working to fix the issue “as a matter of urgency”, and apologised to customers for any inconvenience.

An update from the bank at 10:40pm AEDT said online and mobile banking was still unavailable.

“Our teams are continuing work on restoring services,” the company said.

Some customers have posted on social media that they weren’t able to see any of their accounts after logging in to the bank’s mobile app.

“Is the app glitched or has something happened?” one asked Westpac on X. “Can’t see any of my accounts, do any transfers, etc.”

Westpac said its self-serve telephone banking was still available on 132 032.

Westpac has been contacted for further comment.

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