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Jeff Zients takes on Biden’s chief of staff role, replacing Ron Klain

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WASHINGTON – Mr. Fix-It has his hands full.

Jeff Zients, a management expert and government official with a reputation for conquering the most impossible of tasks, embarked last week upon what may be his toughest challenge yet. He is the new White House chief of staff.

Zients is known for making things work. But the challenges he will face as chief of staff are like no challenges he has faced before.

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